Booking.comReviews 4,267

Over charged me almost 100.00 and they won't do anything about it. Booking.com sucks $#*!. Won't ever use again and don't recommend to anyone.

It's such a bummer there's no zero star reviews...

Booking.com is the worst. I booked a flight with the wrong dates and immediately tried to cancel -- very common mistake which is why every airline in the world has a 24 hour cancellation policy. I called them to cancel and they said it would take 24 hours to cancel the flight. I said they must do it immediately because of the airlines policy. The said not to worry... well after 2 months of fighting with them. I was not refunded and had a ticket for a flight I couldn't take. Don't trust them. They suck. NEVER use Booking.com

I booked flights with booking.com. I checked the price before I clicked the paid button. Whilst they took my money, booking. Com said the price is higher. I thought oh OK so I will look for better flights but booking.com has already taken the original price of the flights. However I never received any tickets. I have called for a refund. I can only pray that they do the right thing and give me back my money.

This company is not a ABTA member so you have no recourse should things go wrong like mine did, I was Just boarding my flight for a 6000 mile flight to bangkok, when i got a msg saying my hotel was cancelled, Booking.com refused to reimburse me like they said they would when i got in touch with them, I went through all the UK goverment agencies to complain, And the replys I got was, We advise people not to to book with this company as its not a member of any travel governing body, In other words its a scam company.
So instead Im posting on every review site about this company to let people know;-)

HORRIBLE! INCOMPETENT! DREADFUL! I BOOKED A FLIGHT AND THERE IS NO WAY TO CHOOSE A SEAT! IT HAS TAKEN 5 DAYS OF PHONE CALLS AND I STILL HAVE NO SEAT ASSIGNMENT! A SUPERVISOR IS NEVER AVAILABLE. NO RETURNED CALLS AS PROMISED. EACH TIME MY CASE ESCALATED AND STILL NO SEAT. TODAY I RECIEVED AN EMAIL THAT SAID PLEASE CONTACT US BUT HAD NO PH# OR EMAIL TO RESPOND! BEWARE! DON'T BE STUPID TO SAVE A FEW BUCKS. BOOK DIRECTLY AND SAVE TIME AND ANGUISH. IT IS NOT WORTH IT!

Booking.com engages in a bait-and-switch scheme and defrauded me out of $2,354. In Sept'22 I booked a place to stay on the beach in Bali over Christmas break. I paid and received a confirmation. In late Nov they canceled my paid reservation and offered a low-rated away-from-the-beach " alternative" for just a partial number of days over my stay. They asked me to book a suitable property instead and promised reimbursement. Naturally booking 3 weeks in advance of the trip resulted in much higher prices. I ended up paying an extra $2354 and was refunded $26 as a goodwill gesture (what a joke). I demand BBB investigate booking.com business practices. Fraudulent pricing strategies are not acceptable from a publicly traded company.

Took my payment twice and I cannot get anyone to issue a refund! Useless!
They took my money twice and I cannot get a refund. I cannot express how utterly useless and negligent this company is. The customer service staff are all based in the Phillipines and are polite but have no power to do anything to resolve issues. You'll be asked to email them, which will then be ignored. Please DO NOT USE BOOKING.COM. They do not care about you and will not help you. They have hundreds of £ of my money and I have spent 3 hours on the phone on several occasions, but nothing changes, nothing is done. If you insist on getting help or speaking with a supervisor, they suddenly cannot hear you and the line "develops a fault" - how very convenient..

I don't recommend this App (booking.com) terrible service my 3rd bad experience but NO MORE! Last week I stayed using this app and they charged me Twice and I submitted my bank statement with the charge and no one reply my request. PLEASE DON'T USE this app if you want save money. Terrific customer service over the phone.

I've been using Booking.com to book accommodations for years and have never experienced such a ridiculous act. Made my booking for 20-22 February 2023 on 10 February 2023, paid, and received booking confirmation email on 10 February 2023. However, when I arrive at The Royal Garden on 20 February 2023 by night, the hotel receptionist tells me she can't find my booking. When I check my email, I found that booking.com cancelled my booking at 6:00 pm on 20 February 2023, which is very ridiculous. Contacted booking.com and they told me it is not their responsibility. If you are thinking to use booking.com to book your upcoming accommodation, highly not recommended.

Booking.com refused to refund any $$ on a two night stay in Page, Arizona. We were unable to reach Page due to road closures between New Mexico and Flagstaff in December. I called the morning of our first night to let them know we couldn't get through and I continued calling and emailing. I submitted copies from the DOT showing road closures due to weather conditions for both days we were supposed to be there and they were unsympathetic to our situation. I will never use Booking.com again.

I WOULD NOT RECOMMEND IF USING A CARD AND HALF TO LEAVE SUDDENLY
If you ever book with a card and have to leave the place ur staying at due to unseen circumstances then i hope you have more money to get another room somewhere else bc we didn't and had to dive back home 4 hours away bc booking was giving us the run around we called them 4 times and even sent them 2 screenshots of the email from the property stating they approved the refund for booking to give us and it's been 2 days and yet nothing and it even stated that the property emailed booking the same thing they emailed me about the refund so beware if u use a card and have to leave suddenly bc of unseen circumstances like bedbugs

I booked flight for 4 persons 6 month prior to the flight and received confirmation + seats on the plain.
2-month before flight booking started to make changes + add multiple connection flights and eventually it has been canceled explaining that it has been canceled due to flight company. I still could see those flight and could book them. I called to flight and asked if this flight still exist, and they said positive you can buy this flight and that's what I did... Still waiting for booking to return me the money.

