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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
My book was a little bit slow getting to me, even though I paid for the fastest shipping possible. Book was in good condition.
I scanned my books - I was given a price- and I sold them. Quick and easy! I would recommend to all my friends and family. The only set back is the long wait for a check.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Everything arrived on time and in great condition.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
What an easy way to sell your textbooks! Fast payment and helpful customer service! Thank you!
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Thank you. We have always had a good experience working with Books Run. You are prompt and have great customer service.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Product as described. Shipped promptly. Arrived promptly.
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Received on time and in good condition. Can't ask for more than that.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Good description, good price, would buy here again.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Books were as described, and delivered on time. It is a nice business where you can give books a "second chance" and purchase at a reasonable price.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I am very happy with my purchase, I got four books at a very affordable price. Shipping was fast and tracking was accurate. All of my books were in good condition. I will definitely purchase more from this website.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
Book was delivered promptly and in stated condition. I have no qualms about doing business with them in the future.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Booksrun helped me find a specific edition of an out of print book that I was missing from my collection! They shipped it to me quickly and it arrived in great condition.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Found book I needed. Shipped free. Arrived fast! Great service
Such a pleasure to do business with you! - BooksRun Team
I was cautious as I had read some reviews about "counterfeit" books being held, or values being adjusted down. I ultimately decided to move forward with it. I bought most of my books used as it was, so I couldn't 100% verify if they were or were not counterfeit. I know it is an issue with the industry that sellers have been forced to reckon with. I honestly described my books conditions which were all good or like new. I wrapped them well in bubble wrap. Shipping was easy. Full appraised money straight to my account without a hassle. I wasn't sure what to expect but I have no complaints at all. Everything was fast and smooth.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
The process of finding the book and checking out was very efficient and seamless.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I got a quote for several textbooks and I was able to mail them easily all to one place. My check took a few weeks to get here, but it came and was for the amount I was quoted. It was an easy resell experience.
Such a pleasure to do business with you! - BooksRun Team
Packaged carefully; books arrived in condition described; arrived in time
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
The textbook arrived in good condition. Good alternative to the glossy but pricey ones on Amazon!
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Item was as described and in great shape! Would recommend this site to others looking for used material.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I was looking for a book, found it here from google. Bought it, it shipped, I got it fast!
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team