About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Got my rooms. Pleasant agent. Ver satisfied, good good good good good good good good good good good good good good good
I could not believe! I was promised paid parking and paid breakfast! I was not! I had no hot water, fridge did not get cold, the baseboards were all chipped and cracked, bathroom had cracked door, I could not believe this was the hilton.
Shannon was very polite and efficient. It was very easy to make a reservation. Looking forward to staying at this hotel in Fort Collins.
Almirah was very patient, considerate and knowledgeable. Answered all questions professionally. 100% satisfaction received.
Very professional...
Easy process.
Knowledgeable people.
Quick & Easy.
Would use this again on future hotel needs.
Unsatisfied, tried booking 3 rooms got confirmation for 2 rooms took 25 minutes to do it on the phone and still get it wrong. Now I have to spend an hour going back and doing it over. Sorry but what a waste of time.
So comfortable, the beds are divine! We had an amazing handicap accessible room, it was perfect, worked great, nice night slept well!
Joyce was professional and helpful. Though obviously not a native English speaker, her command of the language was very good. I would only suggest that she slow down the delivery of all the "rules, etc." so that the customer can absorb them more easily. I understand that all that information is included in the confirmation email, but her recitation of it was too fast to understand.
Julio was Very helpful and had a lot of patience for all my questions. He took the time to find me a hotel close to my physician office. He ensured the hotel had all the amenities I needed.
He assisted me with all my questions. He gave very good customer service. Very professional and we were done in no time
After having to cancel my other reservation due to the pool being closed for renovations so I called here hoping for rooms and was able to be helped!
Very polite and helpful to the locations and helpful to describe in the rooms and helpful and holding and waiting for my information
Errin was so easy to talk to and patient, and I completed her about herclearit while talking it's hard to fi d good English speaking help on answering services. She deserves a RAISE😆🤟🤙
Was broke down on the side of the road called this organization book online to see if we could get early check in he assured us yes he had a 530am check in we paid him and then when we showed up there was no room available... Horrific left standing on a street corner. No resolution only we will refund as you, should get your money back within the week. Bull$#*! tactics bulßhit it's now 10am and still not on the room we paid for and promised at 530 am
Emilio was such amazing help for me and helped me find the best hotels to meet my needs and price range on such a short notice
I thought I was speaking with the hotel directly, I do not know how I reached BOOKONLINE. Com. After giving them the number of rooms needed and my CC information, I asked what the cancellation policy was. Essentially it is if you can not prove you are sick, etc you lose 1 night stay. At that time BEFORE I hung up, I stated I DID NOT want to move forward with the reservation and hung up. I was charged anyway and can not get my money back.
The experience was very professional. Attitude was phenomenal. Because of his professionalism, I will return to the Holiday Inn again. I will inform my family and friends. It was cheaper than the Laquinta. Hope you guys start giving incentives for staying at the Holiday Inn. The online representative was easy to speak with and very helpful. That's why we booked. Maybe we can earn points.
Efficient! Quick and easy. Didn't have to wait a long time for someone to respond. The reservation was both very quick and very easy. My questions were answered and I'm ready to have a good time.
Very professional and great customer service and double checking to make sure everything was very correct including the email confirmation thank you
My experience was great. Stephanie is very courteous, professional and helpful. She represents the Marriott very well and I am looking forward to my stay at the Marriott Phoenix.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members