Booking.comReviews 4,267

My words are few. I say book with them and you book away your life. They only take your money. My experience is a lot to type fellas

Our host cancelled our booking after arriving to the booked apartment because they wanted more money than agreed on booking confirmation. Booking.com apologized and offered more expensive place to stay which was too high for our budget. Booking.com promised to pay back the difference once we had paid the full price first. We paid the full price but then booking.com refused to pay back as agreed because the new host gave us "wrong invoice". We spent months to get right invoices but booking.com was never satisfied with them. We asked them to get the right one from the host and they promised to get back to us once they have contacted the host. But then they deleted our conversations from their app and they ghosted us. We have all the screenshots (we took them because the conversation started to sound fishy) and now they keep promising how they will get back to us in 24hours but it's been months now. I will never trust booking.com again.

I recently traveled for work to Anniston.com and booked a hotel thru Bookings.com. I did NOT get the service because when I arrived at the hotel, i was not allowed to stay even though the booking was paid in full. My credit card gave me 432 refund and now they are telling me due to Bookings.com no refund policy I can't get a return on money for services I did not receive. I'm taking this up with the Attorney Generals office in our state to see if I can get a refund. I arrived there and was refused service because I had a registered service dog (weighing 5 pounds) with me and this hotel was listed as "pet friendly." Then the folks there were rude. Don't go to McCellan Inn and sure as hell don't book thru Bookings.com! You may quote me - Jean M. Sanderson

The property listed on the site looked pleasant, clean, and with a nice balcony. However, upon checking in to Toronto Furnished Living the horrors never stopped. The window looked directly to a brick wall in a dirty and dark alley way, the mattresses was soiled with a horrid mix of human juices and the smell in the room was unbearable from it. Over half the lights in the property were broken or burnt out, bugs and bug traps littered the property, mould was all over the dirty bathroom. Upon reaching out to booking.com, they offered a partial refund for the terrible experience as the property provided nothing. It took over 2 months, and call upon call to actually receive the refund itself. Every call was from some outsourced call centre that was terrible to deal with- just mindless people repeating your complaints and saying you are valuable, but then doing nothing.

Deepak moorjani
Rated 1 out of 5 stars
The Worst service I have ever seen
The Worst service I have ever seen. Careless and heartless service which is completely unprofessional.
They don't care for their customers.
I Had booked ALH Vacay Peaceful apartments in Oct for dubai and now 1 week before my travel I have just received a mail saying sorry we refunding you the money.

Now when I ask them give me some other place because of the exhibition, rates are high they reply ever 48 hours with a mail
And they offer me some bad property far away
It's better to book direct with hotels rather than booking.com

Regards
Deepak Moorjani
**************944

Date of experience: February 07,2023

I recently had a situation in which I booked an apartment through Booking.com. The apartment advertised a TV as an amenity. When we arrived, the TV was broken and the property manager took over 24 hours to replace the TV. When the property owner did replace the TV, they had the TV in the unopened box delivered and did not offer to set it up. My husband had to set up the new TV, discard the broken TV, and we had to store the trash for the remainder of our stay.

The property owner refused to provide any compensation for the inconvenience. I reached out to Booking.com who stated because the property owner refused to provide compensation, the case was resolved. On the phone with Booking.com customer service, they stated that owners can falsely advertise accommodations on their website. When a renter complains of amenities missing as advertised or having a poor rental experience, Booking.com will reach out to the accommodation for a resolution. If the accommodation declines to provide any compensation for any inconveniences, then Booking.com considers the case closed and resolved.

Therefore, there is no penalty for accommodations for falsely advertising or providing a poor experience through Booking.com and the renter is the one who is penalized by having a poor experience with no compensation.

Book any apartment rentals through Airbnb (great customer service) or any hotels through another third party.

I booked a stay through booking.com and had issues with the hotel and booking.com did absolutely nothing to help. I tried going through other avenues but everyone else kept saying that I needed to contact booking.com since that is who I booked through and they told me to contact the hotel that they were not able to help. I will never use that site again. Priceline and booking are affiliated so I won't be using priceline either.

