Booking.comReviews 4,267

Never book flights with Booking.com.
I booked 3 tickets for December.
The airline canceled the flight and according to airline terms the tickets become fully refundable.
Booking.com kept giving me the round round for days and after 10 days sent me to speak directly to the airline.
The airline processed the cancelation and issued a refund to Booking.com because they were charging me and paying the airline, therefore airline cant send the money directly to me.
BE VERY CAREFUL!
Now booking.com is holding $1600 which is my money but still not giving me the refund for the ticket despite the fact that the reservation was canceled and that they are in possession of the money.
I will keep looking for ways to fight them but please DO NOT BOOK FLIGHTS WITH BOOKING.COM...
You are booking with a company in India.

@bookingcom
WORST - Airline changed time on ticket from http://Booking.com - They took 1.5 hours and transferred me across 7 agents due to their incompetence and still cannot resolve for 48 hours - http://Booking.com is very incompetent and will waste your time!

I bought a flight through Booking.com, and bought flight cancellation INSURANCE. I had to cancel my flight. I was on the phone for FOUR HOURS with Booking.com trying to get my money back. They REFUSED to help me. They said I bought insurance through a 3rd party, so too bad. But I bought the flight cancellation insurance through Booking.com! They ruined my entire day. Please, only book flights and hotels directly with the airlines and hotels so you don't have to go through this kind of hell like me.

DO NOT USE BOOKING.COM. I have an upcoming international flight to Dublin and the return flight was cancelled by the airline. Booking.com did offer an alternative and told me I would hear back in 7-10 business days. After 3 weeks- 21 days of no response and calling their customer service every day, no resolution was made. I told them that I needed the alternative flight approved or a refund asap because I could not be stuck in another country. I asked them to escalate... well it's 5 days out from my trip and over a month since they cancelled my flight and "submitted an alternative flight change" I still haven't heard back on the approval and then I just got an email saying my flight was cancelled and they offered another alternative flight. The fact they wont' immediately approve it and I still have to wait for approval when my flight is less than 5 days away is not acceptable. I have placed countless calls and no resolution. It's disgusting they can treat others like this! I would leave zero stars if I could. This needs resolved.

Booking will scam users by presenting options to upgrade the Genius level in return of a number of bookings and stays. Booking will always reduce the number of booking no matter what to try to have the users book more. Practically no customer service or method to dispute their scam.

I had two hotels booked through BDC cancel in the space of 24hrs. No help from customer service despite being a level 3 loyalty customer. Booked a third, got the confirmation through, expensive taxi to hotel, it was shut down!

No help from BDC. Running low on battery, wifi and day light in Costa Rica, we managed to get hold of someone on Airbnb and secured an expensive apartment. BDC said they would cover the extra. Cut to three weeks of hellish, at times comical customer service, who outright lied to me, misled me, made me jump through hoops to attain invoices from not only Airbnb but the hosts themselves. They then wanted bank statements, the same invoices sent again. At times they had no idea who I was, they responded in different languages, and I never spoke to them same person twice. Over 20 agents at current count and I still haven't received any refund. I will never use them again and advise anyone contemplating using BDC to factor in that if there is ever an issue, you will receive no help and eventually be out of pocket because of their awful systems.

I rented a condo, pics are not the condo I rented. They say we take pics of all of the properties... and apparently only show the nicest looking ones. When u get the contract, it is not the same. Should be a national lawsuit.

We booked a house on booking.com and confirmed prior to our date of arrival. We were told we would receive the door code and pay upon arrival. When we missed the call and called back 3 hours later on the day of our arrival we were told that our ressrvsrion was cancelled and that our hose was no longer available. This devastating news was unbelievable and our wedding event was about to start and all of our plans needed be immediately adjusted. When we called to file a formal complaint we were told that they had the right to cancel our reservation because they couldn't confirm our credit card right away. Please be aware of their policies and know they are a Company that provides no assurances of services. Find another company! And don't say I didn't tell ya!.

Booking.com lied to me and the hotel saying they would issue a refund of the nights refunded to them from the hotel. I have made multiple calls about this and no money has come back to my card yet but the hotel shows where they refunded the actual money to their virtual card. So use the hotel and shut these foreign thieves down! That is stealing! They are the worst I've ever dealt with! I would give zero stars if that was an option!

