BooksRun has a rating of 4.4 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
I ordered an expensive special edition of a book, and they did not mention that it was a library copy (and marked with stickers as such). I would not have paid as much as I did knowing it wasn't a "clean" copy. Similar library copies were priced half as much with other sellers. Check elsewhere to make sure you don't get surprised. Update: I was contacted by the team at Booksrun, and they offered to refund me 20% of my purchase price, which they followed through and did immediately. So, the overall cost of the item I bought was close (but still higher) to other similarly marked up copies online. They also pointed out that the condition of the book I received technically matched up with the description category they listed under. So, overall a reasonable resolution, but I guess buyer beware.
Book was in good shape but arrived late. I paid for 2-6 expedited shipping. It was estimated to arrive in 4 days by the 24th but didn't arrive until 9 days later on the 29th. I should've just gone with the free 3-10 day shipping if it was going to take 9 days anyway.
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I was very pleased with my recent online book purchase. The ordering process was simple and efficient, and the book arrived much faster than I expected. It was affordably priced, which made the deal even better. When I opened the package, I was impressed by the excellent condition of the book—it looked almost brand new, with no signs of wear or damage. It's always a bit of a gamble ordering books online, but this experience exceeded my expectations. I'll definitely consider buying from this seller again. Highly recommended for anyone looking for great value and reliable service.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Was looking for a out of print book on slide guitar and bought it here. The condition was accurately described, it had a fair price and on I experienced time delivery. I would buy from these folks again.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I ordered books through ABE books who passed the order on to Books Run. The books were in very good condition and at a great price. Rarer books too, those no longer available in stores. They are good resources who should be considered.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The book never arrived. My company purchased this book for Ms. Williams. I wrote to the company about it and never received a response yet they still charged the business card. I hope someone responds. We will handle this matter differently for results.
This is the first time I've used BOOKSRUN. They were FABULOUS! I will definitely use them again! They kept me updated regarding the delivery. The book was in excellent condition. Their website was easy to navigate.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
At first some classmates were saying how bad this site was, where they ordered and never got anything. Do I was skeptical about trying it. But from the 3 times that I have used this source for books I have had nmnothing but great experience. I will use use it over and over again.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
A very positive experience They had the highest buy back for college books as I had looked at several sites The process was very easy & received the check very quickly after sending the books. Would highly recommend using Book Run
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Lost/loaned/gave away my copy and had a craving to read it again. These guys had it at my door in just a few days. Great condition (some of these older paperbacks become unglued and brittle with time). I am sated for now, but the tyranny of dependence and need will bring me back here. My new dealer.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
So happy to receive a book that was listed "in fair condition" that was actually in great condition and moderately priced. This was my first purchase from your site. I will definitely order from you again.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
I sold books to BooksRun based on its online offer to me, and the receipt that printed automatically to pack wit the books showed these same offer prices. But for some reason the total receipt payment amount at the bottom was reduced. In other words, the list of books and their prices all showed one set of values, but the total of all the books was a different (lower) value. Maybe the pricing of one of my books changed between the time I added it to my sell list and when I printed the invoice for mailing?... although I did all this on the same day/same transaction and that doesn't seem right. In sending back my books, I asked BooksRun to honor their original offer prices (as shown on THEIR receipt); I never had any proactive outreach and BooksRun just paid me the lower amount and not the amount they had initially said they were going to pay. Really bad customer service and communications.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The book I purchased was shipped and delivered quickly and is in like new condition, as described. I am very pleased with my purchase and will look forward to purchasing from BooksRun in the future.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Speedy shipping, good packaging, item just as promised. I would definitely do business with BooksRun again, and based on their inventory there's a good chance I'll be doing so.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
I ordered a copy of an out-of-print book by one of my favorite authors, Chet Raymo, through Advanced Book Exchange (ABE). Booksrun had a copy. I ordered it and the book arrived very quickly, packaged extremely well. It is in fine condition, as advertised, and I couldn't be happier! Thanks, Booksrun (and ABE)!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Books have always been in great condition and are promptly shipped, which is most of what they can control. Transit time is acceptable and not up to them.
We are glad to hear that you are happy with the item received! Already looking forward to doing business with you again! - BooksRun Team
Speed of delivery and the condition of book -appreciate the high standards. Have been looking for some other titles but not all books are priced competitively
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
This company will sell you a substandard book, at current market value for that book. But, when it's time to " buy back " the books. They will only give you " Pennies on the dollar, " for that same book that you had to buy at " Market value! " I had to pay $37.00 for a chemistry book, then at the end of the semester, they only gave me $1.00 for that same book. " RIP-OFF! "
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The book was listed as being in good condition; it was actually in EXCELLENT! Condition. Between the vendor and AbeBooks, I did have some difficulty with payment, which I never quite figured out, but I managed to get them paid
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team