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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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If you have a quote subtract $10-$15 and thats what you'll get if you send them a pristine book. Mine was shrinkwrapped and accepted as "used/very good"... either their definition of new is #1 printed by the publisher -> booksrun or #2 impossibly high that nothing meets that definition. I'd sooner burn my text books then sell them to this shady business. I wouldn't be surprised if the copy that i sent them ("used/very good") isn't being sold as brand new. ***Disregard what "Matt" said about ignoring the bad reviewers saying that we send in junk. I can assure you i haven't and i can attest to what the others are saying regarding new books being marked down.***
Please don't read the bad reviews, they are probably from people sending out bad books, knowing it and still expecting to get paid and blame the company. BooksRun is a Good company. I send out VERY expensive books, and they paid me what they promised. If you have good quality books then don't be afraid to send them. Follow the instructions on how to properly package the box, take a short video of the quality of your books, just in case, DONT use USPS, only FedEx and UPS. Don't send crappy books and think you will get away with it. Booksrun paid a lot of money for my books, I'm very happy. Thank you. I recommend them for sure, anytime!
BooksRun is an excellent service to do business with. The price quoted for books is reasonable and corresponds to their quality and quantity. The order is processed within mentioned days without any delays. In case of troubles, the feedback appears promptly. Definitely will recommend to use it by everyone.
BooksRun is an easy and proved source to sell your books with maximum profit. Other options included make this service even more attractive. Convenient and quite understandable system of usage is worth doing business with. Wonderful vendor!
I sent a relatively expensive book back to BooksRun after settling for a roughly $100 payment. I later checked my email, only to find that they found slight water damage on one of corners of the textbook, and would not be paying me anything. I received this email roughly 4 days after it was sent, only to find that they would only keep my book for 72 hours, and if I wanted it back, would have to pay return shipping, which would've been steep for such a heavy book. So, I received nothing, and the company refused to return my textbook. This site is a complete scam. Don't get screwed over by a company that steals from you.
Dear Jennifer, thank you for the feedback. We are very sorry to hear that you've had such a negative experience! We have looked deep into the matter with your order. Within the framework of our policy, we do not accept "international or instructor's editions", which was exactly the item that we received — an instructor's edition of the item Enhanced Discovering Computers ©2017 (Shelly Cashman Series). As a rule, we do not purchase such items, becase they are are not eligible for buyback program, and they are also not desired by wholesalers and individual buyers. Our processing department carefully inspects each and every item. We understand, that in such cases a customer needs a notice, that is why we always send such letters to contact emails stated in the account details. As for the return shipping, we would like to note that we provide prepaid labels for all our buyback orders and lose significant amount on shipping and handling. The return shipping fee of $8.95 for the first book and $5.99 for each item thereafter includes: 1) shipping from customer's address to our processing facility; 2) shipping from the processing facility to the customer's address; 3) handling; 4) packaging. We do our best to keep our policy and practices as transparent as possible. Our representative has also contacted you via email on March, 29 to explain the situation and provide the solution to make up for the inconvenience caused, however, no answer was received from your side. Regards, BooksRun Customer Support Team.
BooksRun stole my money, and because I blogged about their shady business practices they are refusing to refund my money. They told me, "If I want my money back I have to remove all of the negative reviews I posted," say what? They stole 216.00 out of my account without adequate notification and when I rated their service and posted about it, saying they were thieves, they out right told me because I said that, I don't get my money back, WTF! So now they are confirming what I said they were, thieves by keeping my money. Now I have to dispute with my bank to get my money back from these crooks.
Lightning fast shipping and good general item condition - will do business with them again in future!
Quick service, shipped my book, got payment. High prices - will do business with them in future, recommended!
Purchased a book and it was delivered to me fairly quickly. Condition was also good, better than I expected
As another reviewer said, they claim your book is "counterfeit" and offer you zero dollars for it, and the only way to get it back and sell it to a real book buyer is to pay them shipping (more like ransom) to get it back. Trust me, the book was not counterfeit. I had several copies that all came from the exact same place, sold them to different sites, this is the only site that claimed it wasn't a legit book. So, I just don't know what they're trying to pull.
I was quoted $60.00 for a cell bio textbook that I had purchased from my schools bookstore. They claimed it was a "counterfeit" book and quoted me $0.00. In order to get my textbook back "hassle free" I had to pay $10.00 shipping, essentially buying my own used book back that was supposedly worth nothing. Complete waste of my time & money! Would not recommend this site at all.
I received much less money than they promised when I sold back my textbook even though I mailed it before the specified date
Really, BooksRun.com has great prices. I sold my college textbooks that I was using as coasters and got a couple hundred dollars, plus shipping was free. Would recommend definitely
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon, thank you for the feedback. We are very sorry to hear that you've had such a negative experience! We always carefully examine and process the items received in order to make sure they correspond to the condition in which they were initially quoted. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues. We are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies. We do hope for your understanding of the matter and apologize for any inconvenience caused. Regards, BooksRun Customer Support Team.