Boost Mobile

4SIM cards none worked. Went to 3 stores all closed in the middle of work hours. 31 hours on hold BS

Trouble with receiving calls and texts and I've had 4 different phones from boost.
Customer service is no help at all.

I had frequent dropped calls. Poor air time. Was told no at every question. So much I can't put here!

They will not refund your money and if you purchase a phone from them you have to sign up for a 18 month contract. Totally against the law.

I was a Virgin Mobile customer for years (aprox 10) when Virgin was farmed out to Boost, apparently now the Dish Network runs Boost. Big mistake, the Dish Network can not supply reliable or even basic 5G service and offer a variety of excuses why it won't work, clouds, mountains, space & time, you name it so I pay for 5G but only use 2G & 3G for any reliable service. I was forced to buy a 5G phone for a service they can not provide. I also have an Unlimited Data plan that usually runs out of data a week before my plan expires so it is limited, even though I pay for Unlimited Data but this not only happened with the Dish Network but with Sprint as well. I miss the original Virgin Mobile and all the service & everything it provided (Way too much to mention) Virgin Mobile was fantastic but I was let down by Sprint & now the Dish Network supposedly having 5G service.

Boost mobile is the worst carrier ever do not us it, i'll never use it anymore in my life. Save ur time and forget about the company

Back in November 2021 I tried to pay my bill with the automated system and it said It didn't go through the first two times so I hung up and called back and It went through this time. After a few days I I checked my account and it showed that the boost payment actually went through two times. Once I realize that it actually went through I disputed one of the charges And got one of the charges back. Now here comes January 2022 and they decide to cut my services off for November towards the end of the month right before February bill wait, Let me rephrase that! Af ter the 60 days was up for me to dispute the other charge my services off stating that they did not get a payment in November. So I called them and told them that I had my bank stating which shows that it was paid twice and I got reimbursed for one of the payments. Lady wasn't comprehending so I went into the store the store told me I was supposed to call customer service which already had did. So after leaving the store I called them back they're still stating they only see one payment which was reversed in January which was a lie because the dispute was done completely in November. But anyways I offered to upload my bank statement somehow to prove that he got taken out twice and I only disputed the one I was basically told I would have to re-pay it and that it doesn't matter if I had a big statement it didn't show on there and that I paid it. So I ask what am I supposed to do to get my money back dispute the other $91 charge? She responded yes and pay the $91, as I was still talking she told me goodbye and hung up in my face.

Boost mobiles phones are having problems and their pos it keeps hanging up on people I'm leaving boost mobile

Where is my $200 gift card? It's be almost 6 months.still no gift card. 3 month services was up April 6.I made all payments on time.

At the star of memorial day weekend I lost phone service on 2 lines. After about 1 day I called customer service who spent over 1 hour troubleshooting before they determined that my lines, that were paid in full for the next 2 months, had "expired". They said they submitted a request to have them restarted and I should have service back within 72 hours! And if they aren't restarted to just call them back. WHAT? Communication, Navigation, 911, General info, entertainment, 3rd part authentication all gone over the holiday weekend? After 2 days and still no service I called back to try to get an answer why. I was on the phone another 2 hours going through all the same troubleshooting steps and waiting on hold for a supervisor who was just as useless. Nobody can tell me anything other than you have to wait to get your service back. If nobody knows why it happened, will it happen again?

Other than this problem it took hours on the phone to get my Access Point Name sorted out when I first got my phone. And another time I got notification that my plan was being canceled because I didn't pay EVEN THOUGH I WAS ON AUTOPAY.

When it works the coverage is decent and the price is cheap but AVOID like the plague.

Boost Mobile is by far the jankiest mobile carrier thus far they offer you a janky boost one app that never works proper they offer you a $200 gift card when you sign up make your first three payments on time but all of a sudden when it comes to your last payment the app crashes and you can't make a payment so they want you to go into the store to make the payment on time I was in a car accident bedridden hit by a semi truck couldn't get to the store but tried repeatedly to make the payment on time through the app but to no avail so I will be leaving boost Mobile with sir janky app and their janky service if I can leave zero Stars I would

I have been with the company for years. I have been having manufacturer issues with my phone so i decided to take steps to upgrade my phone. However this is impossible through boost. I have been to each store in my area trying to get help with this process but instead they have no stock and just push you off to the next person or website. As i proceed to website to place order of course i run into problems. I finally get ahold of a agent who actually seemed to help get my order placed but two days later i find out Myself my order was canceled. After several phone calls to figure out why but actually No reason my order canceled they did absolutely nothing with all my troubles and actually agreed that i should go to another company. So now not only do I have to figure out who I should move my service to, I still have not accomplished getting a phone after weeks of trys.
As I work in customer service I am just in shock how a company can treat a loyal customer n just not care for a resolution. Why advertise Phones if really your not able to get one. Gotta do better, smh.

Told me to icould port number call them and get new # ported 1 number off family plan had 2weeks service left and $127 credit called them for new number they canceled my credit to

3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.

We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #*******). We've been told the ticket has been escalated, but other than that answers are hard to come by.

Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.

I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.

Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

From the moment I switched to Boost has been a nightmare. Their call quality is horrendous and cuts in & out all time. Their data service is the worst ever. It lags when it works, but for the most part doesn't work half the time. Their customer service is by far the worst part of Boost's services. They don't communicate with one another when transferring you to a 'tech' support operator, so your repeating the same information over to someone new every time they transfer you... And that's after being on the phone with them for 2 hours already. Their LIVE representatives are only live for certain hours of they day and they keep you on hold for extensive amounts of time so that when they don't fix your problems, they schedule a callback in 48 to 72 hours because everyone has logged out of their systems and unavailable. So if you have an issue of no data connection, they troubleshoot you to the point of ABSOLUTELY NO PHONE SERVICE AT ALL. I switched to Boost because I wanted to unlimited data with hotspot. My mistake!
I will NEVER recommend BOOST MOBILE to anyone and will be switching my service to a different provider as soon as possible.
I have had nothing but problems with their service quality since day one of switching to them.
If your looking for a good service provider, I do recommend Metro PCS by T-Mobile. I always had good experiences with them and regret ever changing services.
The photo I attached has been the the screen of my phone for near 3 hours at the time I write this post. I can't even go to my home screen anymore since they began "TROUBLE SHOOTING".

Then went to change companies and boost wouldn't unlock it after paying for it in full
Phone was onl good if used with boost moblie
And it was a fairly expensive phone

The song says they're open at 11:00 it's after 12:00 and they are still not open so it's easy to give them a bad rating