Booking.comReviews 4,267

I book accommodation on July 2nd 2022 for my family for a weekend in September. On August 1st I receive a request from the property to cancel as they only take bookings for 3 nights, they blame booking.com and apparently I cannot do anything about this. Trying to book alternative accommodation will cost at least twice as much and not be as good (It's an airshow weekend). Booking.com offer nothing but sympathy and property simply refuse to accept booking.
Awful service, awful company - use Hotels.com or airbnb for better service.

My flight was canceled by the airline, Booking refuses to reimburse me and it even claims it was not cancelled. I have emails and texts from the airline, I had to claim it to my credit card.

My 18 yo son went to Myrtle Beach around the 1st of July. He needed to book a room for one night and we went thru Booking.com much to our disadvantage. Once he got to the hotel they had no reservation from Booking.com. Per booking.com we paid cash there for a room(luckily one was available)& they would refund us the money back on our card. That never happened. Needless to say, we have dealt with this issue since the first of July. Have made at least 15 calls, spent hours on hold over various calls, been hung up on(accidentally of course) 8 times, been promised a call back numerous times with never a call returned. They asked for information emailed to them and after that was done we would have our refund taken care of within 5 days. No refund yet. It's been "escalated". (lol) so many times on so many calls to make it sound like something will get done. We have asked for a supervisor the last 5 calls and due to multiple excuses they cannot put us through to one. It's so tiring going over what happened with each person they put us through to only to be hung up on, forced to start the whole asinine process again. Only reason they can be doing this is the hope we will just forget about it. Maybe they receive part of a kickback on the amount of money they avoid/fail to refund. We can't afford to forget about $495.00. We needed that money weeks ago and it's so frustrating to try and keep your cool. My husband is on the phone right now and has been hung up on twice. Waited 27 minutes on the first call before the hang up. Asked for the name of the person we previously had talked to and they could not transfer us to that person. (She was supposed to call us right back if we got disconnected.)
We would not have given them one star but that's not an option. We will NEVER use booking.com again! Use at your own risk!

If you have trouble when you get to your destination and you call him they will tell you they will cancel when you can find a new place. One reality the motel your ad is still going to charge you full price and I do nothing to help you get that money back!

I made a reservation via booking.Com as a surprise for my wife, I used my personal email account, not our joint account, and after I had completed the reservation I was told it would be better to download the app, and as soon as I did, they somehow linked it to my wife, and completely ruined the surprise! Needless to say I have removed the app and will not be using booking.com again!

No chance of a spontaneous surprise!

I am extremely disappointed and angry!

Reference#*******357
I NEVER STAYED HERE AND BOOKING.COM STOLE MY MONEY! I SHOWED UP AT THE HOTEL TO FIND OUT THAT BOOKING.COM SYSTEM WAS DOWN AND HOTEL REFUSED TO PROVIDE ME THE ROOM. I CANCELLED THE RESERVATION AND WENT TO ANOTHER HOTEL BUT THEY STILL CHARGED ME. BOOKING.COM IS BLAMING THE HOTEL SAYING THEY ARE NOT REPLYING TO THEIR EMAILS OR CALLS, HOTEL IS SAYING THAT THEY DIDNT CHARGE MY CARD. BUT CARD WAS CHARGED AND BOTH COMPANIES EMBARASSED THEMELVES FOR $160. SHAME AND THIEVERY.

The worst experience renting a car in Europe! I followed voucher instructions, went to pick-up location and called the agency number. After almost an hour of waiting and calling with no answer, I contacted the US Booking.com Customer Service which was helpless. I had no choice, rented the car through another agency and requested the refund.
After two months and several emails and calls, Booking come refunded only 25% of my payment!
For a service that was NEVER provided! Well, never again Booking.com!

Every time I put in my credit card information to buy a flight it says reservation failed. And then the customer service tells me to buy again. I tried 6 times with different devIces and different listings but failed.

We booked the Hotel Molino Bajo at Monreal de Campo for an overnight visit.
Literally full of flies, the reception area, the dining room, the staircase and our room with no attempt to resolve the problem.
The place looked overall grubby in need of a good clean. Our room smelt, of what we weren't sure but certainly not pleasant.

Probably the last time to be stched up by their web site. Do not book this hotel!

