From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I was getting a room for a friend of mine and her three year-old who will been in their car all night and Emanuel was absolutely fantastic. He help me in every way we've asked for an early check in and I really hope that my friend gets it because she really needs it.
Mary Mitchell assisted me in the most excellent and professional manner. She is kind, very patient and was extremely helpful. Thank you again, Miss Mitchell
Viktor was very pleasant as he dealt with my questions. He booked the room and provided a lot of additional useful information. Pleasure to do business with Viktor
Perfect. We are heading to Escondido for a wedding on September 1st. Best Western was the preferred hotel. The reservationist, Joi, referred me to the Front Desk to get the blocked rate for the wedding guests. I appreciate that so much!
Called to book a last minute overnight trip. Customer service rep was courteous and friendly but I wasnt asked what type of room I would prefer. Of course we would have preferred an ocean front room and a no pets allowed room vs a pet friendly street view room. I'll be sure and remember for next time.
Excellent customer service! Awesome personality. Outstanding went over and beyond to assist me with the best rate ever!
Reservation agents told me i could check in as soon as i got off the phone with her even though it said 3 or 330 on confirmation
Called Christopher and he was able to help me with my room accommodations and membership information. Super happy and we always come back to our favorite Jewel.
The agent was professional and handled my request quickly as he provided me with all the reservation information in a kindly and professional manner
When I called I let the operator know that I was looking for an early check-in because I have two employees that worked all night that need to sleep right away. She made me sign up for the Sonesta rewards, took all of my information took my employees information and then at the end of 20 minutes on the phone told me that they do not have early check-ins. They should respect other people's time and pay attention to the request that's being made.
Very pleasant and helpful!
I give him a 10 for the service he provided.
Very friendly and helpful. Explained everything thoroughly.
Representative was quick and efficient. He took the time to get us the best rate available!
Mr. Valentin was so courteous with the help given to my husband and me for our stay in Chicago. Also very kind and pleasant throughout our whole interaction. Thank you.
Mao was very helpful.
He immediately understood my needs and was attentive and kind.
Great customer service!
Thank you
I called, what I thought, was a local hotel number. Instead, I spoke with "Charla".
She offered several options and locations for hotels that were pet friendly. Great job Charla!
She was awesome and good. Very courteous,patient and detailed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members