Booking.comReviews 4,272

On two separate occasions, Booking.com has failed to provide even basic support.
In the first, I booked a hotel. Upon arrival told "no rooms" and then escorted to another hotel that was of much poorer quality.
In the second, booked a rental car with Dollar. Upon arriving notified the wait would be "hours and they may not have any availability." Chatted with Booking.com and told that we were eligible for refund so booked another car (at much greater expense). Upon return from trip Booking.com refused to honor refund.

I will never use booking.com again. The booking process is fairly simple, but God forbid you have to modify something or cancel your booking. The run around you get is just beyond ridiculous. I have spent over a month now trying to get a refund on my upcoming flight due to the fact that we have to cancel. Our daughter has fallen ill, and we have uploaded all the documents...and still nothing! Every time I call, I get told something else. Now I am losing 50% of my refund because it took so many weeks already trying to resolve this. Oh and do NOT, I repeat, do NOT purchase travel insurance on the booking.com website. It's all bogus. The sole purpose of it is to take your money and then not refund you if you have to cancel. I used Xcover for the insurance (advertised on booking.com), and after several weeks, no one has returned my calls. I have 15 email to them requesting a call...and nothing.
Do NOT use Booking.com or Xcover for travel insurance. Both are very unethical agencies. I am so infuriated by everything. Save your money and go somewhere else for your booking needs.

Absolutely disappointing service at booking.com, will never ever again use this site, nor recommend to my friends and business partners. Company does not take care of its customers at all. Unable to find solutions to disputes, unable to help, unable to listen. Took me 4 days (hours on a phone) to go through the booking issues, explaining again and again the same thing, where they state that they record the conversation but they sound like a broken record every time I called them. Useless customer service as they do not do what customer service is supposed to do - HELP YOUR CUSTOMER! Don't waste your money, any issue with your travel plans - your screwed as you will never get your money back.

Stay away please they are SCAMMING people.terrible customer service.appalling, no care for its customers at all

They pretend to be the hotel that you are calling. I just booked at what I thought was best western because they lied 5 times in the call saying they were best western, saying they worked at best western, describing the room like they worked at it and saying I could get my rewards at the front desk which was also a lie. Total liars and scammers… they ripped me off for the cost of the hotel and took away my chance for rewards… biggest scammers ever… evil and awful… total nightmare!

Nothing. The cable and Internet were out in the entire hotel. The clerk agreed to cancel the reservation, however, they will not send the written confirmation for the cancellation. As it stands now, I've called the hotel 5 times and booking.com 10 times and I still do not have my money back or any resolution to this issue.

They have fake adverts on their site and they know they are fake but they don't take them down. You have zero chance of getting a refund out of them they try and pass the blame to the scammers but they are part of the scam because they know it's happening.

Went through booking.com will never do that again. Found a cockroach in my room at 10pm. Was not going to stay there. Went to another hotel. Contacted booking.com 3 times. Each time I was promised a call back or an email back. Never got either. 3 times I had to call them. Still never got my money back.

I booked a property on Booking.com for €280. But was then charged £280 ( which is about £40 overcharge) I contacted them and they agreed that I'd been overcharged. After 3 weeks of resending credit card statements, I have still not had a refund. The last person I spoke to just laughed at me and said they would not be doing anything about it. I can't believe how bad their customer services are, I will never use them again.

A booking permiti burlas pela própria aplicação deles, nomeadamente, através dos parceiros. Tinha uma reserva num dos parceiros da booking - ANDRASSY THAI HOTEL (aconselho a que nunca mas nunca fiquem hospedados neste hotel além de serem scammers, o hotel é um nojo), e que pela própria aplicação o parceiro enviou-me uma mensagem com um link para garantir o meu check-in e confirmar os meus dados (incluindo os de pagamento). Assim sendo, fui redirecionada para uma página da booking para confirmar os meus dados e retiram-me 3x o valor da reserva. Como é óbvio nem o hotel nem a booking se querem responsabilizar, quando a falha de segurança foi da booking, e pelos vistos permitem parceiros com esquemas de fraude internas; e só me querem devolver o dinheiro depois de fazer uma disputa de valores no meu banco, e caso não seja possível, pedir ao banco uma cartinha em como não podem disputar; para então assim a booking "responsabilizar-se" pelo reembolso. No entanto, o banco só me passa a cartinha que tanto querem, se apresentar um auto de denúncia (junto das autoridades). Então, tive que ir apresentar uma queixa, e que da qual tenho que aguardar feedback para depois ir então ao banco, para me passarem a tal carta; sendo que isto será um processo que vai demorar meses e pelos vistos para o entendimento da booking deve achar que a conta da burla ainda existe para que algum tipo de valor possa ser disputado. Isto aconteceu há 1 mês atrás (em maio). E, até agora aguardo feedback das autoridades. Para meu espanto, ontem recebi um e-mail da booking a pedir-me o comprovativo das cobranças, e assim enviei; e emitiram-me o reembolso! MAS passado 2 horas, anularam o reembolso porque lhes apeteceu; e que foi um "erro" porque a supervisão autorizou o reembolso mas a parte financeira não, porque queriam a tal cartinha do banco. Então, em primeira instância para que é que sequer me emitiram um reembolso para anulá-lo, quando até à data nunca lhes facultei a carta do banco porque estou à espera da carta da denúncia para ir ao banco. Ou seja, como podem perceber a booking brinca com a cara dos clientes e pelos vistos à frente da organização tem pessoal (bastante) incompetente a gerir o que parece ser uma autêntica baiuca. Claro que agora não me estão a dar qualquer tipo de resposta perante esta atrocidade, e o único feedback que tenho perante o reembolso que me decidiram dar e depois retirar, é o silêncio.

