From the business
Welcome to Booksi.com, your ultimate source for exclusive discounted vacations. With over 1 million happy customers, Booksi has earned its reputation as a trusted and reliable travel website.
At Booksi, we pride ourselves on delivering unparalleled customer service. Our dedicated customer support team is available around the clock to assist you with any inquiries or concerns you may have. Simply visit Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to help you out.
We understand that vacation planning can be a hassle, which is why we've made it our mission to simplify the process and help you save big. Our all-inclusive vacation packages save our customers an average of $2000+, making it easy to enjoy the vacation of your dreams without breaking the bank.
And we don't stop there. With our price guarantee, you can rest assured that you're getting the best deal possible. If you find a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. It's our way of ensuring that you always get the best value for your money.
But don't just take our word for it. Check out our video showcasing why Booksi vacations are up to 83% off and hear from our satisfied customers about their amazing vacation experiences. https://youtu.be/rzkgLnE0bv0
Join the millions of happy travelers who have made Booksi.com their go-to travel website. Start planning your next adventure today and discover why we're the leader in exclusive discounted vacations.
Booksi Reviews Summary
Booksi has a rating of 2 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Booksi most frequently mention time share, credit card and customer service. Booksi ranks 48th among Travel Deals sites.
Instant Feedback
Booksi made my husband and I's desire to see the beautiful southern, mossy trees and white sandy beaches of South Carolina an inexpensive reality!
We truly enjoyed our stay!
The hotel was very clean and the customers service was good as well. I would definitely recommend it!
Hi Sultan, we more than appreciate the value that you are giving our travel deals and service.
We want you to know that it is a pleasure dealing with and helping you go on your vacation.
We look forward to having you as a customer once again!
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
I was put in a rundown unsafe hotel that had a walkway to the beach but it was blocked for construction, I waded through grass. The fixtures in my room were old, paint chipped lamps, maintenance was in my room until after 11 o'clock because my door would not lock in the morning I needed maintenance to open the door to my patio. It was all around the most horrible experience I've ever had. I travel a lot nationally and internationally and how they could have subjected me to this inferior hotel literally it needs to be torn down, I am so sorry that I bought four vacation packages. I just don't want to be subjected to this anymore.
Hi Leanora, thank you for your feedback.
We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
Enjoyed stay at Barcelo Gran Faro Los Cabos. Staff was very pleasant, nice and accommodating. Location and amenities were good as was most of the food, especially the specialty restaurants.
Timeshare presentation was way too long and hours beyond the time I agreed to. Arrived at 9:30am and held hostage in the presentation until 2pm. I committed to 2hrs and not 4.5 hours
Hi Gwen,
Thank you for taking the time to share your experience with us.
We understand that navigating through the process may have been challenging, and we sincerely apologize for any inconvenience it may have caused.
Your feedback is valuable to us, and we're committed to making improvements.
A representative will be reaching out to you shortly to ensure that everything is to your satisfaction and address any concerns you may have.
We're here to assist you every step of the way and ensure that your future experiences with us are nothing short of exceptional.
Best Regards,
Booksi Support Team
Booked a place that was described to me as a 5 star hotel, denied the protection because I trusted the person. Called back not even 3 days later and basically told to kick rocks. Scam company, save your money and go somewhere else. Told "no manager" to talk to either. Awful.
Hi Paul, Your feedback is crucial to us as we continuously strive to enhance our services. Please reach out to our support team at support@booksi.com, the booking number you have provided is under a different customer, please provide us with the account information, so we can assist you.
We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
Best Regards,
Booksi Support Team
I tried to get a refund but was told none were available, EVER! Every date I would give them that worked with my work schedule would never work for them! They never had weekend check ins available either. They then wanted to switch me to a different city- cities I'd been to and had no desire to revisit. I only bought the trip because it was Nashville and supposedly $59. My credit card was actually charged $97! As other reviewers are saying...BEWARE OF HIDDEN CHARGES! Also a 3rd party that works with BOOKSI called me literally everyday harassing me trying to get me to upgrade to more days! I kept having to block numbers and finally had to get mean and say DO NOT CALL ME AGAIN! I also asked for a supervisor when trying to book my trip in Nashville and was told none was available and that someone would call me back about a refund...of course that never happened either. So therefore unless I get a refund... I will blast them all over every social media platform I come across as crooked. I did my part to try to book the trip for $59. I was not only charged more than the promotion of $59 but they cannot meet my scheduling needs so therefore I should be entitled to a refund.
