About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Even though we had to go thrunit a couple of times, Ms Tammera really set my mind at ease. The professionalism shown to me is what had me choose them again.
Ms Tammera is truly an asset and I wish I could get her every time I book
It went very well thank you it went very smoothly. He was very helpful and I am so thankful because sometimes I get very nervous when I am doing this.
You got me taken care of! Called another number and talked to a guy that said those days were already booked! Not good for business!
Humberto was very helpful and made my reservation process very easy.
He was friendly and concerned.
Very friendly and answered all my questions! Was patient and make sure I fully understood the process
Almost everything was great except the drapes. We couldn't close the blackout curtains therefore we had the Hilton's neon sign shinning bright light's into our room all night. It was so difficult to get any sleep. We talked to the front desk and nothing was done. The beds where great. Water was hot. But the light shining into our room all night was uncomfortable to say the least. Your staff was very nice.
Absolutely the best help I've had cooking a room! She was so kind and explained everything perfectly! I've had a really horrible night and this experience made it a little better :)
Kennelyn did a great job helping me book a room for my daughter when she was evacuated fir the Frankfort flood. Kennelyn was prompt, courteous and friendly.
I had a great experience. The service was great in getting us a last minute room during our travels.
Mariel was extremely friendly and very professional.
She did a great job explaining the rooms and the room rates. She repeated all the information I gave her correctly. You are so blessed to have her as an employee.
Almirah was incredibly helpful and patient with me. She answered all of my questions and helped me get my rooms booked.
PATIENT, KIND, RESPECTFUL, CARING AND DETERMINED TO HER JOB IN A TIMELY MANNER... Representative was honest and opened about information I've needed concerning the hotel I've requested.
He was very knowledgeable and fast. Confirmed my reservation quick and efficiently. Very satisfied with his service.
I was glad to have had a professional individual who was very patient and kind. I would recommend him to others.
Thank you. So much
Humberto was extremely knowledgeable and efficient. Due to local computer problems we were forced to rework the reservation twice. Everything was completed as required.
Loved his patience and concern while booking my reservation
Thanks
Efficient and friendly
Didn't take my member -# and no discount of any kind.
Please make sure you have the room you want before you get off the phone with your customer service support person. I am not happy.
Outstanding communication when booking room. Very polite and professional and bonus Trump supporter
Mario Alberto was amazing, sweet, very helpful we need more people like him
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members