BookOnlineReviews 5,631

Al was patient, respectful and informative, she answered all my questions, explained the costs, accommodation s and the cancellation policy.

The agent I spoke with was very helpful, patient, and courteous. I have nothing more to say but apparently I need to get to 100 words to make sure the wonderful agent with whom I spoke gets his well-earned review.

Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..

Benjamin helped me get a good reservation as a Hilton Honors member and senior. He was courteous and efficient.

Thank you for your assistance today. Easy to make my reservation. Enjoy staying at this hotel when in Cookeville, TN

I believe I was misled in this phone call. I asked if this was the Marriott Hotel reservation line and the person responded yes. I did not know that it was not the actual hotel front desk but a booking service. Although my ancient was very pleasant and helpful,
I believe that there needs to be more clarity. Thank you.

Humberto told me there would be gluten free breakfast options at 4 a.m. but
There were not! He told me I could park at the hotel for $4.00 per day and a shuttle would take me to the airport at 4 a.m. but no shuttle service at all! Very disappointed.

He was so nice, very cordial, and patient with me as I had problems getting all the information to him!

I Needed to book quick when the web was down. I appreciated the help I received from the on line professional

Kerri-Lee, was the most wonderful lady I have ever spoke to, Kerri-Lee bent over backwards to make sure that we had the best room to fit our budject, Kerri scanned the area for us, her personally above and beyond, I thank you Karri you are a pure professional. Thank you, Robert & Alice Sterc

Paige was very professional and exceptionally polite. I was having difficulty making a reservation. She got everything taken care of and I felt relieved. Thank you very mu ch Paige.

Very helpful and getting my reservation and helping getting the best price. The agent was knowledgeable.

Patient and really nice. Took his time to help meet my needs. Thank You Alan 🙏😁🙏 Love Love Him I wish there more Alan's... Rather than push 1 push 2 etc

The representative was knowledgeable fast and professional The booking thru the website was showing not availability but the representative was able to find a room at a lower rate.

I had searched for a hotel room for one night and was helped throughout to find an affordable. Thank you for all your help and not giving up on me

The rep gave me the highest price available. The hotel gave me a different quote which was cancellable and when I ask to speak to the hotel first I got cut off on the phone. No reservation number but my credit card was charged right away. I had to call back to get the reservation number.

Olivia was explained every detail and was very thorough in are booking. She was very pleasant to talk to and made the booking very simple and easy.

We received top notch service booking our rooms. Our agent was helpful and friendly. Hopefully our hotel experience will be great as the booking experience.

My experience was very well of my agent Mario done a very, very professional and good job and he was very helpful

Got my rooms. Pleasant agent. Ver satisfied, good good good good good good good good good good good good good good good