Warning! Booking.com is charging its customers even though there was clearly a technical error in their app! Early on, Booking had fantastic customer service, but I now want to warn everyone that nowadays they don't care about their customers! I was going to book a hotel, got a message that it was not possible to book the hotel, so I booked another hotel. Imagine my surprise when the first hotel was booked anyway. When I contacted Booking.com customer service, they forced me to pay for BOTH hotel rooms, they referred to if any hotel canceled I could get the money back. The hotel didn't want to cancel, so I had to pay for TWO hotel rooms the same night. I even offered to stay in one of the hotels the next day but Booking still let me pay for both rooms. I stay about 150 nights a year in hotels, am a Level 3 member but it didn't matter! I emailed for two whole days, with Booking.com and the hotels, which took a lot of time from my trip.

I own an IT company. When we develop apps we always have error logs, where every error message is saved. According to Booking.com support they don't have that. If they had it could have been proven that there was an error message shown to me.

If you are in a hurry, or if you are up in Kiruna and Ice hotel, where hotels quickly is sold out, you clearly can't trust that the app that Booking.com is providing is showing correct information. You can definitely not trust Booking.com's customer care to correct anything if there was an error - even if you contact Booking.com directly after the error was presented.

For a long time ago Booking.com had great customer care, but sadly Booking.com nowadays have horrible customer care.

I want to warn other users about Booking.com and that their customer service nowadays does not care about their customers!

I used booking.com to book hotel for my family at Tobermory. The hotel allows us to cancel because of working construction. Booking.com never return me the money, despite of my many phone calls to customer service. Dont use it.

Booked an apartment with the right to change the check-in date. Unfortunately they could not reach the hotel, so they decided not to help us to change the check-in date or find another solution. This is important because we made a mistake with the booking date. This will cost me €730, it is even more crazy because I can see on their website that the apartment is still available on the date I requested to change it to.
Don't book with Booking.com their costumer service is worthless!

I booked a room and in their app it showed free cancellation and included breakfast, because I booked this place by mistake I canceled that in 5 minutes, but they changed my whole reservation, they said it was non refundable and the hotel charged me the whole amount after a month, also my reservation was for 2 adults it changed to 4 adults and 3 kids with no meal... I couldn't believe it... I called the several times they didn't do anything, I deleted my account specially removed my credit card information cause they are not trustable... I asked all my family and friends do the same, you can see what it's showing on app when you want to reserve

A company that is disrespectful to its customers. I have the right to $1,000 that they have from the airline, returned from a month and 10 days, and so far they have not paid them to me. This company will declare bankruptcy. I think that is why it did not pay the customers.I do not advise anyone to cooperate with this company that is not responsible for people's money nor for its respect for them

I booked a hotel. They charged me but did not send any confirmation email. I called and emailed and sent msgs. Nobody answers or helps. They stole my money easily

I book with Booking.com and the hotel super 7 Churchland would not allow me to check in and they took my money. BOOKING couldn't even contact them because that sorry hotel wouldn't even respond to their emails. Booking allowed that hotel to take my money and they did nothing. They keep saying we are sorry this happened and it's unacceptable but they did not help at all. Do not deal with Booking because it's a weak organization that can't even contact Management at Hotels and get a refund back.i am so disappointed. I warned you guys, Please beware!

I purchased an airline ticket and accidentally entered the wrong airport code. Even though I purchased a flexible ticket they would not change the destination to the correct one. I was off by one letter but over a thousand miles. Never again.

I cancelled a room in December 2022. After many emails, calls promises I am still waiting for my refund

You have no chance to get your money back if anything goes wrong. These folks should be in jail or strung up by their feet. If you are dumb enough to book anything through them, you have to make sure you can stand to lose the money if anything goes wrong.

My partner booked the wrong flight date. Human error. She realised 5 minutes later and phoned Booking.com. A full refund is supposed to be due if you phone within 24 hours, even if the tickets are non-refundable. However, Booking.com did not honour that and are instead shafting my partner for the full amount. She is a long-term customer of Booking.com, but we will both not now be using them again.