Booking.comReviews 4,267

I booked a weekend from Booking.com, I canceled my hotel 5 days before the cutoff date to do so, and recevied a cancelation email from booking, with a 0 balaance. Of course I was charged for the weekend anyway? I have called booking 4 times now, and the hotel 4 times now, the hotel sent me a 0 charge bill saying thye never charged my card. And I believe them, but booking refuses to give me a refund even with proff I was charged, and the hotel varifing I never stayed there? And this s the second time this has happened, it took months to get my first refund. USE ANYBODY ELSE BUT BOOKING. I also heard from others this happens a lot.

Can't believe the accomodation that I booked on booking.com was occupied by others when I arrived. I made full payment but at the end, I spend another 5 hours to find another place to live and made extra payment myself. Booking.com didn't help at all and even hang up my complaints phone call twice. Don't trust them!Never!

Booked a car to take us from Gudauri to Tblisi, is already 45 minutes late! Cant get hold of them at

booking.com
Tripadvisor

Given the unpleasant and shocking experiences at Cordis, I wouldn't recommend it to anyone at all. We made our booking in June under my husband's name, followed by my name. When I checked in, they first said they couldn't find our booking. Then, after a long wait, they found the booking under my husband's name only but with someone else's address and phone number under the booking. That was a total breach of privacy as they showed us everything about another person. What's more shocking is they asked me to proof who I am and my relationship with my husband even after I showed them the confirmation email with the hotel voucher and reference number that matched the booking.

But that's not all, they then said they couldn't see in their system that we've paid for the room and asked us to show proof of the payment which we paid more than five months ago. It was pretty obvious their reservation system and front desk system do not connect. The front desk staff made me pay again and said they'll refund if they find proof of payment. As I was very tired after a long flight, I just wanted to get some rest, so I had no choice but to pay again. I got the key and went to my room. I couldn't believe my eyes when I opened the door, they checked me into a room that a family was already staying in, it was so embarrassing! What a breach of security and privacy that is!

I've stayed in many five star hotels around the world and this is definitely one of the worst experiences I have ever had. The quality of service is way below expectation and nothing near your mission statement to provide guests with an immersive and local experience.

When we returned to our room tonight, our room was not even cleaned. Honestly, what 5-star hotel is this? It's certainly not the quality of service I would expect from any 5-star hotel. I wouldn't recommend anyone to a hotel like this.

I rated it 1because I couldn't rate a zero!They falsely advertise cancellations and you have no recourse! Horrible and rude customer service!

My itinerary was canceled by booking based on a single connecting flight. I was never informed of the cancelation. When I went to check in I could not. I got in the phone with booking where I was told to contact the airlines. The airlines all 3 stated no cancelation are taking place that booking needs to fix something on there end. Call booking again, they continuously tell me they can't do anything and hung up on me several times. Every point of contact they told me something different from a refund in 24 hours to a refund 5 to 7 days. Or the airline declined a rebooking. The airlines told me that all they needed was the commendation from booking. Terrible experience, horrible customer service, and now I'm missing a wedding I'm to be in.

I booked a room through booking.com they took their $116 immediately I get to the hotel to find out they didn't even book my room I had to call them just for them to tell me the system was down call back in a hour a hour later I called back to get my money back just to be told they have no information of mine in their system no name no phone number not even a confirmation number but y'all took my money like how those that work you take someone's money and not book the room or let alone has the information in the system to fix the issue

They promised a full refund when I booked and payed for a room I did not end up staying in because the room smelled like urine and I had my 2 yr old daugther. They said they could offer 10% and no more! This should be considered stealing. Never using booking.com again

This website is like they present you a package in a good price, and after you place the order you will see they have charged you more than what you have ever considered. Before placing my order I also called them but they gave me wrong info. From now booking.com is a no no for me.

I just booked my hotel room in vadodra and when i enter my mobile number one message arrived on my messege box it contains one link.when i clicked on that link direct page open of booking.com.it shows all hotel in cheap prices.when we book the hotel as per our need.it takes to next process. Next process is veryfing email id.when we enter our email id.one email send by them with another link.we just clicked on the link and our emailed is being confirmed.ater that third process of payment is started.when we enter card payment it asked our card details.as soon as we enter our card detail,expiry date of that card,our name on that card,and CVV that fraud website shows our booking was confirmed. But it was trapped and we entered our card details.thank god we are safely blocked our card immediately.and we are safe now.
I just want to share my experience to save money for others also.

