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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I scanned a book and was quoted $14 buy back then told I would icky be offered $3 because it was a Teacher's edition. This should have been apparent with the scan. It costs too much to return
The book is in great condition and the delivery was faster than expected.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Service was excellent and beyond criticism. I was very satisfied.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My book was in excellent condition, arrived sooner than predicted, and
I saved a lot by purchasing here. Highly recommend!
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Service, selections & pricing are very good! Finding a good book reseller is tough but Books Run is fabulous!
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Needed to sell back a Chemistry book. Didn't make a fortune or even 10% of what I paid for it, but now I don't have to lug it around and someone else can use it. Such an easy process...if you're not in it for the money and value reusing things, this is a great service for you.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
For the past few years I have used Booksrun to get my kids there required summer reading books. Bookrun has always had the books needed, often in very good condition, for a reasonable price and free, quick shipping.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Sold a textbook that was collecting dust. Once the textbook was shipped I received payment very quickly.
Such a pleasure to do business with you! - BooksRun Team
Purchased the book as rated in very good condition. However it was shipped in a strong plastic bag with no protection. Received the book with all four corners smashed.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Was really fast. The book came quicker than I expected and in great shape. I would recommend them for future use.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
My book, Project Hail Mary, arrived sooner than expected and the condition was even better than I expected. Your site had the best price and I will order from you again.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I had a problem receiving a book I ordered. However, BooksRun reached out to me and made it right! I very much appreciate their excellent customer service! :)
Greetings, We are indeed sorry to find out that there were issues with the order due to shipping delays. Please note that we are always staying in touch with the carriers and our local post offices and carefully monitor the delivery process so that we could take certain measures and notify our customers. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The whole experience was quick and easy! The book I needed was in great shape and arrived exactly when they said it would with a much lower shipping cost than most places.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
We had a good experience with BooksRun and will certainly order from them again.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Holman Study Bible came as advertised. Appreciate the satisfying purchase.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
I sold a textbook and the process from entering the ISBN number and condition for payment estimate, to shipping and receiving payment was so easy!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
I ordered a book for one of our school's English Language Arts teachers, and it arrived promptly and in great condition. I will definitely work with this store again.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Book arrived promptly and in perfect condition. Thank you.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
They delivered the book quickly and the book was in good condition.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I used booksrun.com a couple times before to sell my books without issue but only ever shipped 1-2 books at a time.
This time I shipped 5 books. They sent me payment for only 2 of the 5 books, one of which was only worth $5.
The other 3 books were quoted at at $55-$100 each for a total of $225 (total for all 5 was $328.62). Booksrun paid me $103.75 for 2 books, has kept the other 3, and has not paid me the additional $225!
They never emailed me to explain why I was paid $0 for 3 of the books, never offered to send them back, and will not communicate with me about the issue.
I emailed their customer support and received an automated reply saying they would respond within 48 hours. 4 days passed before I received an emailing asking if I shipped them the books followed by "We really hope this helps you out, and that this email finds you doing well. You are always welcome to contact us if you have any additional concerns."
As if somehow by asking if I shipped the books was a solution and the issue was resolved.
I emailed back the same day letting them know that I shipped all 5 books in the same box. That was 3 days ago and I STILL have not heard from them and still have not been paid for the other 3 books.
All 5 books were wrapped together in bubble wrap and packaged into the same box. If they received 2 of them then I know they received all 5.
I could have sold the books on campus for less hassle and for more than $0.
I also notice that the "thousands" of reviews on their website are fake. There is no way to leave a review on their site! They just pull 4 and 5 star reviews from other sites and don't post any 1,2, or 3 star reviews.
Absolute theft!
Avoid them unless you want to give your books away for free!
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the positive review, Christine! - BooksRun Team