Boot Barn

I urge anybody who's thinking about going to boot barn to do yourself a favor and don't. Anything they do a local small business can do better. Obviously my local store is amazing since boot barn employees were in there trying to scalp their workers.

I used to buy my work boots at a Mall. Then I moved to another state. I was hoping to find my exact boots at the BootBarn website. Wow what an awesome show of new styles. After some deep looking I found my exact boots and ordered them. Came fast, no problems. Fantastic. I think the price was about $10 higher than the mall price I used to pay, but so happy. I want so many other items from BootBarn.

I made an order 30 minutes ago and realized I purchased the same item twice. I tried to cancel one of the items, but was told the order had already been printed so there was nothing they could do. For one, I find it very hard to believe that you have already printed and began packing an order that was placed online 30 minutes ago. Two, what's it matter? If it hasn't left the facility, I should be able to cancel the order! What kind of customer service does that? Guess I will go back to using NRS and wait forever on my items. At least there customer service and return policy are great! No one I have delt with at NRS has been rude or lazy like Boot Barn customer service.

I ordered 2 shirts for my boyfriends birthday. The shipping said 3 to 4 business days and I didn't get it until eight days later. Not only was it late but they didn't send me one of the shirts I ordered and they one they did send me was completely wrong as well. I called customer service and the only thing they offered is for me to send it back and then I'd have to wait another 8 to 10 days for the shirt I did order when it was already four days late. They did not care that I was not happy and it was never told I was getting the second shirt I ordered. I told him I never order from them again and I would stick to Amazon and all they said is have a great day. When I asked about the shipping saying 3 to 4 business days he said that's an estimate and I told him that's not what it said on the website it said shipped and 3 to 4 business days. Horrible experience terrible customer service and will never go back!

It never processes any of my credit cards. Tried different browsers, different cards. Then, it charges me every single time I try to make the purchase and customer service does NOTHING Beyond aggravated at this company

I bought a pair of Ariat Men's Liberty Workhog Western Work Boots - Composite toe. In 3 months they're destroyed. The steel toe is already rubbed off. My sole is completely gone. I'm not happy with the purchase. They are work boots that should be meant to last. I paid 209 dollars plus tax on these boots to be completely useless and uncomfortable after just 3months. Ive had boots from Walmart and non brand name last longer. Very disappointed. Want better quality when I pay $200+

I made an order that said it could be shipped in 8 days (on the drop down menu) when adding the item to the cart. When I was ready to check out they allowed me the option to shut in less days and I went with 3-5 business days. Once my transaction went though they surprised me with telling me the the order will be delivered more than 2 weeks later. Once I contacted customer service to cancel my order they told me they will refund the money they charged me for immediate in 5-7 business days. What a joke.

I have been a customer of boot barn for a couple of years and wanted to not only support our local companies here in Lebanon, Tn, but also I really liked the products as well. Tonight I took the family to boot barn to purchase a new hat at $99.00 and also a pair of carhart pants $39.00 and after purchasing around $500.00 or more with this company in previous purchases, I could even be found in the system. Phone number, name, or address could pull my information up... what's the point in having a rewards card if your not even going to keep up with your customers or convinetly loose the information. Not happy at all.

Booked order, said delivery would be 3-5 days. Charged our credit card repeatedly. Multiple contacts with the weak mgmt team. After 5 weeks contact the WEAKEST gal in charge (Erin said she was the "ASM") who told us it was too close to closing, and she did not like our tone. Just the worst Customer Experience over 5 weeks all around!

I ordered 2 pairs of boots at the beginning of may an didn't receive my order yet. I send many emails claiming to send me my order or to give my money back on my credit card. Sometimes, they did'nt answer at all to my emails. When they answered, they give just a short answer that not really answering the problem. At the beginning of the month i gave them an ultimatum of 10 days to send me my order or to give my money back on my credit card. I have no more choice to consider it's a fraud.

I've bought a few things from boot bsrn. The quality is very inconsistent. Some looks good, other items not so much. I made two online purchases which were a shirt and a belt. The shirt was very nice, but the belt which was more than $50 was way too big, and to top it off, made in China. That's a deal breaker. First, I won't buy chicom sweatshop crap... and for $50 plus, I expect it to made here in the USA. Bootbarn censored my honest review which infuriates me to the point where I won't patronize them again. I don't tolerate censorship of honest reviews.

Don't ever apply for the credit card! They charge you late fees even for being on time. Payments need to be made in store or else you will have to pay 10 extra dollars to pay over the phone. Then when you call the customer seevice line they take forever to answer your call.

On June 3rd, I ordered some boots and a hat, It said ships the same day on both items for the sizes I selected.
I waited until 6 pm June 7th, and still not shipped. I did call, the rude woman said they shipped today. But when I asked for the shipping number she hung up.
LOL, I will never ever buy from these liars again.

One thing to Lie about shipping, another is to lie again on the phone and hang up.

I purchased boots on September 10 charged for my full price of my boots. Send them back for exchange received by the barn on the 23rd they credited me back less than what I paid. Exchange took three weeks when it should've taken 3 to 5 business days. When I finally got my boots they charged me again for my boots. I have now paid two times for the same pair of boots. They said they will credit me for 2nd charge plus an additional $25. I'm still waiting to see that money they said if I don't get it I need to contact my financial institution because they are released the money. NEVER Again!