Hi Rose,
We understand your frustration, but please know that we will help you receive your refund.
We will be following up with you as soon as possible.
Regards,
Booksi Support Team
What a relief it was dealing with Booksi. Unfortunately I had to cancel our hotel reservation. My email was responded to promptly and I was reimbursed. I will definitely look to them again for future travel plans.
Hi Vicki,
Thank you for your valuable feedback, At Booksi we strive to ensure that every aspect of your travel experience is not only easy but also incredibly pleasant for you. Your satisfaction is our utmost priority, and we are committed to going above and beyond to make it happen.
We look forward to have you as a customer once again!
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
Kind Regards,
Booksi Support Team
I wanted to just do a quick birthday trip, so I bought the package. Then had to call in to confirm, got roped into the VIP package. Then when I did book the trip a couple of days later, I was hit with Fees $300! And told I had to sit through a presentation. No where does it plainly state that there would be more fees and a time share selling seminar that I'd have to sit through. This site is a rip off. I was also told I couldn't get a refund. DO NOT USE THIS COMPANY!
Hi Sheila, following the below message, thank you for taking the time to let us know about your issue during our phone call, we have taken the necessary steps to correct this and we will follow up with you.
Hi Sheila, We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
THIS COMPANY SOLD ME A VACATION FOR $220.00 THEN WHEN BOOKING THE DATES IT COST ME ANOTHER $191.00 IN ADDITION TO THE ORIGINAL $220. NOW WE UP TO $411.00 THEN I WAS TOLD I NEEDED TO PAY A $150.00 DEPOSIT FOR THE ROOM THAT COST ME $163.50 the $13.50 WAS A SERVICE CHARGE SO NOW WE ARE UP TO $574. ON A VACATION I WAS SOLD TO FOR $200.00 THIS COMPANY LIES ABOUT EVERYTHING SO BE VERY CAREFUL IF YOU DO BUSSINESS WHITT THIS COMPANY I WOULD NOT GIVE THEM ANY STARS BUT HAVE TO GIVE THEM 1 TO POST. THEN WHEN I TRIED TO GET MY DEPOSIT BACK I WAS OLD THE GIFT CARD I RECIEVD A THE TIME SHARE PRESENATION WAS MY REFUND SO BASICLY I PAID THEM FOR THE GIFT CARD THE TIME SHARE COMPANY WAS GIVE AS A GIFT CARD AGIAN MORE LKIES FROM MONSTER SO PLEAS READ HIS BEFORE YOU EVER BOOK WITH "MONSTER RESERVATIONS GROUP"
Hi Ron, thank you for your feedback. Our deals show all fees before any payment is made. The fees involved are based on the amount quoted for the offer plus the taxes and fees added to the cart before payments are made. The only additional fees for the accommodation which may or may not apply based on each individual deal is the “Resort Fees” which are charged at the time of booking dates. These fees vary depending on the individual hotel deal. To see if there are any resort fees applied to the hotel you are interested in please view the terms and conditions at the bottom of the deals information.
A customer support representative will follow up with you.
I would not be surprised if the reviews they feature on the site are forced to be made at the mandatory timeshare pitch so that you don't get kicked out of your accommodations. You have 18 months to book but only 7 days to cancel. Company policy only ensures the scam works. Truly the scum of the earth.
Hi Emiy,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Senior Citizens duped into believing these promotional prices were due to this being a new booking company. Yet it turns out you have to go thru their hard core salesman trying to sell you a time share. If you don't go thru the presentation you pay full prices for the room you are in. After realizing what it was, I asked for a refund within 2 hours because my husband can't stand thru any presentation. I was treated rudely and basicly laughed at after their rep refused to provide supervisor or management assistance. It's NOT WHAT YOU THINK IT IS FOLKS. I actually tried booking the place I wanted to go, it showing availability but then gave me alternative, a much older run down place to stay rather than what I signed up for. They took my money, and there was only the one option. Very shady. I don't suggest this company to book travel. Go with someone more reputable. Save yourself the sales pitch!
