Booking.comReviews 4,267

On 4/12/2023, I saw Quality Inn hotel room for $88.00 per night, booked 2 nights, was overcharged a rate of $104 per night, called both Booking.com plus hotel, both parties had me going back and forth! I informed both parties that I would not have had a problem paying for room if the price was $104.00, BUT what was shown on website was INDEED $88.00 PER NIGHT! Beware of this! You may see one price but when booked and ready to pay, you can be charged a total different rate! I think that both parties are VERY DISHONEST! SHAME ON QUALITY INN Bradenton, 6727 14th Street West US 41, in Sarasota, Florida and BOOKING.COM! From a Registered Nurse I say again, ' SHAME ON YOU! '

Never book an airline ticket with booking! I had to change the date of my flight. Booking charged my credit card for the price difference, but didn't pay the airline company, I've been calling them every day for a week asking for a supervisor, but hearing the same thing "they will call you back". Nobody have called me back, the ticket is still not paid, my flight is in two days. Customer service is outsourced, all the agents speak with a very heavy, barely understandable accent. The worst company I ever dealt with!

Why the heck check in has to be 3pm and check out is at 11am.
So not satisfied at all. Why is that so? Even when requested to check in early. Its not acceptable. Useless!

Double booking on rooms thru booking and i was at the hotel within 15 mins and they asked me if i booked two rooms? I said no and he cancelled the second room. I come to find out I did not get refunded for the second room. Contacted booking and they said they could do nothing? It was the booking app that made the mistake. And the hotel I cant even write a review on booking on them? Use another company that is a real company the takes care of the customer. Don't trust Booking.com app it will charge you extra.

It's my first and last time using booking.com they are scammers Rob you and never give Amy service as I booking changeable flights but bast...ds don't allow me even plenty flights available rascals

My husband and I reserved a hotel room before a flight to Florida. We were unable to use the room because two days before we were to leave my husband was hospitalized with pneumonia.

We had purchased a non-refundable rate. I did try to cancel at the hotel. I also tried to reach someone at Booking.com to ask if they could help us. I could not get through to a person without a pin number. I did not know my pin if I ever in fact had one. I used the two pins that I normally use but they did not work. I will say that the airline worked with me as did every other person who was involved with our trip...just not Booking.

My lesson is that I guess buyer beware applies. I will never use Bookiing.com again. I hope you will learn from my experience.

The worst customer experience ever
I made a car reservation through Booking.com in connection to our recent vacation to Rome. We made our entire plan based on availability of the car which Booking.com had confirmed twice!

However upon arrival to the car rental, they were closed and we couldn't get any car. We contacted "customer support" and ended up arguing and waiting in an hour with three different agents who all appeared to follow a script with same fake politeness, totally lacking interest in actually helping a stranded customer.

Finally we got our money back BUT it ruined our plans to visit Pompeii, Naples and Sorrento causing me additional losses due to cancelation fees etc. which Booking.com has refused to compensate.

This was the first and last time for me to use Booking.com.

Well, yes, it is a nice site that gives you a lot of options! You can book anything you want, from your phone app within a minute if you have money))))) But the thing is that if you go to the site of the hotels and airlines or rent a car companies directly-you might be surprised with the price, as it will be much lower! So always double-check!

Booking.com is a despicable enterprise. They are in it for themselves I was overcharged in Turkey by the hotel and contacted Booking.com for assistance. Spoke to many staff with ZERO RESULT. It's been 5 months and lost money because of their lack of customer's assistance. AVOID!

Once this trip is completed, I will NEVER use Booking.com again. They make is absolutely impossible to contact them regarding erroneous charges. DON'T TRUST BOOKING.COM

Booking.com continues to fail to support hosts after a guest damages a property and then leaves a bad review in response to a claim for items
We have now unlisted 5 properties with them and will not list our property with them in the future

Some properties ask for additional venmo deposit within cancellation period. Booking will not refund.