Falsely charged me even after I stayed at hotel but charged me for no show. No response even after several follow ups.

Booking.com really sucks! We booked a hotel at S Padre, TX in October 2022. We paid $333.00 through to Booking.com to stay at Coco Beach hotel there. This hotel put us in a room without a smoke detector or sprinklers (sent a complaint to the city)! The door to the room was not secure! The whole room was a nightmare! We left and had to pay more money and stay at a different hotel. We lodged a complaint with Booking.com
And the hotel agreed to give us our money back. Booking.Com has been useless and we have not seen a dime of our money. Booking.com is useless!

This is not a reflection on the person providing support through booking.com but more about the whole booking.com experience. This is not the first time I've had the rug pulled out from under me with 'cancellations' from accommodation providers in cities where the booking is over the time of a big event. This time it cost me $2,100 more to get accommodation when the accommodation provider cancelled my booking 24 hours before check in, after payment has been made, claiming it was an AirBNB issue. Not happy at all. Follow up support form booking.com with this has been a big fat nothing burger!

We left a property early due to extreme noise, a weight room was on one side of the wall. We let go of the fact that everyone in the Riad's conversations carried throughout the property. I contacted Booking and the property owner about the weight room noise, (see attached 1). The property owner stated they would contact Booking.com come for the reimbursement. (4) We never heard from Booking, as stated in an attachment, so we contacted our credit card company and disputed the charges. Only after visiting with a Booking representative, read below. The Riad stated it was an issue with Booking and Booking blamed the Riad and actually stated they were not able to contact the property owner, I do have documentation. Long story short, Booking was able to show a "service as described" (3). This states, "Please keep in mind that complaints due to cleanliness, lightning location, etc...are subject to opinion and should not be taken into account as all of the amenities described by the property were provided." This means, your out of luck! Be careful, I choose not to use Booking.com and have shared my story and will continue to. Let me state that the property manager warned us about the noise when we checked in, they know that the weight room has caused misery and this was not stated on their site. Booking did not back up their customers even knowing the Riad was willing to reimburse, documentation below. I hope this assists you in further transactions and in reading small print.

Do not use this company. Period. Everybody I know has had problems with them. They double-booked us & we could not stay in the house we had paid hundreds of dollars for. Three young ladies in a big city, far from home with nowhere to go at one o'clock in the morning. There was a huge event going on in the city, so many hotels were booked. Booking. Com (after multiple unanswered calls) finally suggested us to go to a ONE star motel many miles away. They DIDN'T even refund the ridiculous added-on cleaning deposit they required AFTER we made the full reservation payment. If you want a wonderful rental suggestion, book through Vacas.com. I've stayed in their properties many times & never once experienced a problem!

I booked a non-refundable home. The day before I was scheduled to arrive, I received an email from booking.com & the property that my reservation was canceled by the property and I would be getting a refund. Days later, I was still without a refund. I emailed the property and they never replied. I ended up chatting with someone online at booking.com and I was told that my refund would take up to 30 days. I knew that was BS...I tried calling their customer service line 3 times and each time I had to enter the same information numerous times. Once someone answers, they immediately disconnect the call in the first few seconds! That's okay, I'm currently involving my bank to dispute these charges. I paid too much money for them to keep from a reservation I did not cancel but they did!

Paid for a room for two night. The hotel was over booked and I have been waiting two weeks for my money to be returned. The customer service has not replied to my emails in 6 days. Unacceptable bad for business. Booked rooms on the 12th. It's now the 24th still have not heard back from Booking.com's customer service rep despite repeated emails and phones calls.

Knowingly hung up on us when trying to get a partial refund. This wasn't just a disconnection issue. As soon as I mentioned "refund" to two agents, I was hung up on both times. The third time, I didn't get a word in and was hung up on, assuming my number is now on a block list. My husband called and emailed, all agents telling him nothing can be done.

The only reason we were trying to get a partial refund is because there was a technical difficulty on Booking.com's site. We couldn't get our payment through so we tried a different computer. Our mistake was not remembering to sign in because that would've automatically given us a discount. So as it was a technical difficulty on their end to start with, we thought maybe they would be nice enough to issue us a partial refund. If this were only a $50 difference, we would've let it go but this was a $200 price difference just for forgetting to sign in. I don't think it was unreasonable for us to ask for a partial refund or even a Booking.com credit for our next trip considering we've booked three other accommodations with them in the span of two days.

They also have a price match policy that we thought would be another option. From our experience, don't bother. They wouldn't issue us a refund (even though the price match is from their own website from the same day we tried to book it) because it was "in a different currency" and so now that it's been more than 24 hours, they can use the exchange rates as an excuse to not have to honour your price match. So guess you're out of luck if you're booking outside of your own country.

Customer service doesn't care about making things right. They're just there to say they have a customer service line. So if you are going on a trip without any changes, you triple check everything, and have everything go according to plan, by all means use Booking.com. But if you're human, make mistakes, may have some sort of change in plan, and/or are hoping for an understanding company that will at least meet you in the middle, Booking.com is not that. Far from it. As a matter of fact, just stay far away from their company. It'll save you both time and money.