The place felt unsafe, elevator not working, stairwells creepy, people loitering, room could've been cleaner. When I tried to check out and politely told the person behind the desk (who happens to be the owner) that I didn't feel safe, he became mocking and condescending. After some effort, I found another hotel (much better!). Booking.com refused to give me a refund, taking no ownership for the booking. They called the owner and left it up to him- the very person who insulted me! - whether or not he was going to keep my money. Of course he did. There is something very wrong with this system. The hotel owner is not held accountable (He is rewarded!) and Booking.com accepts no accountability.

I have typically have not had any issues with booking.com and have been using them for years. But there has been now been two times that the customer service has been the worse I have ever had. One other time and now this time. I had asked for customer service for assistance on a flight issue I had where I had to cancel one of the people on my booking. When I went to call them they said another department will be calling me to sort this issue out. Due to my issue they said that a voucher will be sufficient enough and that was all I was asking for. I wasn't asking for a refund. But when the so called customer service called it was from an international number. I answered it at first because I wasn't aware of the number, but then they identified themselves as GotoGate and working with Booking.com on my issue. First of all the lady on the other line was not understanding of my situation at all, she didn't even want to hear what the reason was for cancellation, began reading me policy and procedures but was very cold, wasnt listening and even didn't let me speak. She said an email will go out on what was needed but when she sent the email it just said to send the document that was spoken of on the phone when I asked her to send an email on what was needed. Then a second email came in and still not clear. I called customer service again and again they wouldn't let me speak to the department I needed to speak to. They said they would call me. I told him that I hope it is not an international number again because they charged me international fees last time for the call. It wasn't bad enough that my issue wasn't getting handled but this and to find out that they canceled the other flight without speaking to me. 4 days later still no call or email or follow up call/email. Called again asked to speak to a supervisor they said they put in a request for the supervisor to call back. Again 2 days later no call or email. I am so upset and this is the worse I have ever had with any customer service. I am deleting the app and I am not using their services again. I hope if anyone reading this be careful in purchasing with booking.com because if you have an issue good luck getting anything g resolved

They charged me 48 Euros though while reservating it showed only 28 Euros. They didn't try to resolve the issue and just ignored my screenshots claiming it didn't contain a date (their system doesn't allow to take screenshots with dates - I guess it's with intentions to do scams like those).
I used to use them every other day as I'm a world traveler.
No More. Don't work with scammers and cheaters.

Shocking customer service. I booked an internal flight in Chile with Booking.com and the airline moved the flight back by an hour, which was not convenient for me. The airline offered me a full refund but this had to be claimed through the travel agent. So I contacted Booking.com. They would not give me a refund since their agreement with the airline was to provide no refunds (despite the airline changing the flight!). The CS agent said I had to contact the airline and ask for a written letter confirming they were happy to refund me. Well, if you have ever tried to contact LATAM airlines, a small latin-american, spanish speaking carrier and try to get them to write a letter in English - it was a joke. I was not able to get a letter and Booking.com refused to refund me. As such I am out of pocket and have no other options that to buy another ticket.

I couldn't leave this open ended and not tell people why your giving booking.com a commission for NOTHING.
This summer, I booked a hotel in Greece through them. I realized before leaving I made a mistake with the hotel reservation as the names were so similar in different parts of town. I booked without cancellation so I called the hotel directly. They understood and said they would credit me, how nice was that. They told me to call booking.com and they will okay it. I spoke to one agent and she said she would verify with the hotel and call me back. She never did. The week after I spoke to another agent and she said, she would cancel the reservation and then call the hotel and get back to me. She did cancel the hotel but didn't get back to me. WHAT SERVICE, there is none.
Why use booking.com? They don't do what they say and don't follow up with their clients. I never received my credit.
I also called the new hotel, in Greece and received the same price as booking.com
SO tell me why use their service? Maybe with this post I will get a response!

I was fooled by booking.com assertion that credit card was used "only to hold the reservation but would not be charged." It would only be charged upon arrival at the hotel. When I wanted to cancel the reservation, THEN the word "non-refundable " appeared. Totally deceptive practice meeting definition of word "scam."

Special thanks goes to HAJAR, Who guided us through out. He also explained in a very good way, why they could not take any more new bookings, when we wanted to book when we return back from Reading.