UPDATE! Contacted back by this company and refunded 100%. If your up for the PRESENTATION it's legit. I've learned if you are really set on a particular place, you may have to book it out for a while, but they do give you a year to actually book! Tour, book early and you may be a winner. 😀
Hi Tambra,
Although our answer still shows below Tambra, and we have left you a voice message, we also wanted to reach out through your review, to let you know that your refund was processed of course. We have the best intentions towards our seniors and we are very happy this was solved. Waiting to hear from you.
Although your feedback is extremely well appreciated we want to let you know that it is not our intention to mislead you. It is indicated in our campaign that these are promotional rate packages and it is required to read the terms and conditions. We understand our incredible rates are hard to come by, but please know also that we are here to help you with your refund request.
First and foremost is our customer´s wellbeing what we care about and that they go on great vacations.
Our reservation team always tries their best to book you in your desired hotel, but due to the high season sometimes this is not possible, which is why we always encourage our customers to book with plenty of time.
This being said, please know that we are here to help you and we will request the full refund of your purchase.
Regards,
Booksi Customer Support
The program/promotions are very exciting and affordable. The customer service representatives are very knowledgeable and very pleasant over the phone; My family and I can't wait to go on vacation and be able to stay in a nice hotel and have extra money to be able to enjoy other fun things and be able to haveuse use
Hi Juliet,
We appreciate you taking the time to share such nice feedback with us.
We wish you and your family a great vacation, and if you have any questions or issues, please know you can reach us through support@booksi.com
We're committed to providing you with the best possible experience and value your input.
Best Regards,
Booksi Support Team
Wrong and mis leading promise and they took my payment because I never did vacation with this company always use Priceline want my money back never send me my confirmation iam going to tell all my friends be careful
Hi Shaikh,
Following the response below, we have requested further information from you to attempt a resolution, but so far we have not been able to contact you directly. Kindly provide the information requested.
We sincerely apologize for the negative experience you had with our service. We understand your frustration and are committed to resolving this issue promptly.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services. If you have any further questions or need assistance, please do not hesitate to contact us directly at support@booksi.com
Best Regards,
Booksi Support Team
Booksi was very quick to respond to questions & concerns and willingly offered resolutions to any issue. The willingness to resolve a problem speaks volume to me. A company that wants to insure customer satisfaction. Thank you.
Hello Suzanne, thank you for your feedback a customer service representative will follow up with you.
SCAM ALERT... they hooked me in with $500 for a trip to Savannah at the INDIGO hotel for $199/ 5 days 4 nights... when i went to book the Hotel in Savannah it wasn't available for my dates and they immediately sent me to Hilton Head Island and said I now owed $240 (IN ADDITION TO WHAT I ALREADY PAID) stating the after I sat through their TIME SHARE PRESENTATION (which was never discussed), I'd get $150 back and the remainder of the money would go toward a BONUS VACATION (which would only cost more) They stated that this information that was explained on the website, (which I never saw because I was immediately contacted by a representative and SMOOZED into the purchase)
There was NEVER a mention of RESORT FEES, TIME SHARE PRESENTATIONS, BONUS TRIPS, Cancellation Policy, REFUND POLICY, etc... now they refuse to give me my money back stating that I had passed the refund time (its been 4 days!).
AVOID THESE SCAM ARTIST at all cost... BOOKSI is ONLY a selling agency that turns it over to MONSTER TRAVEL to handle THEIR MESSES... DO NOT GET SUCKED IN!
Hi Bruce! Thank you for your review, please don't hesitate to contact support@booksi.com if we can help you in any way.
It upgraded when I said NO! I'm sure now I will have to go through the aggravation of getting a refund!
Hello Cathy, thank you for your feedback a customer service representative will follow up with you.
Fantastic, friendly, responsive, gratuitous, payment plan manageable
Hi Jamie, thank you for your review! We on the Booksi Team wish you a wonderful vacation!
