j A.

Purchased a pair of Dan Post cowboy boots online from Boot Barn, shipped to store. Tried them on in store. Right boot was considerably larger in length so I returned them right then and there. Went home ordered another pair online, received them via UPS and Left boot had a defect in sole of Boot that hurt the arch of my left foot. Promptly returned to Boot Barn Store on Mercury St for another refund. Looked at boots on the shelf and found my first defective pair I returned had been put back on the shelf. As I'm trying on and confirming these were in fact my first returned boots, the gentleman who took my second pair of boots for return placed the second pair of defective boots right back on the shelf before my eyes. Unbelievable! I made sure to tell him about the defect and he told me he would make a note for the manufacturer to see, assuring me he was returning the boots to Dan Post. He lied to my face. He took the packaging out of the boots, placed a security tag on the boots and put the defective boots back on the shelf for the next unsuspecting customer!