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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I normally use standard shipping, especially if it's a difference between free and a charge. Books Run delivered earlier than expected, information about the shipping was posted to my email often and the book looked new with no shipping damage. The packaging was minimal but (less landfill) very protective.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Ordered the book I wanted. They delivered it very quickly. Good communication.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Excellent, received book in a few days in great condition
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I have written you earlier and reported my experience. So far, your only response has been to ignore my earlier letter and send another email.
I did receive an email saying "YOUR ORDER HAS BEEN DELIVERED I have never been able to find it on my front porch or anywhere else. I have no idea where they delivered it.
Greetings, We are indeed sorry to find out that there were issues with the order due to shipping delays. Please note that we are always staying in touch with the carriers and our local post offices and carefully monitor the delivery process so that we could take certain measures and notify our customers. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Easy order, great price. Would come back soon.I would not use another site.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Everything about my order went smoothly and the book was as advertised. I'd have no hesitation to use this vendor again.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
They shipped two books, one of which was the incorrect title, and they refunded me promptly!
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Not only was the book I order in mint condition, it arrive much sooner than expected.
Such a pleasure to do business with you! - BooksRun Team
I wanted books published quite a while ago to complete a series. The books I ordered arrived when promised and were what I wanted.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Tesla's autobiography is, in a word, amazing. One of the most extraordinary characters in modern times.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Book is in great condition and I am enjoying it. Received it in a timely manner. Will buy from them again when the need arises.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Fast and accurate. Will definitely buy again. Very grateful 🙏 gor the service.
Book arrive in time
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I ordered the 2024 to 2025 version and they sent me the 2023-2024 version. I can still study with it but that's not what I expected.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Book just as described, competitively priced, safely packaged, promptly delivered. Very Pleased with Books Run.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
I received a used cookbook in overall good condition. The book was shipped to me right away. I'm very pleased.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Great company. My textbooks are in great condition, as described. They were shipped out to me quickly.
Thank you for such amazing feedback! Hope to see you again among our happy customers!- BooksRun Team
I ordered my book by ISBN because i wanted w specific version. When I received my book, I was confused because the cover didn't match. I looked at the ISBN in the front cover, it was wrong. I looked at the ISBN on the back bar code and there was a sticker over the original (wrong) ISBN and the sticker conveniently had the correct ISBN. Beware, and check your books if you order from them.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Great service. Item was received faster than expected.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Great service in all ways. However the book was described as very good and I didn't find it so.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team