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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
My experience with BooksRun was excellent! The book arrived right on time and was in better condition than I expected. It looked brand new to my eyes.
Keep up the good work, Steve Emery
Books came fast and in great condition
Would order again
You are very welcome! And thank you for your positive feedback! - BooksRun Team
I bought a book which was very expensive otherwise. BooksRun send me the book in like 2 days altogether and it was almost brand new book. Great service.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Quick fast and exactly what they said they would do!
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Book delivered quickly in good condition
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Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I was extremely satisfied with my book buyback experience.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Great experience. Was able to submit a book return online and the check arrived quickly.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
I couldn't believe how fast I received my book. And it was in great condition. I would definitely order from them again.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The book arrived before the scheduled arrival date and in better than anticipated condition. The description was "very good" and it was like new and the price was excellent.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Correct book was sent, would've been in great shape had it not been folded over (I'm assuming) when it was packed. But it worked for what I needed and all the pages were there and usable.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Handled the return/refund promptly and without difficulty
We are happy to hear that you liked the item! - BooksRun Team
I am grateful for the kindness and assistance I received from a truly exceptional individual. The person who helped me went above and beyond, showing genuine care and concern for my situation. Not only did she take the time to assist me herself, but she also recognized the importance of seeking additional support from her supervisor to ensure that my needs were fully met.
Her willingness to go the extra mile and collaborate with her supervisor exemplifies the level of dedication and professionalism she possesses. It is rare to encounter someone who is not only skilled at their job but also possesses a compassionate and empathetic nature. This experience has left a lasting impression on me and serves as a reminder of the impact that one person's kindness and willingness to help can have on another.
I am truly grateful for the assistance I received and will always remember the generosity of this remarkable individual.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Book arrived in good shape very fast, trouble-free
We are glad to hear that you are happy with the item received! - BooksRun Team
Asking for a review is too much. Happy to rate but I don't have time to write a considered review.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Book was in perfect condition. Delivery fast. Excellent experience!
We are glad to hear that you are happy with the item received! - BooksRun Team
Book was as described on the site. It was shipped promptly and arrived in good condition. Very happy with the experience.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Please, I'm happy with your service, but do not wish to engage in lengthy review. Sorry.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
The book arrived promptly and in very good condition.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The printing service was affordable and I love the results. Customer service was a little disorganized and confusing with several different people involved. Overall, a fairly good experience.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Timely delivery of book in good condition as described.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team