Booking.comReviews 4,267

Booking took money from my credit card and made a reservation at a hotel under MY name, using MY credit card. It's been 3 month that I try to call them to solve the problem and get my 300$ back on a reservation I DID NOT MAKE, and for their defense, they said that the Hotel told them I was there for that reservation, which WAS NOT true. I called the hotel and they said that they never had any contact with Booking concerning that reservation. Booking was just giving me false information to get rid of my case as fast as possible. THEIR CUSTOMER SERVICE IS NOT PROFESSIONNAL AT ALL. DO NOT BOOK WITH THEM if you don't want to risk your money to get stolen.

Will NEVER use again. Took my money. No info re the driver and how to contact ( who didn't show up.) We we're left stranded in Bali airport with our autistic daughter. Unable to get hold of them or find a number to discuss and arrange a refund

Despite a Category 4 hurricane headed our way and a declared State of Emergency for the state of Florida, refused to rebook my hotel reservation! Continued to say it was a 'third party booking' so there was nothing they could do! I didn't even need a refund, just a credit so I could rebook when it was safer to travel.
Disgraceful lack of compassion and understanding. As a long time customer, I am very disappointed.

They are a scam don't take anything from them they will not going to refund or return your money if if you made any kind of reservation with them by mistake or intentionally their phone service is very bad poor reception you're not able to hear anything if you made a call to them second very bad customer service this is my first and last time dealing with #Booking.com

Rented a car through them. When we arrived the rental agency said they had no reservation for us. Booking claimed we were in the wrong. We lost $500. DO NOT USE BOOKING!

Room double booked, booking.com lying through their teeth. Promised me a refund now trying every trick in the book to avoid the refund. Horrible company who do not care about their customers.
Avoid at all cost

They steal your money, wasn't even able to go into my hotel and they will not care or give you your money back. Do not recommend

I tried to modify a reservation at City Suites in Chicago. The hotel says I have to call booking.com but their phone number is unpublished. Logging in doesn't help because their help center only gives canned advice and no number. In one piece of advice, though, they said to contact the hotel.
My advice to you. Use booking.com to locate a hotel and then call the hotel directly to make the booking.

Do not buy airline tickets on Booking.com. Use direct sales w/ carrier imho. If you need to change flights or dates—essentially can lose all yr money & even double cost of original ticket! No returns or wallet option at least w/ Condor via Booking.com & dates difficult to change thereupon! Bookings. NAH!

I used booking.com to book a supposed hotel for my son in London England. They took my money upfront for 4 nights! When my son arrived at the hotel it wasn't a hotel it was false advertising on booking.com's website. It was basically a terraced house with rooms he was put in a basement where there were no sheets on the bed mould in the bathroom dirt everywhere no curtains etc. He immediately left the hotel and we called booking.com and the hotel immediately. The hotel tried saying that they could upgrade him even though they only had one room the night before.Booking.com had me on a wild goose chase for for five days telling me that they were going to try and get the money back from the hotel my son went back and return the key as is in his haste of leaving he forgot to leave it. The hotel itself said that once the key was returned he would get his money back of course they were no longer able to be contacted and booking.com just kept stringing us along for five days telling us that they would try to get some money back from them. In the end they refused to give payment back because they said the hotel wouldn't cooperate and neither did they. I would never use them again each time you call there you get a different customer service rep who just strings you along with information handling you saying things like oh we can see how fresh frustrated you must pay etc. In the end I lost over $800 Canadian which I'll never see again and my son ended up staying somewhere else so we paid double for the 4 day stay. Booking.com are thieves working alongside disgusting hotels that advertise accommodations that don't exist! Never use them!

Rented a place under the impression that was renting a decent Hotel room, based on false advertisement allowed by Booking.com.
Cancelled the reservation the moment I arrived at the address provided and there wasn't any sign indicating that was the right place nor anybody greeting me and my wife. Felt very unsafe in the area.
Tried to get at least a partial refund and booking.com is useless.
TERRIBLE customer service.
Will avoid use them again.

The hotel gave us a refund of 22.02 on check out state, since we booked thru booking. Com they have to credit our credit card, the hotel verified that we were due the refund but booking.com won't do it unless I prove we haven't received it. I tried 3 times to settle this. I am done with those company. I filed complaint with BBB.

Booking.com rented me a room that has and still is under investigation by great Yarmouth environment services after numerous complaints and booking.com couldn't really give a f+&k, then again the council still let's the fjaerland hotel rent rooms via booking. Com so it's a compete disgusting farce

My wife and I spent a week in NYC in April 2022, booking the hotel through Booking.com. The hotel had some problems with cleanliness, TV service, inattentive front desk, and their breakfast room was closed for COVID, but they charged me for it anyway. After multiple calls and emails, the hotel management and I agreed that they would refund me $96 for overcharges. Here's the catch, though. Because I had reserved through Booking.com, the hotel insisted they could not send me the refund. I had to work through Booking.com. DISASTER! This company has the worst customer service I have ever encountered. I'm astounded they're still in business. I spent four months, 13 emails, phone calls and screen shots; I spoke with customer reps in the Philippines who barely spoke English and were completely unable to help me at all. Nothing but the party line! "I understand you must be frustrated..." They even insisted they had already sent the refund to my bank, though that was a lie. Even with my routing and account # they could not document sending it. After four months of constant effort, I gave up. Avoid using Booking.com! You may get lucky, but more likely, you'll get burned!

Well. It's all been said. Lieing... stealing... negligence... abuse.
I'm not gonna share my story any more.
They upset me beyond what I can share.
I won't let them have another inch of my head space.
Basically... it wasn't good. Not a bit.
I've read almost every review on these pages about the abuse Booking.com reigned on us and... yep.
It's all there. I cannot add much to the sickening indictment it paints. How shameful!
I have to laugh. It's a bad movie.
Yes. It oughta be illegal.

I made a reservation of 500 $, paid on 2 august 1 week before my arrival, the reservation got canceled duo to some système errir or whatever as the host said she never cancelled it either, i contact them over 10 times by calls and mails they keept telling " sorry" we cant refund you and none cared to answer my mails..