Booking.comReviews 4,272

First time I used booking.com and created an account, and was soon told my account was disabled, not able to use the discount as a registered customer, anyway i booked the hotel, because the hotel requires to book through booking.com or some other website. Afterwards, I tried to contact booking.com to solve the problem, the customer service treated me like dumb, telling me to refresh the website and i have even shut down the computer and re-login... and clear the cach, history, cookie, everything... nothing worked, so i was told to call back within 24hrs, and i should be ok, after 15 hrs. I called back, the agent I got sounded like a broken record and told me the same thing again... i demands her supervisor now...
The booking.com doesn't provide a customer number, i had to google it and was able to call. Booking.com is really bad.

I made a reservation for a flight through booking.com. But suddenly it was canceled and modified to a different time that I didn't even expect.
I tried to get a refund because I had to take another ticket. But they didn't respond to me at all even though they guarantee 24hour support on the web. The price is also weird. $100 was increased just before payment. I won't use booking.com anymore.
I've already told this trouble to some people around me. It's disgusting. Nobody trust if you keep doing this.

Booking.com is an awful organization that takes money from people when circumstances out of their control come up. I will never book with this organization again. It's a fraud and money grab that should be shut down. DO NOT BOTHER! I tried to cancel my reservation that I paid over 700.00 for two nights and was only refunded 228.00. I get having to pay a fee, but pay a fee of over 500.00 is absolute robbery.

SCAM RUUUUUN
Please don't book anything on this website! We booked a hotel room online and booking.com took the money but once we arrive there, the hotel said that they didn't receive anything and we had to pay AGAIN in cash. We called them but they say that it's on the hotel and wouldn't give us back our money… BIG SCAM

Booking. Com is cheater, they cheated me 4 times with reservations, don't use this website. They r not providing good services at hotel whst u have chosen and they raise the price by themselves, u don't get at this T price what u seeing online. They r big big Cheater. I had booked at costo Rico and they lie time, property had written that breakfast is free but when we get there they said you can't get breakfast cz when you booked no written. I m requesting people out there don't use booking. Com website ever. Use another website to book anything. BIG CHEATERS AND BIG LIers

I contacted customer service to simply send a message to customer service to change my arrive date since my flight was cancelled per the request from the hotel and the refused to send a email to my hotel to make the change for me they just replied with a generic email stating they can't send a email to my hotel, Something so easy to do and the can't even do there JOB, use Expidia its allot better site and service.

I booked through them two days ago. After two hours of not receiving a confirmation email I contacted the hotel to see if my reservation was good to go, they never got it. I contacted bookings they asked for my confirmation number I explained I never got it. Then they told me there was a payment problem on my end however clearly false as the money is now in their account and my bank can't do anything about it! They told me the funds would be taken off hold and realized back into my account and not taken from my account however they took the money. I then stated I would go to the media and have my lawyer contact them and they gave me two numbers to call, both told me to dial *611 which when I did took me to my bell mobility account, when I gave them my number they told me that for security purposes they don't speak to clients over the phone! They also told me I would receive an email two hours after booking stating to resume my incomplete booking or to refund it's been 32 hours and I never got that email either. Now I am out 70.99$ do not trust them

Had a dreadful experience,booked an appartment! Found faeces on the toilet, broken dishwasher,broken furniture,broken lights filthy fridgefreezer full of old food,dirty oven and grill,only 1 channel on tv, full strip of medication left on childs bedroom floor, sockets hanging of the wall,made a fulll complaintwas told only small ammount could be given as we hadnt taken pictures as we are well in our seventies explained unable to do this,basically being penalised for being elderly DIGUSTED

The biggest public scam ever that seems to last forever, they don't even bother to remove it.
I've booked a 1.400 euro villa and they say I am not eligible for a free taxi, although they mentioned the promotion on their website before and during my reservation. I tried to call them, 3 differet operators hang up on me, after 1 hour and a half of telling me bull$#*!. I've also send them a print screen with the proof and the last answer was that I am not eligible because I've booked the property via SmoothHound Hybrid (I tried to find out I tried to find out what it is about, but of course it's a bad joke).
So the biggest so called first booking platform worldwide is a BIG SCAM and mockery and no one can do anything about it.

Don't use them. First car service was changed at the last minute. Called customer service. Awful! Then second car service was cancelled 2 hours prior to pick up. Left us in a bad position after a cruise. Both events happened within 10 days at the beginning of May. I deleted their app and would suggest others do it also. Can't believe they are in business. Maybe it's because they are based in Amsterdam and don't care.

Booking.com need to review the properties they advertise. And the information on the property details. Either they are not checking the places out or are not bothered about the safety or needs of customers. A few times now I have booked an accomadition through booking and the property is not what they state. And the staff are dangerous.

