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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I was surprised at the quick delivery, the book was enclosed in plastic to avoid issues with bad weather. Very satisfied.
Books have always been in great condition and are promptly shipped, which is most of what they can control. Transit time is acceptable and not up to them.
We are glad to hear that you are happy with the item received! Already looking forward to doing business with you again! - BooksRun Team
Trying to declutter my bookshelves and found a great way to do it with BooksRun. Easy shipping! Very quick sale and receipt of money.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I was very pleased with my purchase experience with Booksrun, through Abe Books. Booksrun communicated with me through the purchase process and my book came very quickly. I look forward to dealing with them for my next gently used book purchase!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
This is a used hardcover novel that is in excellent condition for 2011 edition. Will use this vendor for future purchases.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
A very positive experience They had the highest buy back for college books as I had looked at several sites The process was very easy & received the check very quickly after sending the books. Would highly recommend using Book Run
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
I was very pleased with my recent online book purchase. The ordering process was simple and efficient, and the book arrived much faster than I expected. It was affordably priced, which made the deal even better. When I opened the package, I was impressed by the excellent condition of the book—it looked almost brand new, with no signs of wear or damage. It's always a bit of a gamble ordering books online, but this experience exceeded my expectations. I'll definitely consider buying from this seller again. Highly recommended for anyone looking for great value and reliable service.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My book came exactly as described, lightning fast. Packaging was snug, so no damage. Would buy again!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book I ordered arrived faster than I expected and in perfect condition -- especially for a used book. I'm super pleased!
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Delivered on time, and as described. I would certainly use them again. Why do I have to write a hundred characters? That's stupid.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
At first some classmates were saying how bad this site was, where they ordered and never got anything. Do I was skeptical about trying it. But from the 3 times that I have used this source for books I have had nmnothing but great experience. I will use use it over and over again.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
It was great having BooksRun take care of this:
Easy ordering, good contact during shipping, good wrapping of book -- THANK YOU!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
It was extremely easy searching for books and checking out was quick and simple. There are so many books here I couldn't find anywhere else
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Check I received did not clear my bank. Said no account existed. I repotted it twice and still have not received a replacement check
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
This is the first time I've used BOOKSRUN. They were FABULOUS! I will definitely use them again! They kept me updated regarding the delivery. The book was in excellent condition. Their website was easy to navigate.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Great experience, quick and easy to order the book. Received book very quick. This is my first time renting a book so I'm not sure how the return process works
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
It was quick and easy. Love it. Will definitely use again. They have many books to choose from. Cheaper then buying or renting from other sites
I ordered an expensive special edition of a book, and they did not mention that it was a library copy (and marked with stickers as such). I would not have paid as much as I did knowing it wasn't a "clean" copy. Similar library copies were priced half as much with other sellers. Check elsewhere to make sure you don't get surprised. Update: I was contacted by the team at Booksrun, and they offered to refund me 20% of my purchase price, which they followed through and did immediately. So, the overall cost of the item I bought was close (but still higher) to other similarly marked up copies online. They also pointed out that the condition of the book I received technically matched up with the description category they listed under. So, overall a reasonable resolution, but I guess buyer beware.
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My books were shipped quickly and they are in almost new condition. I will be happy to purchase from BooksRun any time.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Easy ordering, fast delivery, and the book was in better condition than they described. I am very satisfied.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
My book comes faster than from Amazon and it's always right on time before my classes start or one week into semester
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team