Be warned. This is not a vacation, it's a timeshare nightmare scam. Once you purchase what you think is a vacation package, you cannot book it unless you agree to releasing a bunch of private information on a recorded line and then agree to sitting thru a timeshare presentation. I refused to give up all this personal information and asked for a refund and they are refusing to give me a refund. Would never use this company!
Hi Ron, Thank you for your valuable feedback, a customer service representative will follow up with you. The reason our exclusive hotel offers are up to 83% off the retail rate is because the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview. On each hotel offer web page we list the “Resort Preview Rate” as well as the Terms & Conditions for the discounted price.
Here is a short video explaining why Booksi's vacations are 83% off https://booksi.wistia.com/medias/4at41l86hi
Over 1 million customers have taken advantage of Booksi's discounted vacations and our customers on average save over $2000+ on our all-inclusive vacations.
In fact, Booksi has over 3600+ Verified Past Customers reviews on Sitejabber, a 3rd party review site. Booksi has a consumer rating of 4.67 stars out 5 Stars and ranks # 5 out of all Travel Sites in the world https://www.sitejabber.com/reviews/booksi.com
If need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
I'm here with an update & I was hoping it would be better. Unfortunately not.
Wyndham Grand.
Cons. The smell of sewage/mildew in the rooms were so strong that I had to leave the balcony door open while in the room.
Even after washing upon arriving home. The smell is still lingering in EVERYTHING including luggage.
Room should have had a view of the lagoon.
Room 1430 view was literally the roof(someone could easily step over the balcony into your room). No view at all. Actually pretty scary.
I did reach out to hotel staff about the smell/view & I was told it was nothing they could do & that Going through third/fourth parties would almost guarantee the worst rooms.
All inclusive alcohol is bottom shelf. You can upgrade for about $80 per day.
Food was actually pretty good.
Staff service was amazing.
Hi Tire,
We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
It's all a SCAM. You have to pay for the package first then you'll be able to see dates which on the website it'll show that all dates are available. After you select dates you'll be advised to call to confirm & NOTHING will be available.
Then when you finally find a resort which will be CHEAPER with bad reviews. They won't give you a refund for the price difference. I had to cancel that booking & book a different package all over again. THEN you'll have to pay another 3rd party(monster reservations) another $4/500 just to secure the dates.
No one will be able to tell you why the fees are so expensive or what they are for.
This is a total rip off. Paying so much then having to attend a timeshare presentation is so not worth it.
I will not be using booksi/monster reservations or whoever they are again in the future.
Hopefully the resort is okay & there are no more HIDDEN FEES upon arrival.
This is the worst company, please do not use their services. They are scammers, they invade your privacy by asking you your total household income, marital status, if you're a house owner etc. They advertise one price however when you call them to book the dates their charges for taxes and "resort fees" are double the price of the room. Never in my life have I heard about resort fees being over 100 usd a day. They probably calculate the resort fees and taxes based on each persons household income.
They are scammers and a rip off their customer service team is terrible as well. When I was arguing for a refund their team went on to block my number.
This is the worst company do not fall for this scam.
Hi Talia,
We regret to learn of your disappointment and frustration concerning our vacation package. Your feedback is highly valued, and we sincerely apologize for any confusion or inconvenience stemming from our booking procedures.
Please be assured that we hold your privacy in the highest regard, and any information gathered is strictly utilized for verification purposes. We extend our apologies if this process seemed intrusive or uncomfortable to you.
It is important to note that resort fees are mandated by specific hotels to cover the expenses of their services and amenities provided to guests during their stay. Due to the significantly discounted accommodation rates, these hotels may find it necessary to impose "Resort Fees" to contribute towards costs such as Animation Teams, On-Site Entertainment, Swimming Pool Maintenance, and sporting facilities, among others.
We wish to emphasize that we never intend to cause frustration among our customers. Our company prides itself on delivering a service that ensures successful booking of requested vacations or a full refund of the total payment made.
A member of our customer service team will contact you promptly to offer assistance with this matter.
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com
Kind Regards,
Booksi Support Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leigh, thank you for your feedback, and we wish you great travels ahead.
We look forward to having you as a customer and helping you get to those beautiful places you always wanted to go.
If you need further 24/7 customer assistance, simply go to Booksi.com and click “Customer Support” or email us at support@booksi.com