Booking.comReviews 4,267

Booking.com are in with the hotels. Hotels will double charge your card.
Hotels will bot return your calls nor emails. You will fight for your life to get your $ back.
They want to frustrate you, to go away and let it be.
Booking.com allows Hotels to do this double charge and will not help you in dispute.
I will never use bookung.com nor any other sight to book a hotel.

I had to delete my Booking.com account because the last two times I used the site my credit card numbers were stolen. I had used the site about eight times over the years and did not make the connection the first time the card numbers were stolen right after I booked a hotel. A year later the credit card numbers were stolen minutes after I used the site to book a hotel. Then the Amazon charges started coming, and coming, and coming. Someone also booked a $3000 Disney trip. It was chaos both times. Do not use this site.

So I'm watching MSNBC on a Wednesday night when Bookings.com comes on with an advertisement making their last statement of "and we have free cancellations too". The owner of this company operates out of the Netherlands so don't believe what you hear cause it's fake news. If you gotta have a third party make reservations for you please find another one!

Y'all, try to always book directly with the hotel when you travel. I know this, yet I booked a one-night stay in Miami the night before our cruise through Booking.com and I am STILL waiting for them to process a refund. We paid in full in early SEPTEMBER, and on December 22–less than 48 hours before our departure—they summarily canceled our booking. I had to scramble to find last minute accommodations, and here it is MID-FEBRUARY and I am still awaiting a refund.

Avoid this sham of a company at all costs. They're scammers and shysters. Always cut out the middle man and go straight to the hotel. If it seems too good to be true: it probably is. Save yourself the aggravation of having to spend FIVE+ MONTHS waiting for a refund of hundreds of dollars while these a—holes jerk you around.

Pathetic. Zero stars; do not recommend.

I booked a room at the Marina Inn in San Juan del Cabo MX. Booking represented the hotel as beachfront. It is not. It is in a Marina, and what they refer to as a beach is a retaining wall of boulders around the Marina. It is a mile from anything that could credibly be called a beach that people can use.
I stayed one night, letting the manager know I would check out in the morning. He assured me that the cost of the remaining four nights would be refunded per the "partial refund" policy listed on the booking.com website for this hotel. It states that even if I just don't show up, I will be charged for only the first day of my stay.
The company now refuses to follow their stated policy and refund the unused days of my stay.
I called Booking customer support. They can't give me any information and have no authority to address my concerns. Instead they forward my information to someone who dismisses my concerns via email and leaves no contact information so that I can discuss my concerns with a competent rep with the authority to address my issue.
There are many travel companies online. Pick one that will support you even after they have collected your money.

I was looking at a property in Amsterdam. Princess Hostel Leidse Square on Saturday and the site booked the reservation without my clicking on agreement to book it. I was looking at the refundable room offerings as I always book refundable rooms. Always. I did not even get to the screen where the credit cards are listed to choose which one to use and all of a sudden the site booked it as nonrefundable! Even though I called immediately, wrote to hotel immediately and cancelled immediately the hostel will not refund my money and booking will not help.
I no longer trust booking...booking sent my credit card info to a third party without my agreement and now will not refund the money and the Princess hostel is completely unreasonable given that it was immediately cancelled and they have already rebooked the room. I have disputed with my credit card company since this was done without my knowledge or agreement.I tried to add images but your small size requirements make it impossible. I can forward emails if that is helpful

DAbsolutely the worst customer service ever. All in other countries, can't get a supervisor, wont refund money after hotel did. Keeps taxes paid. Hangs up on you 4x. Never ever again! Lied on the hotel and then the hotel had to refund me. Terrible!

I made a reservation through Booking.com and then realized it was not going to meet my needs, so I cancelled. Later I went through the hotel membership and made a reservation with the correct number of people, price, and check-in, check-out times. The day before leaving on the trip, I got two different emails from Booking.com, telling me about my reservations. I called the hotel directly and was told that I have three reservations--the one that I made and two that Booking.com made. Luckily the person at the hotel was able to straighten it all out. I will never use Booking.com again.

