From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Excellent very good. Very helpful. Thank you. It is really annoying for you to ask me to write you at least a 50 let her know. Now I wish that I had not gone online to give this lady a nice review.
It was a very pleasant experience. Astra was patient with me when I messed up putting in my card number. She was excellent.
I had a room then hung up on before credit card information was given. Called again, hung up on. Called again and was told nothing was available within five minutes of the first call.
Emilee was great. She was articulate, attentive, well mannered and very helpful. She was a delight and is a extremely valuable asset to your team.
The call with Lauren was great experience. She was a great help to me.
My daughter had car trouble between San Diego at night traveling with one child and two puppies. Rochelle was very helpful, explained the pet policies and made the reservation for us. Very nice, friendly, and helpful!
I ask for simple answers and keep being ignored I asked to speak to a supervisor and she said he well tell me the same thing very rude lady.
Great customer service! Lovely too talk to!
Found exactly what i needed and more.
Mary was customer service focused, honest, and most helpful. She located a hotel near our daughter's apartment with the amenities we needed at a cost we could afford. She is a delight and an asset to her employer.
Helpful, interested in finding the best offer available
While I was unable to secure the reservation I was looking for, Ashley went above and beyond to help. I will keep trying to find something that works. Thanks again.
Booked on line, the agent told me that the room is available. When we went to the hotel the room wasn't available
Spoke very clearly and explained options easily.
I was asking questions about location she took time to pin point exactly the information I needed.
Her effort helped me to book your hotel
People looks like that is almost dead answering the call. I was trying explain my situation and we could notice already the lack of patience to even hear what's going on to see if we can or not make the reservation. After this call for sure I had the sure time not make the reservation at this location.
Hotels have few vacancies and the prices are extraordinarily high.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members