BookOnlineReviews 5,630

Dawn was very pleasant and very meticulous about getting my reservation recorded accurately. She is very good at her job.

Julio did an amazing job finding us a room for the night. He was polite, knowledgeable & very efficient. He represents your company well

I'm so grateful for Mildred… She kept looking for ways in which she could find a place that I could afford. Lo and behold, it appeared and she shared and I was elated. Thank you so much for all your help.

I had issues with booking on line. Lauren helped get it corrected. I don't understand why I couldn't use my AMEX card but she said it had to do with it being a credit union. Hopefully the rate code - will work@ checkin

Adrian was very helpful, pleasant and professional. A better representative you could not ask for. Concise, attentive and answered all my questions and requests.

Bethany Jane did a great job with my reservation. She was patient with my questions and helped me resolve my questions about whether I had already double booked. I was very gappy either way her consideration and courtesy.

Very good experience I was having a hard time with my card and she walked me through it never felt like I was being rushed

Needed help understanding fees. Alex was kind and polite. Appreciated his time and help in booking our stay.

Juan handled our reservation with ease & professionalism down to every detail! We look forward to our stay!

Hugo Cesar was extremely helpful in changing my reservation. He was very polite, sent me all the information I needed with a minimum of wait. I will be happy to book embassy suites again with someone this helpful.

Nice and easy very helpful. And awesome attitude made my experience a good one and that's hard to find these days...!

Marc found us a great room with all of our requests and he did smoothly, professionally and with a fantastic attitude.

Very informative, detailed and not hasten to repeat several times. We are looking forward to this experience.

Agent was friendly, helpful & personable. She helped me find a way to make it work! She also helped me to make my reservation fit my budget.

The booking lady on the phone was wonderful! Helpful finding a room exactly where i needed it! 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀 Ben

Booked last minute and Alex was superb to work with I don't have anything else I want to say but need to fill up the minimum number of characters

Very pleasant and easy to understand and answered all my questions. Cheerful and was happy to repeat information due to my hearing issues

I called to make reservations for 2 superstar rooms with check in days being the same and check it days being different and my Attendant was amazing and very helpful.

Was a great experience booking the room today. Thank you so much for being a great host for us to have wonderful time

Michelle was able to get me a room with a walk-in shower at the Embassy Suites when there was nothing available at Le Meridian. I'm very appreciative.