On settling the bill dinner they could not add up the amounts for food totals. I had rot do it for them to avoid being overcharged

A la carte breakfast, what a joke! Now someone really is having a laugh. A piece of dried up toast, plastic sandwich cheese and ham and old shoe leather ham, that was it.

Basically awful, do not be tempted by other reviews that from our experience can only be called inacurate

I booked a dream Italian vacation and one of the reservations I booked required an international wire transfer for the deposit. My dates changed and I had to cancel the reservation. I have been attempting for almost 3 months, no less than 15 phone call to get my $1500 deposit back, They have used every excuse to not refund. I called booking.com prior to making the deposit to make certain they would stand behind the booking. If yo use them absolutely only pay with credit card they will not assist you if you need help.

Hotel we stayed at was dirty.
Cancelled the reservation that night through booking.com and listed that reason. The hotel had no vacancy.
Called to follow up on a refund and booking.com is useless.
The hotel said we said there two nights ( we have proof we did not) and since they use central European time we officially cancelled the next day.
TERRIBLE customer service. She DID not listen to the situation and instead kept saying " the procedure is" and would not let me talk to a supervisor who may be able to remedy the unique circumstances.
Will never use them again.

I had confirmed booking via booking. Com but once I arrived at the Hotel, I was told that the hotel was overbooked. It was 10pm and I had to find another hotel in that hour. I contacted to customer service and i was told that they will cover the price difference.
The new Hotel was very far from the place I was commuting, so i stayed there only 2 days and other 2 days the initial Hotel (they were available after 2 days).
After the trip, i requested to cover difference to booking. Com but they told me since i stayed 2 different hotels they will not cover the difference.
They do not have integrity and can not be trusted.
I was lucky i found the another hotel in that time within 1 hour, otherwise I had to say in the streets.

Booked hotel in Gainesville ga ck in went to room room not fit to sleep in checked out immediately called credit card company to stop payment for 3 days said they would booking would not cancel payment I'm out over $300. Dollars and nothing I can do. Hope you enjoy your free money. Da vets need their money thanks for nothing
Jim cain

Booking.com doesn't support its customers. They are a third party that collects money for properties that are false advertising. Do not trust this site and pictures.

All the way to Georgia. Booked a nice hotel. 2 rooms 5 people. Arrive at the hotel. No room available. The owner of the hotel knew nothing about it. Also they gave us the wrong location. Really really bad. We called them a lot with no result

I'm using booking.com for past 10 years (genius level 3). The other day I have recommended it to my friend. He searched for a hotel without being even registered. Then I searched for the same hotel on the same date. The result: my hotel with Genius 3! 124 €, same hotel for my not registered friend 79€. Then I tried some platforms that do searching through many pages like Booking.com and even there I get better prices from booking.com then on my own profile. They take advantage of your trust and loyalty to sell you the same hotels at a higher price To cover the price difference for acquiring new customers. Goodbye Booking.com, never ever again.

Deserve zero star, let's be honest.

Planning to visit BC during August of 2022, but got scammed for over 1000 dollars. Selected CAD as payment but charged me in USD. Therefore I called to ask for refund but they refuse to give it saying that it's my fault for not selecting CAD as the payment which I totally did when checking out. Terrible customer service that is rude and not helpful at all, literally ignore customers' inquiry and yell at the customers with kids screaming and crying at the background. Their customer service also is extremely hard to contact, keep you waiting on phone for half hour and the kick you from place to place, but never solve your problem.

Never going to book with them anymore and good luck if you still thinking about booking with them.

Worst company to use in making hotel reservations and refunds till waiting on one refund that they double charged 6 months ago and keep getting some response 7 to 15 days, and a month ago used booking.com they took the money we didn't stay at the hotel because it was nasty, gross, water damage, paint peeling off ceiling and walls smelled like mold and mildew, one pillow on a king size bed, called booking.com to let them know we wanted our money refunded, 7 to 15 days they don't put notes in the file so it's just a run around each rep after days of not hearing from booking.com tells us 7 to 15 days. WE ARE NEVER USING BOOKING.COM AGAIN!

Don't ever book with Booking- you will pay a third party for non-existing services. Once anything goes wrong with your booking- no customer service. They outsource all customer service to Cambodia where these poor people have no knowledge or resources to help you.