Booking.com

I had a disappointing experience with Booking.com. Initially, I received a reward for a free airport taxi service due to my first booking. However, the service was abruptly removed without any prior notice, and when I contacted customer care, they claimed the offer had expired with no clear information about a 24-hour expiration period. Disappointingly, they refused to provide the promised free service.

Furthermore, I noticed an incorrect application of city tax for kids under 13, which goes against basic tax laws. It seems many customers may unknowingly be paying this additional city tax. For a reputed organization, such lapses in communication and adherence to legalities are concerning. I hope Booking.com addresses these issues more seriously in the future.

I put the wrong date in a hotel booking and called booking.com within 2 minutes of entering the reservation. They insisted that the cancellation fee would be payable if I cancelled. Even after the property agreed to waive the cancellation fee (3 full nights charge), booking.com refused to cancel without the full cancellation fee. It took 2 days of phone calls, messages, texts before they finally agreed. It's hard to imagine a business that is so greedy, so downright nasty, they would insist on collecting a $550 cancellation fee for a mistake that I tried to correct within 2 minutes! I will certainly never deal with them again.

I ordered a $127 flight with them, and was extremely happy with the budget price (only reason I went with booking over the others). I checked out and purchased the ticket only to realized I was charged $270! They claimed they charge an extra $130 for a carry on bag! A carry on bag was costlier than my actual flight. They refused to refund me (I called them right after making the purchase). Poor customer service, misleading prices and a clown company in general. Stay away

We have used booking.com for several years, but I can no longer recommend them. We were quoted a room with a genius discount. The web site gave us the full price for the room and we accepted it. The price we were billed, however, did not include the discount. We contacted customer service - and after being transferred to 3 or 4 representatives - over the course of several hours - we were told that they were under no obligation to honor the quoted price. They also refused to give us an email to contact any company official. It feels like a bait and switch.

We have used Booking.com for hotels for over 5 years all over the world. Last year I would've given them a 5 star review, but I never had to deal with their customer service. I booked my first flight with Booking.com this year, and when the airlines changed the flight, Booking never informed us. We are losing money on non-refundable hotels (also booked through Booking) & busses, and Booking.com will not do anything to make up for their mistake. They're customer service is useless and not accommodating.

Taxi failed to collect us at Athens Airport on 30th August 2023 and since that time have spent over six months of exchanging emails. During that time have been promised refund on over six occasions but without result. They now say it is the fault of the hotel who should refund. The hotel disagree of course. Unfortunately it is only now that I see that Booking.com, has an average of only ONE STAR. There is no facility here to award less than one star otherwise I would be giving zero as they deserve. Looks like I will be losing this refund but I wont be caught twice. I will never use this company again for any service they 'provide'. They do not address any complaints and continue to fob you off till such time as you lose patience and let them keep your money. I also note that, of course, they do not respond to reviews. I wonder why?

Reservations where made at Hotel Coco Bamboo in
Medellin, Colombia. Booking.com was used for the reservations. Once we got to the hotel & up to our rooms reality set in! No air conditioning, the rooms were tiny and dirty. I stepped in the bathroom and honestly that was it! The bathroom was full of black mold. Not at all good for my asthma! My kids room was a sardine can & no window. We had to get out immediately. No offer to get us other rooms.
I made probably 8 to 10 calls and all but one service agent hung up. I have made it my business to inform everyone that I can about the quality of company booking.com is. Never again, worst company that we've dealt with. Do yourself a favor and steer clear!

I booked a room 9/28. I get to the hotel on 10/7. The girl in the front says oh we don't have a room. Try up the street or call booking.com. It is now 11/9. After being told my $90.59 would be credited in 7-10 business days. They have hung up on me counting now 7 times. This is ridiculous and reaching out to my lawyer on retainer.

We booked a 4 star hotel in Scotland. Turned out to be a dump with black mold and bed bugs. We left in the morning and for 10 days now can't get out money back. Hotel is refusing to refund and Booking.com is doing nothing. We can't force them to refund they tell me. They defend the hotel and don't give a damn about the customers. Wrongfully so, it's customers who make their profits, not hotels. Without customers satisfaction those hotels are worth nothing to Booking.com. Half the the reviews are fake and nobody cares. I will think twice now before I use Booing.com again.

