About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Staff was great, hospitality great. I would recommend anyone to stay at JH. The rooms are clean. A quiet place enjoyed NY stay.
Humberto's service was most helpful providing hotel accommodation options and summarizing features and rates. Following my selection, Humberto promptly reconfirmed the details professionally with genuine courtesy.
Excellent customer service. Very helpful in a time of need. Went above and beyond to help our family.
Allanie. Is a very professional, and accommodating lady. Thank u for your help God Bless Her. Give her more money. I believe she deserves more
I contacted the Hyatt regarding Heather and I being charged during the state that we was at from 43 to 4:6
Alvin your front desk clerk at Gainesville's Drury's service was informative and respectful. He answered my questions thoroughly. He was also friendly yet respectful.
The young man did everything he could to accommodate me, I appreciated his assistance! Definitely 5 stars!
Very personable and she made our reservation efficiently with no issues. She answered all our questions patiently.
Painless, less than 5 mins answered all my questions. But now it's painful because I need to write 100 characters on the stupid goddamn website to tell you guys that Luis the nice gentleman that helped me did a great job but this review system sucks $#*!. Just let us say that the person who helped us did a good job like what the $#*! bruh gahhtdam
Professional, courteo, proficient, and clear and precise comminication The young man did an excellent.
A very knowledgeable, helpful agent! Took the time to explain my options. I would like to give her a 5 STAR rating!
Dave has been very helpful with a great accent to boot! I'm truly looking forward to my stay and Dave made me feel like I was going to be taken care of. I really appreciate that and I'm looking forward to seeing Vegas again!
Quick to the point with grace and kindness. Made my reservations in a very speedy manner, very friendly and helpful
Customer Service was great would recommend again. Stay tuned on how the rest of experience will be. Looking forward to seeing sunny San Diego
Service was top notch! Very helpful accommodating my request for 5 rooms and getting the best rate. Very friendly!
It was fast & simple Easy to do! I will do this next time I have to book a hotel in Meridian, Mississippi.
Dealora was very helpful and pleasant on the phone. She went over everything and was not rushing me.
Hotel was clean and new. But our TV didn't work and that was probably a good thing...
Miguel spent 46 minutes helping me in every way possible. Extremely curtious and funny. I have to say it was one of my most favorite booking time yet. I usually do online but that lol I did by phone. Wish I could get him all the time, he would be a reason I would book more. Thanks Miguel!
Best online service I ever had. Very pleasant experience. She sounds good very professional in her speech. I know she is a good one cause I too work in customer service at the Austin airport. You keep her she knows what she's doing!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members