From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Helpful phone attendant. Thank you for the efficient service.
Very intellectual on the job and his tools for the trade. I would rather speak with him from now on.
They charged an excessive 72% tax recovery and fees after checkout and are unwilling to give any details of the charges. The hotel we stayed at has a 15.6% tax recovery and fee rate, but BOOKONLINE.com assessed a 72% rate, and refuse to provide any details… buyers beware of their scams..
I called to find out how early I could check in as this is a special occasion, which I wanted to surprise my husband. She didn't even listen to me - cut me off right away and said I needed to look up the hotel on the yellow pages using XPXRT. 1. I tried that to no avail.! 2. What kind of service are you providing, when you are telling your guests to look up a phone number for questions? I have never experienced such poor service. And it really stinks as I was so excited to be staying with you! Laurie *******551
Ramses was very helpful and polite. He answered all my questions and was very professional as well.
Julie provided outstanding customer service and support. She was very helpful in not only getting reservations but reward's point for the best rates
Your reservation agent did a really great job.finding the desired rooms, on dates needed at the best price available
The fairfield we wanted to reserve for thus evening was fully booked but
Carolyn was awesome in helping us find a room!
Chelsea was very helpful thank you! She answered all my questions that i had.
Giovanna was extremely helpful in helping my mom and I find a last minute hotel room in the area for tonight after everything was fully booked at other hotels. She was so sweet and definitely saved us tonight!
The guy Jaime helped me in a professional manner, explaining and answering all my questions with details. I'll give this guy a 10 for customer service, in a rushing and busy world we need more people like him.
Friendly answered all my questions will do business again
We had a problem with the reservation I'd made for my daughter at another hotel due to an unannounced change in their pet policy so I needed to find a hotel in short order for her for the night. I called thr Hawthorne Suites and was helped by Quinton. His hotel did not have any available rooms but he was able to search for other pet friendly hotels and book me a room at another nearby hotel at a reasonable rate. Great customer service after working through a terrible experience at one of your competitors. Thanks Quinton!
AWSOME! Very kind, patient, informative. He helped me book with ease and comfort! A pleasant experience for sure! I appreciate the service.
It was last minute and she was very helpful even though the price was rather high. We always enjoy Drury Inns.
I spoke with Julie. She is very kind and very pleased with her skiing of how to treat costumers over the phone.
She did an amazing job at helping me find the room we needed for the night! So efficient and quick.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we can offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline