From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Very nice rep who got me what I wanted quickly and with a little fun mixed in. Thanks, Andrea!
Very polite, Very friendly, helpful and very attentive with everything I needed.
Very Pleasant. Candice searched other hotels in the area after informing me the hotel that I had requested was not available.
Jeanie was extremely helpful and got us the reservation we needed
Very helpful and knowledgeable….excellent job. Covered all of my questions quickly and professionally
Hotel doesn't show my reservation! Never received an email with confirmation either. Can't contact anyone to correct it, sends you to an automated where they take your message but never contact you back! Can't cancel bc it's non refundable!
Finding out the most important need first would have helped.
I made a reservation on BookOnline at 7:00 p.m. last night 3/28 and received the confirmation at 7:01 pm. I immediately noticed the date on the confirmation was incorrect. The reservation was for 3/28 instead of 4/1. I immediately called the customer service number on my confirmation and explained to the girl that the date was incorrect and asked her to cancel that booking and reschedule it for 4/1. She said, okay I will put in a ticket. I followed up with, " I would like you to cancel it while I'm on the phone as I do not want to be charged for a hotel room for tonight." She assured me that as soon as she hung up she would take care of it and send me a confirmation email. I did receive an email with a confirmation of my request, but my room was never canceled and my bank account is being charged for the room. I have tried several times today to get someone to help me and everyone I speak with (most of them working from home on headsets that crackle and are very difficult to hear) cannot help me. I am so frustrated. I am not going to give up on trying to get my money back, but they are certainly not making a good impression on their customer service end.
My representatives name was Jordan, and he did an excellent job! Very satisfied
Very polite and easy to work with. Looked all over for the specifics we wanted.
All of my booking was quick and complete.
Thank you Jeannie.!
I called needing assistance and Amanda went above and beyond to help me every way possible it was great to receive such amazing service.
Ashley was very helpful, as well as pleasant and professional. She was patient also.
Excellent. She answered promptly and clearly, she gave me the best price including available discounts without being asked and she was friendly and professional.
Very satisfied with Carolyn's service. She was pleasant and professional.
Very helpful, pleasant,patient,answered my questions.
Emma was extremely helpful with the circumstances regarding our stay.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members