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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Helped through many obstacles while trying to book different rooms and cards. Super patient. Was happy to have had Sarah help me through this booking process. Thank you
Sakeena was patient to answer all my questions and concerns. She is knowledgeable about rates and hotel policies. Her expertise guided me to make the best possible decisions to meet my needs for comfort and affordability.
It was a pleasure working with Manuel Abraham. He was very courteous, professional, polite, informative & detailed. While traveling on the road sometimes it was hard to hear him & I'd ask him to repeat things (several times it happened) & he was very patient with me. Very, very nice man & hard worker. It was a pleasure talking with him.
I forget his name but there was a guy who helped me and he was wonderful! Very detailed, very professional, and he confirmed that all details were communicated fully. Thank you!
Uchenna is very nice and helpful. He understood my needs and his knowledge is well appreciated.
Thank you.
I 1ST called and a male that was not nice cause me to hang up. Discouraged, I tried again and Eugene Christian answered and made the Gold Star difference. Thank you and I would definitely both use and recommend your service to others 😊
Made my reservation via phone and had a very courteous, polite, friendly gentleman name Edgar. He explained everything and answer any questions I had.
Booked block rooms at wrong price. $620 per night when it's supposed to be $349. I can't get anyone in person to correct this!
Very fast and good booking. I need to put 50 characters which is silly for a simple booking. But, Thanks.
Very Good. Diego was very patient. I had a lot of questions due to a quick change of plans. He did good.
Eugene was very professional and most informative. He answered all my questions completely. He is in my opinion an excellent employee for you.
I'm getting married next May and wanted to make a reservation for an ocean view room at the Marriott hotel Wailea
We scored a fabulous room with a king bed. Can't wait for my honeymoon.
Gave me a price on the phone then once i booked and got confirmation price was doubled. Then she forwarded me to customer service because you cant cancel Scammers
I booked a 2-night stay at Marriott on this site. I immediately realized that I had made a mistake and requested to cancel the stay for a full refund. I called several times to speak to an actual person and was only given an automated option. I finally had to send my request via email. I received an email 3 days later stating that a refund was being processed and that I would be issued a refund within 10 business days. At the end of 10 business days, I did NOT receive my refund. 4 calls and 3 emails later have yielded in getting the royal runaround. They are now telling me it will be another 10 business days. I filed a claim with the BBB and found out that there have been over 570 claims filed against this business within the last 3 years. This business has HORRIBLE customer service. They snatch your money quickly, but want to take forever to process a refund. I had to click a star to rate, but I would give this site 0 stars. Do NOT book with this business! Beware!
He (Jorge) was very professional and helpful! He tried to accommodate me with all my requests and answered all my questions.
She she made it very easy to book the room
It was a very pleasant experience in all details about the booking were covered. We look forward to being there.
Very helpful and very knowledgeable with great recommendations on finding a location to stay closest to my destination!
Thank you again for everything!
Tasha went above and beyond to help me.
She was professional and so kind and patient.
I am grateful that she was assigned to my call.
Caroline was very pleasant and helpful. She was able to get us a room downstairs when we requested. The whole transaction went smoothly and quickly. The hotel was very clean. The microwave wouldn't work in our room but the lady at the desk said it was alright to use the one in the breakfast room even though it was closed.
He (Quinton) was very helpful when I made our reservation on July 14th for August 1st and 2nd at the Best Western in Dubuque, Iowa. Unfortunately I had to cancel our reservation on July 25th. I was told by the hotel that my card would not be charged since we hadn't stayed there yet. Much to my surprise and deceit from your company my card was charged on July 15th for $698.30. I was refunded $318.13 on July 28th but was shorted $380.17. Somebody profited quite well on my cancellation. I expect you will immediately refund my $380.17. I will not be using your company/business again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members