Boot Barn

I ordered a pair of ariats from here. The email I received after I ordered said they'd email me again when they shipped. They never emailed again so I tried calling. Dont even try. I was waiting for at least 20 min, twice, and gave up. I emailed customer service and they never got back with me. Finally I did some digging and found out they DID ship. Cool. They were a couple days late and when I opened the box they were all sorts of scuffed. I will be returning these and buying them elsewhere.

I recently purchased a pair of boots that were so comfortable in the 6 inch height. So I felt I could be just as satisfied with a 8 inch style. Unfortunately the 8 inch had to be ordered but are manufactured in China not the USA like the 6 inch. Also sizing and width is not the same as USA. Even though I have continued to use softener and stretching conditioner no happy ending. Beware of the poor resolving support you'll receive.

This is a terrible $#*!ing site, every other site shows boot barn is a 4 to 4.5 star store, I've been to many different boot barns across California, every single one was phenomenal, amazing stores, beautiful inside, and outside, nice people, and they are very well stocked in all different varieties of cowboy western gear and boots, The place is called boot barn, when I went there they had over 300 different types of boots if you go there for anything other than western gear you're going there for the wrong reason, if you go there for the purpose of buying boots or western you're based on the name of the store, You'll be very happy with the store, do not listen to the site, the site obviously has no bearing on categories

First, I've read many of the online order reviews and see where some customers are dissatisfied. My only remedy to suggest... go to a local Boot Barn (if possible) or either... don't buy online or use Amazon "Try Before You Buy" if the item can be found there). I have had three in-store visits to our local Boot Barn. The first time... folks were generally very polite... but not too "helpful". Second visit... not sure what was occurring at the register... as folks were there and talking... but no help offered... Third visit... on 8/31/22... excellent customer service. I explained an issue that makes it difficult to find a good fit to shoes, etc., and we discussed pros/cons. The rep was knowledgeable and presented a genuine desire to assist. I will say... wasn't too used to the boots/shoes not in the box... but after thinking about it... I appreciate that these are on the "display". The whole process of unwrapping every pair of shoes/boots for fit/sight review is rather blah... The price was excellent... The sales rep did mark inside tag of the boots after completion of purchase with a red marker... describing the reason as basically for some kind of control for returns/warranty... a bit bizarre... but if it works for the system, so be it. Definitely look forward to shopping at Boot Barn in the future.

Rude do not help with anything and do not have my size and smells like smoke in there and all they do is sit on their phones and do not help with anything I was waiting for an hour they saw me and they did nothing and plus their stuff is really filthy in there and buy their cashiers and everything there's dead roaches horrible service will not be coming back here..

On my second use of their boot trees, the cord broke. Boot Barn refuses their return. Also, you can find a better price on a better set on Amazon.
I won't spend another dime with this company.

Worst company ever! Do not order online because they will not take a return at the store! They don't honor returns their online merchandise they do not value your time. Spent an hour talking to four employees and got nothing. I ordered some boots for a trip paid extra for shipping the boots were late and now they won't take them back!
The manager, a man with no name, just a turquoise shirt and a turquoise pinky ring couldn't answer basic questions about store policy. He didn't even know if the gift card they were offering would work for online purchases which I see from previous reviews the cards don't work! I'm very disappointed. Next time I'll go to a reputable company like REI. Don't waste your time with Boot Barn!

I found this website unfortunately after I purchased from boot barn online. I agree 100% with majority of these reviews being negative. I ordered a pair of boots online and one boot had the store security sensor on it. I called customer service and they said I could send it back or go to a store. Unfortunately there was not a store near and I needed the boots for an event in a few days so shipping them back would not work. I asked if they could overnight me another pair, customer service said they could not do that. They offered me nothing for my inconvenience other than 10% off my next order. My first and LAST time ordering with them. Extremely poor customer service and poor business. FIND ANOTHER BOOT STORE!

What century is this company living in? They have gift cards but there is absolutely no way to use the gift card in their online shop. You need to call customer service. The stores themselves stock nothing for big and tall so I need to shop from their online store. However, it seems like my gift card is no good because it can't be used online. If you have a system set up to accept credit cards, and you have a gift card system, then the two should be linked. It makes me wonder WHY they don't give the option to use them online. I think I have it figured out, though. It's for situations exactly like mine. I work full time, have a wife and kids, and don't have time to spend an hour on hold on a Saturday to use the gift card; in turn, they already have the money from someone buying the gift card and there are a lot of people like me who don't have time to actually use it by calling them. Profit is the name of the game! Very, very poor business practices.

I ordered a pair of work boots from Boot Barn. Their web site claimed they were in stock and the right size. The site also claimed to ship the same day. Three weeks later I get an email saying the boots are back ordered and the expected delivery date is March 18. The Boot Barn web site still claims the boots are in stock and and the right size. Called customer service they didn't even try to save the sale and I was issued a credit. I guess Boot Barn is really a hick operation!,

You can reach the moon faster than anyone ever answering their phone. I absolutely hate websites with no customer service! If you can't provide the service stop conning the public! You are stealing our money. None of the links for returns, or reaching customer service work. Even the order number doesn't work!
"You have entered an invalid order number or zip code, please try again"! Really?! So $#*! your item back... upps. No address. Idiots!

I will never step foot in Boot Barn again. In short all I wanted to do was try on a belt in their dressing room and I was denied. I mean did they think I was going to steal the darn thing... well frankly I believe that's exactly why. A 70 year old senior citizen with the merchandise in hand and I was denied entrance. Disgraceful customer service and a humiliating experience.

I am pissed that the credit card company can't mail statements to me and in return I have to pay late fees for a $45.00 pair of shorts that now cost me $80.00. I've repeatedly called to get an actual statement and have been told they will send one to me. After talking with the manager I hung up and won't be buying anything on that damn card again. I didn't forget to pay I just would like a statement for my records that I have paid then the card company calling me from an unknown caller number because Boot barn comenity hasn't done their job to provide me with a statement. Don't get a card for this company, it will not turn out well for you.

I just ordered my husband's boot and he was so pleased with this purchase. The detail on it is so amazing. I'm so happy that I bought it here. I would 100% recommend this company. Absolutely amazing...

Ordered husband boots for his birthday. They were delivered the same day which was great. But were in no box. Unprotected and completely tackey. Their boots are too expensive to not come in a box. Now it looks like i brought the boots from the salvation army or a thrift store. Will not buy anything else from them

Purchased a pair of Dan Post cowboy boots online from Boot Barn, shipped to store. Tried them on in store. Right boot was considerably larger in length so I returned them right then and there. Went home ordered another pair online, received them via UPS and Left boot had a defect in sole of Boot that hurt the arch of my left foot. Promptly returned to Boot Barn Store on Mercury St for another refund. Looked at boots on the shelf and found my first defective pair I returned had been put back on the shelf. As I'm trying on and confirming these were in fact my first returned boots, the gentleman who took my second pair of boots for return placed the second pair of defective boots right back on the shelf before my eyes. Unbelievable! I made sure to tell him about the defect and he told me he would make a note for the manufacturer to see, assuring me he was returning the boots to Dan Post. He lied to my face. He took the packaging out of the boots, placed a security tag on the boots and put the defective boots back on the shelf for the next unsuspecting customer!