BookOnlineReviews 5,789

Made reservations for visit at Christmas from son. He had accident with serious injury and had to go to ER. Called immediately to number given to me for Bookonline and she said to send in documents so I did 12/23/2021. Never got any response so disputed charges with credit card co they made a chargeback then Bookonline sent them 20 pages of terms my credit card company reversed the chargeback and so I have been through 6 agents at least and they still will not honor their terms…which states if you call and cancel after certain time they charge 1 night for fees and taxes but I am due 2 night refund because reservation was for a 3 night stay…how do I get help with this problem?

They pretend to be a hotel website, with logos, etc. exactly where the regular logos are.
They then sneak a $250 "processing" fee on top of your normal room charges. They charge your credit card immediately. If you attempt to cancel, they will cancel the reservation - but they DO NOT credit your money! They claim they have a "no cancelation" policy for the fee!
IT IS 100% a scam!

Didn't intent to use this third-party website, but a deceptive link took me to them instead of the actual hotel website. I then attempted to book a hotel for me to attend a funeral service later in the month. Their confirmation email showed that the reservation was inadvertently made for that night (just 12 hours in the future). I was halfway around the country and clearly did not mean to do that, so I call BookOnline.com within minutes of receiving the confirmation. I request to change to the correct date. They absolutely refuse. Say I'm calling outside of the cancellation window, which is 24 hours.

I am working with my CC company to refuse payment. And I am reporting this company everywhere possible. Complete fraud. Absolutely no interest in being a reputable business. Be sure you don't accidentally click on their links when you attempt to book a hotel with them!

I booked online and was hit with a ridiculous amount of service fees. I cancelled within an hour via their online portal. I called a few days later to follow-up on my refund. They said there was nothing they could do. If you called when you cancelled, you would have received a refund. If you cancelled your reservation within 24-48 hours of my check-in (which is 6 weeks away) i would have received a refund. And because i already cancelled my reservation there is nothing they can do. They actually told me to contact my bank to dispute the charge. I've never heard such backward logic and horrible customer service. It's a complete scam i do not recommend using them.

Used Bookonline, was misrepresented as Hilton website, went to cancel, totally given run around, told
No refund and by the way the $143 room charge was billed as $193 due to fees they had to pay Hilton. Complete ripoff, lousy customer service, never use this site.

Designed to take your money and give no service. No help once you book. Awful robots don't understand. Agents in India can't even understand where you are.