I booked a hotel (Wingate by Wyndham at Chantilly) for an very low price. The day after the booking the hotel contacted me (phone call) and told me that the price shown on their website was due to an error and said that I had to pay way more. It all sounded like a scam to me and I contacted Booking.com customer service the next day to explain what happened.

The customer support person was adamant that the hotel will have to honour the price and my reservation is secured.

The day before my trip to the US, I recieved a message from the hotel again (through booking.com) saying the same thing and informing me that my reservation has been cancelled.

When I called Booking.com customer support again, they said that they emailed the hotel when I contacted them 2 weeks prior and haven't yet recieved a response. Finally, the person was able to talk to the hotel manager just to confirm what they said and inform me that if I wanted the reservation back it would cost me more than 3 times the price they originally quoted.

This is a bad customer service and very irresponsible from Booking.com. They have ruined our planned trip and most importantly made us miss a dear friend's wedding.

Bookings.com lost my reservation less than a week before the bachelor party I am throwing for the Groom to be. They offered no compensation to me even though the new rate was much higher than the price I previously paid for. I spoke to customer service for over an hour with no resolutions. I was very courteous, all I wanted was the rooms I paid in full for. Their "relocation" process is sketchy and do not trust the hotels they try to put you in. This website should be flagged for fraud and not trusted for important events. I did not know this going in.

Avoid Booking.com at all costs. They will take your money, then charge you even more to make any revisions to your reservation. And if you're unable to make your trip, they refuse to give you your money back. These people should be reported for fraud.

Booking.com robbed me of my money. I made a reservation, that I had to cancel due to medical emergency my daughter went through. I still managed to cancel within period of free cancelation. To be precise, the period ended on 27th April and I have canceled the accommodation on 22nd April. It was cancelled in my booking.com profile. However, on 11th may, the accommodation charged me full price, plus like 25% extra! I contacted both, booking and the property and both are blaming the other side. Booking says, hotel needs to waive the charges we did not charge you, they did. Hotel says, it is booking responsibility, you did nothing wrong, but booking did not inform us about your cancellation. I am exhausted, frustrated and desperate. Willing to contact police, as this truly feels like robbery.

I'm not sure what happened in the last year but I will never use booking.com again or Priceline or Expedia for that matter. They overcharged me by hundreds of dollars and when I looked into it a previous stay was affected as well. Now I'm fighting with them to get over 1000 back because of them ripping me off! Not to mention the hours I had to spend at the front desk instead of with my family on our vacation fighting with booking.com to adjust it. The $78 I got charged by T-Mobile for making an international call. Despite calling the US -based customer service made it oh so fun to deal with people from London that sounded like they were in India. They were asked to make an adjustment to my reservation prior to the allowed to make change cut off date and they screwed it up royally actually adding stays instead of adjusting the one stay I had. So when I checked in I found out I was checking in three different rooms when I only had and needed one. Super frustrating to say the least. They didn't follow their cancellation policies which led to even more fighting and on certainty in our stay. They have done an amazing job for so many years and all of the sudden there are so many problems and evidently I'm not the only one because the hotel staff laughed when I said I used booking.com and that's why it was all screwed up. They fully agreeed that something had changed with all of the online sites and that you should never go through third parties anymore. Those days of better pricing through them are 100% over. They didn't uphold any of my rewards despite being a member at multiple facilities that I stayed at.

As mentioned, I used Booking.com for years for ALL of my bookings (even on major trips). I thought it was great until I rented an apartment that was really just a dorm room masquerading as an apartment. The locking mechanism of the tiny bedroom* didn't work ("apartment" according to booking.com). The owner would call me and yell at me. I had to dispute the credit card charge to get a refund even though the situation was obviously fraudulent and unsafe. I was what booking.com calls "Genius Level 3" due to my many bookings with them. I would highly recommend avoiding them.
I only added one picture - the door of the tiny bedroom that was called an apartment. The door didn't even have a door handle, just a locking mechanism. It was hard to get out of the tiny bedroom.

They are the worst.They will never help you if you have any issue.They are just there to make money of people.I booked a room in Treasure island for 5 nights for a total of $1224 and in a few days they dropped the prices to $438 and when I asked them to match the price they just kept making excuses and blaming it on the hotel which had nothing to do with it.
Their customer care sucks and they will not help you at all.

Never use Booking for anything…Always go direct to the hotel websites to book so if you need any help you can talk to the party you dealing with.Booking.com is a scammer and they scam people for their money.

Called customer service over a charge and it was not resolved or helped by a manager I spoke with mark and a anjel and two other non speaking English associates will not use site again will continue to post reviews I don't know why I had to give a star because they don't deserve any