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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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My textbooks just ran to their destination. I was creating homework on a few days. Selection and speed were certainly too my benefit.
The reason why I ordered the book through booksrun is because it showed that it had the 4th edition of the book that we are studying in a class and when I received it it was the 5th edition which I already had the digital version of in was not what I needed. But the book still comes in handy because I prefer a book in hand versus digital so I kept it but it was not the book I needed for my class.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Complete run around getting payment for my books. Waiting since August. They effectively stole my books. DO NOT USE THIS SERVICE. Excuse after excuse regarding getting my payment from them
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I'm thrilled with my purchase. I wasn't sure it would be what I was looking for, so I was unwilling to pay a large amount. This book exceeded my expectations, especially considering the lack of inflated shipping fees. Delivery time was as expected - not Amazon, just a normal amount of time for an excellent experience.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Easy to use website: simple and straightforward. Very timely. Got a good price for the books I sold. Would highly recommend to a friend.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
I'm not exactly sure what books are being referred to as Booksrun doesn't say, but if they came from the US and are about rug hooking, then it was all good. Appropriatedly packaged, came quickly and were what I ordered.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I received my order very promptly. While I did order through "AbeBooks.com", i would actually go on the"BooksRun" site and see what is available. I was glad to be able to purchase a pre-owned item which would be difficult to find. Keep up the good work!
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
I bought this as a Christmas gift for my mom, and she LOVES it. The owner is very responsive to questions and works hard to provide books by subject matter and author. I highly recommend Books Run. You'll be very satisfied.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
I was astonished to find this rare book only in a thin plastic sleeve.
Also I don't care for websites that don't provide a phone number or even an emails address.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
That was it. Alibris gave me the source and a transaction was quickly decided upon based on
Reported condition and price asked.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Textbook arrived in a timely manner and was as described, in very good shape. Very satisfied with this purchase for my technical writing class.
We are glad to hear that you are happy with the item received! - BooksRun Team
This vendor was listed at abebooks.com I ordered a book. They packaged it well. It arrived in good condition and in a reasonable time.
We are glad to hear that you are happy with the item received! - BooksRun Team
I had a great experience getting books on this website, some that were 75% off the retail price of new books. This saved me, the professor, money too! I pass the tip on to my students.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The words don't care how many times people have read them. Given the choice of buying one book, or seven for the same amount of, it is a no brainer
We are glad to hear that you are happy with the item received! - BooksRun Team
Sold some books and got a good price for them. Shipping was easy and received my money once they received my books.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
The book was reasonably priced and arrived as expected. The much-appreciated bonus was that it had been sealed in plastic. It arrived pristine! The extra plastic wrap provided added assurance that the book would not suffer water or shipping damage. Nice touch!
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I feel like I just hit purchase and the book showed up on my doorstep. Very fast delivery, book was in perfect condition. Will shop here again.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
The book's condition was accurately described, and appropriately priced. The delivery went smoothly and promptly.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Ordered several books via AbeBooks.com. Onyx Storm was from BooksRun. Book was delivered expeditiously and the book was in very good condition.
We are glad to hear that you are happy with the item received! - BooksRun Team
Prior to using BooksRun I read the reviews and made sure to follow the return instructions completely. I searched a variety of book return sites and this seemed to be the best. I had several college books that I turned in and found the process very simple. The payment matched what I was quoted and everything was completed very timely. I would use BooksRun again.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team