About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
She was very helpful.
I understood her accent easily.
She was accurate and congenial!
I hope you keep her as an employee.
Johnathon was very attentive, well spoken and very helpful to my questions and needs. Please continue to train your team member like Johnathon was trained.
Excellent, Juan was very friendly, knowledgeable, and provided quick and accurate service.
I would definitely use this 800 number again
Agent did an excellent job getting me the best rate available, the room we requested and explaining all of the details. Experience was very efficient and pleasant!
Perfect sarah wad so wonderful she answered all my questions she made this phone call very comfortable
Very effective!
Quick and easy Gave me options Kind and respectful Took his time to help me
Helped me make a decision
Marsha was very personable and helpful! It was a great experience! She also was very patient and mindful of my needs. Overall it was an excellent experience
Staff was very patient, and very helpful. It was such positive feed back that I was able to extend my stay longer which is what I really needed. Thank you😊
She explained everything so well. I travel frequently on business and she made this experience perfect!
Told gentleman what I wanted. Very polite i wanted a place on the beach. Not to far from room. Told me how much and what I had to do.
I am so disappointed that you pay extra for cancellation protection but there is no way to apply for it. First you are never told that you must apply before canceling the reservation. Carlos did not in anyway share any of the details. I will never use any of your services again. It is totally a misrepresentation.
Alejandro Sergio walked me through booking a room for my son, and expectations for him to check in. Very friendly, very quick, and very enjoyable experience!
Easy, very polite. Made me look forward to my stay in October. My review has just turned irritated. The clerk was nice. Now you want a 100 essay! I hope this reqirement is not an example of how you treat your employees.
Expert attentive phone interaction Quick processing and understanding of my needs I was very satisfied
Neil did a great job getting my reservation at another Marriott property when the one I asked for was full
I booked a bed for my niece in an all female 8 bed hostel room and cancellation insurance for a 15 day stay at samesun hostel in Banff ( April 17-30. It was the last bed available in a female room. I was told by Humberto that my niece would be able to cancel her stay once she was there should she need to leave but I needed to purchase cancellation insurance. Firstly-I was never sent ( emailed) a confirmation of the accommodation booking- only a confirmation of the cancellation insurance. Second- when I read the cancellation insurance document it became pretty clear to me that a doctors note or some kind of documentation was needed to cancel the reservation… but I figured she could negotiate leaving early at the hostel and they would receptive. Thirdly-when she arrived, she was booked into a bed in a 12 bed co-ed room not a bed in a female room as promised and on top of that, she was told the hostel would not refund any money when she shortened her stay by 10 days as the booking was fine through a third party. Not impressed. To be clear/ the hostel was fine but the booking experience was dishonest. I thought I was talking to someone at the hostel- but clearly I was talking to an off site agent who made commissions on his sales and would tell me whatever I wanted to hear.
Dennisson was very helpful in booking my rooms. I appreciate her taking time to answer my questions!
Monica greeted me with a happy voice and was so kind, courteous, polite, knowledgeable and professional. She has exceptional customer service skills!
Brenna was very helpful, quick and answered my questions very professionally. She also assisted with my veteran discount which is greatly appreciated and ensures that I will be staying at Trump Tower on my future visit.
Demetrio did an excellent job in helping us with our booking. He is a credit to your organization and I trust you will recognize his excellent service.
Remember, you as an organization win with people like Demetrio!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members