I made a booking for a long weakend away whit my family which was cofirmed and everything aranged,twee weeks before departure the property owner contqcts me adviseing me that the property is sold and try to convince me to take another place instead which is at half the price and not at all what we were looking for,once i contacted booking customer service they advise me thqt they refunded the money which will reflect in my account between 10 and 17 working days after I asked them to rather book another place which is suiteable for our needs.
I am disgracefull and very dissapionted and will never again make use of them as they just do as they please and they force you to accept it.very very poor

Bookings.com cancelled my reso and I only found out when I arrived at the hotel. The representative helped me rebook another hotel (3x the price) and wrote an email confirming they would refund me. When I emailed for the refund they made me stay on the phone for 6+ hours with 4 representatives (1 was so rude and literally said the first representative lied about paying a refund - how is that my fault YOUR employees are lying?). Everytime I asked for email confirmation for proof of what they were telling me they would say they need approval and go on hold for 45+ mins. They have not refunded me for a hotel they told me to book. They ruined my trip, my evening and cost me 600+ dollars. I will NEVER be booking with this scam website again.

After making my booking, I found that the same airline offered the same flights on the same days for HALF the price.
I tried to cancel my flights with Booking.com but there is NO WAY to cancel on line. You have to Call UK and speak to a customer service person to cancel the flight. (How much will that cost?)
You can email their customer service but there is not way of knowing if the cancellation was successful or not.

I fly about 4 to 7 times a year on business and personal. I will not use Booking.com ever again

I payed for a cancellation fee and canceled within the hour and they still took my money and cancelled my booking

Nos hospedamos en InSitu desde 2/4/23 hasta 8/4/23. Viajamos desde New Jersey, EEUU.
Cómodo apartamento situado cerca de la Calle Santa Catarina en Oporto y no muy lejos del centro.
Maria, la señora que atiende la recepción, es muy amable, cálida y dispuesta a ayudar con todo lo que los huéspedes necesitan.

My wife tried to check into a hotel early and they refused to her and she left her bag there. She went to the hospital in the hospital require her to stay overnight and put a hospital wristband on her. She went back to the hotel to pick up her luggage and ask the hotel to change the room to another night or give her credit, and they said we have a contact booking.com. booking.com refuse to give any assistance whatsoever, and when we demand of the supervisor she refused. She said there is no supervisor ever available and you can never speak to a supervisor. This is the type of operation they have where the phone operators can say or do anything they want and you can never speak to somebody in charge. We will be filing a complaint and contesting the charge with our credit card company. We are going back to Hotels.com and rather pay extra amount money then deal with the worst Customer Service ever.

I made the stupid mistake to book my intercontinental flights with booking.com. Everything seemed to be fine, until I wanted to change something to my booking. I have never experienced such awful costumer service. The past few weeks I have been on the phone with them for hours in total, I have spoken to about 20 different employees who all had another reason for why they could not help me. It has been terrible, and I simply wish to change my flight to another date. I have received countless promises that they would help me and call me back but none have delivered so far. I always stay civil and nice to everyone because it's not the employees fault that the company is awful, but some people even hung up on me because they decided they could not help me change my flight.

Please, don't make the same mistake I did and never book your flights with booking.com, just go directly to the airline instead.

For the second time in less than a year booking.com has proved to me that they are only concerned with taking their % off accommodations.
The 1st issue concerns a HOVEL in CABO SAN LUCAS MEXICO, it does not deserve to be called anything else, i am still awaiting my 6 night refund of a 12 night stay,.
Despite my concerns about the mildew in bedroom and bathroom with supporting photos they still have this hovel on their books, it was the 1st of 400 accommodation bookings over 10 years with booking.com that i have given notice of getting the hell out of the hovel. Valued customer my asse, booking.com would rent you a toilet to sleep on if they could. The 2nd issue in Vegas last week, no reply to 2 messages. Routine goes like this, hotel says they cannot refund as booking made by booking.com, booking.com never answers/ follows up. Pas confirmation numbers and pins...no compute. This has finished me with booking.com, great selling ZERO CUSTOMER SERVICE.