Booking.com are a disgrace, they took money off me for a fully booked hotel,then after there mistake they said they would return it 7 to 12 days later.14 days later the fraudsters still havent returned it. Ive been told they do this to make intrest on peoples money. Avoid them if you don't want to be scammed

They offer $#*!y hotels that attempt against our personal security, we were scared to stay there, besides the pictures in their site were by far no the reality we encountered! All dirt, bugs, humidity all over the room, people yelling on the corridors, not even mention the elevators! When we asked for a refund because it was obvious that for our own safety, we were not staying there, they refused to give our money back. They should check before offering hotels that could harm people. It's their responsibility. Never ever after that incident we'll be booking with Booking. Never again! They are scammers!

I used them for a booking which I canceled via free cancellation and a $150 charge showed up on my statement with the vendor name booking.com hotel and they were inflexible/unwilling to refund it. They were unable to tell me where the charge came from after investigating and would not refund. I'm not sure how that's legitimate and they are borderline a scam company now. I would not use them as a third party.

I can't say enough great things about this app. Clear and concise information, great customer service, and very understanding of unique circumstances. In my opinion, everybody should be using booking.com to book their hotel reservations.

Do no use this site, or really any other travel agency. Nowadays you can get the exact same rates directly through the airlines. These companies will absolutely not help you in any way shape or form. I've had them make changes to my itinerary without my consent, and without influence from the airline, and I've never been able to make changes or cancellations even when I paid for the right to do so. In this most recent case I even spoke with the airline and they wanted to help me but I was at the mercy of booking.com. DO NO USE THIS COMPANY, or any other online travel agency for that matter.

Second bad and very disappointing experience. My international flight was delayed by 16 hours. I contacted bookings.com immediately to ask not to charge me for the first night as I will not make it snd explained the reason. Bookings.com directed me to contact the property direct. After several international calls and waiting for automated messages, the receptionist at the property said it's up to bookings.comm to cancel. All this just to get an email from bookings.com yo say they can't waive the charges for the cancelation and will charge a full rate.
In this financially difficult time, bookings. Com are not interested at all yo assist their customers.
DONT USE TGEM BECAUSE IF THINGS GO WRONG THEY NEVER HELP

Their scores/reviews of the hotel are scam. A supposedly excellent hotel was very dirty, and they removed photos from my review of the hotel on their platform

On NOV 2.2022 I booked a "FLIGHT" from Allentown PA to Pittsburgh through booking.com. See video below. This is the flight i chose. I then proceeded to choose a seat, which i pad extra for, on both "FLIGHTS". I use Oxygen and realized when i got my confirmation email that I forgot or missed the page that asked for any special needs. So I called American Airlines to make sure my oxygen devise was approved for their aircrafts. This is when i was told the first leg of my trip was by BUS! I said,:there must be some misunderstanding, i booked a flight. The man was very sweet and he even personally looked onto booking.com to confirm there is NO MENTION OF LAND TRAVEL OR BUS! Now please look at the photos below, and video to see that NOWHERE does it say LAND or BUS. I made NUMEROUS call to customer service. ALL CALLS go to INDIA, where 1. The translation issue is unbelievable. 2. The calls get gut off, 3. All they do is read your reservation back to you, and say the Airline must have changed it, or deny it is by bus. This went on for nearly 6 weeks, after I did indeed finally confirm that I was traveling by BUS, my biggest concern was how was I physically getting to the plane in Philadelphia from that BUS, That ended up with an email stating "we at booking.com understand you would like to cancel your reservation." OMG. I finally gave up after dozens of calls Enid emails,(as you can see) that never answered my question of 1. HOW can you advertise-SELL- and confirm a bus trip as Flight number 6351 by American Airlines? The gentleman at American Airlines was so upset, that he said he was going to tell his higher ups about this. AA was kind enough to explain that the bus drives onto the tarmac, you then walk to the building, up the stairs, go to your gate and then board your plane. When i explained I wasn't able, a wheel chair was assigned to me to meet me at the bus. On my last call to booking. Com I was told i must have picked the option of BUS instead of PLANE….There was no option! Use them at your own risk!