Booked accommodation in Lafayette LA. Had to leave after first night. Dirty, bath old and worn but not in a good way, extremely noisy from traffic, music, air conditioner etc. Accommodation in building needing necessary remedial attention on corner of car park and junction of busy roads. Couldn't access property initially - wrong code. Wifi wrong code. TV an unworkable mystery. We are reasonably intrepid seniors with many years of involvement with Booking.com and this very unpleasant experience was completely unexpected. We feel our concerns have not been remotely addressed far less acknowledged. Booking.com have not contacted us.
Property concerned is Cajun Stays - Property Garfield, Pet friendly - and it isn't pet friendly.

Back in March,I booked a stay at pearl hotel Waikiki, and the room was ABSOLUTELY DISGUSTING! STAINED, DIRTY, CARPETS THROUGHOUT, MASKED BY FABULOSO, WHICH MADE IT WORSE! But the fact that you haven't even TRIED to make amends, shows me just how UNPROFESSIONAL you are! I don't make a lot of money,this was a big spend for us! We celebrated our EIGHTEENTH WEDDING ANNIVERSARY IN THIS GARBAGE OF A HOTEL ROOM! DISGUSTING, UNPROFESSIONAL TO THE VERY CORE!

We rang 3 times to get someone to help us with the mix up on our booking and were met with no help whatsoever. We booked a hotel coming all the way from Ireland and we're told we couldn't stay because we were under 21 so they told us to ring booking.com to sort it as it wasn't their fault. There was no mention of this in our emails or anything. They told us it was not their problem but the hotels and they should sort us out. We were just put on hold multiple times and hung up on. The manager in the hotel kept going to the back to avoid us when we were clearly upset and stressed about finding somewhere to stay for the night. It was ridiculous, we are four 19 year old girls in a very different and new country to us that we don't know and had no where to stay. We ended up going to a different hotel ourselves and they helped us find one by ringing around and even walked us there. Booking.com and the Hampton Inn Boston Logan airport hotel are awful to deal with and will not be using their services again.

First of all I booked at the NYAH in Key West for 10 days. Called NYAH directly and their reservation person told me to book online its cheaper! How odd for them to tell me that I thought. Well, the gigs up...If you book with booking.com you can not cancel reservation, you eat it! So I realized NYAH uses Booking.com for tons of people from other countries. Any glitch in their flights, etc. and NYAH keeps your money and re-rents the room and is happy to do so, to the point they tell you to "Book online!" Can't make this crap up! Do not use Booking.com. Even if price goes down...they are liars as the room description has to be exact! And trust me, the room will always have a tiny difference in description so that they will not give you the difference. I'm here now 6/4/23. Last visit was a nicer room and 3 times the size for 1/3 the money.

7 Brynden Av M20 4UE Manchester. Absolutlely diabolical even the rats moved out. Never again and the attitude of the owner and so called care taker. I don't think it even reached recommended standards. Bedding dirty the place was falling apart. Stains all over walls ceiling old broken furniture. Two old abandoned cars in the garden and trailer. No room to park although she promised there was and I am disabled. Had to go up old dangerous stairs to get to room. Email saying room was on first floor but was on second floor. Email stating key for door was in bedroom door it wasn't. Had to phone owner twice and caretaker once. The owner was rude and the caretaker a waste of space. I would give it no stars

I have booked my parents tickets through booking.com and then i have cancelled. Now i have been waiting for my refund for last 3 months. I have called them so many times and they said they haven't received refund from airline but airlines says they have sent refund already to them. Its no small amount its $2000. Every time i call them their agents says you will receive refund in one week but its been more than 3 months

We booked a condo on Memorial weekend in Branson - arriving at 9pm at night - the condo was OCCUPIED - we called the owner who told us they had no open listing with booking.com - totally surprised them- we got on the phone with booking.com and they told us they would find us another place - being memorial weekend, there wasn't much - we had booked a CONDO - brought groceries - THEY wanted to book us into a HOTEL -we said no because our groceries would ruin- we needed something comparable - after 45 minutes of the kind agent not finding anything (because memorial weekend), he TOLD US that we could book something on our own, send the invoice in, and Booking.com would reimburse us - including any overage. We FINALLY found an air bnb at 11pm - told him what we found and he said great - just make sure and turn in the invoice - we even have a message from CS telling us that when we turn it in, they will reimburse us - we turned it in THREE TIMES at their request - they refunded us $26! I called them and they said because we wouldn't accept what they offered us, they wouldn't okay the refund - WHAT? Your agent is ON RECORD telling us we could book something on our own.
They literally WILL NOT refund back what they told us they would - they literally TOOK an additional $600 from us and refused to reimburse it - EVEN THOUGH it was THEIR mistake to begin with.
BAD CUSTOMER SERVICE - BAD BUSINESS PRACTICES - we will NOT be using them anymore -

I reserved an apartment on Booking.com and they said they canceled the reservation but they didn't contact us or accommodate us. We sat at the building 5 hrs while they told us to pay for something else. This ruined our trip. 2 ladies and 2 kids at 3 in the morning. They told us to look for a place to stay. Awful company. I never intend to use this company again! Run run run..