I booked a car through booking via booking.com. When I went there the lady at the front desk told me that I had to pay 800€ for the insurance. I was happy with that but when I gave her my credit card she said that they don't accept it. I had 3 credit cards with me and she didn't accept any of them. She then asked me to pay with my debit card or with cash. After a quick research that I did online the car rental had 2/5 star reviews with people claiming that they lost their money. I told her that I can't afford to pay all that money with my debit card and I would like to cancel the booking. She said that she will cancel the booking the same night on her end and I will get my refund. In my surprise the booking is completed and I haven't got my money back. I opened a claim with booking and just had a phone call with one of their agents. Although I never rented the car he told me that they will split my money between booking and the rental company and can only give me a refund for the insurance. Well played by a multibillion company to keep my money even though I didn't use the car

I I wanted to rent a car in Fort Lauderdale California bookings.com assured me that clubs in Fort Lauderdale was credible. It ended up being a lot more than was advertised. Do not use clubs car rental agency or bookings.com both of them are not credible.

We booked Bhavya Hotel Residency at Airport. One Room 4 bed@ 1176 and Second 2 *******@1006 and also confirm over telephone with Hotel Owner but upon going they alot us 2 room of 2 bed and ask rent 2997 which was cheats. We told him about to act as original booking but not cooperation and told do complaint to police and booking agency.

We have compulsory to stay for onwards programme and pay 2997 for 2 bed room.

Anticipate do needful else we have to go consumer court

Darshan Vyas

I have 3 times experience of non payment of my cancelled tickets. No one response and their customer care is in a different country. They have auto replays and real cheaters. Please do not book tickets here and invite troubles.

I stayed at a scam air b&b due to the 9.2 rating by booking.com and it was horrible. Upon contacting Booking.com with my complaint. I was told that buyer beware was applicable. Crap site with fake reviews.

Had to fligh to Greece for emergency, my father was dying so we booked a ticket with booking.com that was saying was edihad but only the plane was edihad and airline was Oman.air.
When I was trying to return home to Sydney from Greece I was told at airport my ticket was cancelled and nothing, my family from Australia and me we made so many phone calls to booking.com and Oman air to put on a flight with no luck, so had to purchase another Ticket with emirates for $5300 to return home, been back home for 6 months and trying to get refund for the ticket that was cancelled, Oman air blames booking.com, and of course booking.com blames Oman air
But I did purchase the ticket from booking.com and they are very good to take your money but no refunds
I will never use them again to me is like they took money out of my pocket and they never helped me

They take the money, cancelled and stay one week with it without returning it immediately.
They know you would take the same time to recover it from the bank, but I recommend you to report it to your bank so they won't keep doing it.

What a waste of money! I could have gotten that jail cell off a room for $100 less/ night. The pictures were misleading. The description was misleading. We would have had a better time if we had stayed home. Booking.com robbed us!

We were given a tiny cell with no view, just a walk way of random people looking into our window.
I'm not sure why this always happens to us. I imagine having a fancy drink on a roof top and I get a glass of sink water and a jail cell.

The support team, especially the managers refuse to do anything or help support their customers even when the hotels they have listed are scams.

Booked and stayed in hotels with booking.com for 9 nights in January. Never gave me the credit and there's no way to talk to anybody. I just got back from a trip that I booked with Airbnb. I would have booked with booking.com, but I wouldn't have gotten the discounts I earned. The Airbnb experience was good, and I will use Airbnb in the future.

I cannot believe that I have not referred to the reviews before using booking.com. They have epically failed to accommodate me as a customer. The third-party failed to deliver the product guaranteed and booking.com is extremely difficult to get a hold of, extremely difficult to get a response from, long delays, and complete failure in customer service. I highly suggest to never ever even consider using booking.com