I should say that in addition to the good location Britannia hotel is located, Mike, a lead receptionist has been very helpful in his approach in dealing with customers. His compassion and impeccable human relations skill feed significantly into my satisfaction for the hotel. He is available to get complex matter resolved without violating the hotel rules and also getting the customer satisfied. Kudos Britannia Hotel. Thanks to Mike (Receptionist)

I booked a hotel in Miami several months ago and keep getting emails that it is cancelled (8 total). I called the hotel and they stated they terminated their contract with booking.com, so because of that booking.com is telling me the hotel is closed and cancelled my reservation. This is a very poor business model! I've used booking.com for many years and will not longer be using them for any of my travel needs. It is very unprofessional to send an email that is a full on lie to a customer simply because they are no longer using your service. Do better booking.com and stop sending me emails!

This is a site that doesn't help you with your issue when you book a room. It's worth less to ask for there help. I got a room through them that had many issues and the call themselves helping by issuing a $18 refund on had hotel that has had many,many other issues with other customers like me and refuse to extend an extra hand. The hotel name is Sheridan hotel - Bronx New York
1440 Sheridan express way
The worst place to grab a room.

Kæmpe advarsel mod booking.com! Vi (familien) lejede en lejlighed, som ift. Beskrivelsen ikke passede med antal værelser, og dermed var ubrugelig. Det endte med et hotelophold i stedet, som i sig selv var væsentligt dyrere end den bookede lejlighed. Booking beklager fejlen, men ville kun kompencere 20% ift. Deres andel af bookingen, resten skal komme fra udlejer, som først afviste total, og siden er blevet tavse. Ingen yderligere kompensation! Havde vi dog bare kigget på trustpilot, hvor Booking.com får sløve 1.3 stjerner og lejligheden det seneste års tid, er blevet sablet ned, for selvsamme fejl. Utroligt at en stor aktør som Booking, ikke tager sådan noget alvorligt, pg lader det fortsætte uforandret. Hermed STORT FORBEHOLD givet videre - vær OBS på hvad i booker, og kig på anmeldelser - ikke mindst de nyeste (gennemsnittet kan snyde)!

I ordered 3 nights in a hotel in Ashkelon, via booking.com online.
In their site they said that I can cancel the order up to a certain
deadline without any charge.
I cancelled the order half an hour before the deadline. I received a confirmation on the screen that I will not be charged at all. When I checked my credit card debits I was shocked to find out
That they disregarded my cancellation and charged me the full price. After months of correspondence with them, in which they used
Attrition tactics against me, I realized I will never get my money back. So I feel obliged to share my experience and warn my fellow consumers. Beware of this horrible company!
I have full documentation to prove every statement in this article.

We had booked a hotel for an upcoming Jays game at the end of June. After buying our game tickets, the hotel was cancelled without explanation. Not impressed. Talked to Booking.com and they said they might be able to pay the difference but AFTER the stay. Sounds too fish.

Wanted to cancel reservations for the hotel due to it being in horrible condition. They dont do research on the hotels that they contract with. Hotel was nasty. Had bugs. Drug and prostitution going on. Homeless people hanging around. When called regarding the issue they said that we only was booked for one day but was charged for five days.

I have used Booking.com for many years. I always read reviews from other guests before actually booking and always book a room that I can cancel should I need to. At Genius level 2 I get great prices. I have never had bad service or stayed at a hotel that was awful or even bad. I guess I am just lucky to make the 'right' choices…

I've had one of the worst experience with them. The information provided on the bookings apps was completely different then the actual accommodation. The rooms did not have private washroom, the room was above the DJ floor, and the beds I had booked on booking were subject to availability. None of this information was provided on the bookings app. Once, I asked for a refund they have been nothing short of a nightmare. I had to make 7 calls to their customer service helpline and contact their online chat several times. Their representatives tell me that the manager will call me back but they never do. One of the worst experiences ever. Stay away from them and don't trust the information they provide.

I read through the other reviews too late and I suppose mine isn't as bad though I did pay for 2 nights and didn't get refunded though clearly didn't stay at a woman's dorm.

Called customer service and kept
Getting hung up on after a promise
Call back. Absolutely ridiculous 🙄

Booked a family room at resort for 2 people, but the room was good for 5. Later our adult kids decided to join us, and the resort assured us that there would be no extra charge for the room, only for meals (if kids decide to eat at their restaurant). Kids ate outside, so we were sure that there will be no extra charge at all. Yet, the receipt had extra $182, which is more than 50% extra! The resort administrator said that this extra was coming from Booking.com.
I contacted Booking.com CS, went through several rounds of emails with them, sent them all requested copies - only to get response "it's not us, talk to hotel" at the end! Crooks.