Booking.comReviews 4,272

Booking.com advertises "no cancellation fee", but there is a fee (fine print.). I booked a hotel through a third party that used booking.com; 30 minutes later we cancelled the reservation; the third party gave us a full refund, but because they used booking.com, there was a $191 still. Use anything else but Booking.com.

Booking.com overcharged me ~20% more for an in-advanced payment than what I should pay on the check-in date at the hotel front desk. And they didn't want to refund me the difference. Never ever use booking.com!

I booked 3 individual rooms for a upcoming event and 2 days before the event they changed the booking to a family room

Do not trust Booking.com. I booked what I thought was a hotel and when my husband and I got there, it was a house filled with dogs. Had a dog smells, rude house manager, shared bathroom. We did not stay there. When attempting to talk with Booking.com will not give me an answer and has me on hold without telling I was going to be placed on hold. Please book somewhere else. Use another internet tool to book but booking.com is rude and inconsiderate of people's time and money.

My husband passed away two weeks before our trip to Virginia Beach.
We were only married for 8 months. I was devastated and wanted to cancel there was no option to do that! Do not book through this company they are awful. So sorry to learn the hard way. Will never use them again!

Booking.com customarily steals from their customers. After they ripped me off completely, I sent several disputes and I think they just threw them away. I also spoke with 2 people, but it turns out that it was a 3rd party. It's literally impossible to speak with a person. Since this happened to me, I have spoken with 10 people at least that had the same experience as I did. COMPLETE THIEVERY!

I had booked a room in February of 2023 and had to cancel and was entitled to a refund. They refused to hep me get it because the card I used was lost and had to get a new one. I did everything they told me to do only to be told that they have no clue on how to get me my money back. Had to end up contacting an attorney.

This website is a COMPLETE SCAM. I rather use Klook, Agoda or Trip.com. At least they are honest. They created this LOOPHOLE to scam people money. Here is why:
My wife and I were in Japan and we were trying to book a taxi from the hotel to the Narita Airport. We needed to leave the hotel by 5am on the 11th of June and we made a booking for a taxi ride via Booking.com. On Booking.com there is a clause that says "You can cancel or ammend your booking for free UP TO 24 hours BEFORE your scheduled pick up time."
We booked the taxi on the 10th of June at night 11pm and immediately cancelled. So in no way Booking.com had to activate any driver, pay any driver of any sort. We cancelled because the hotel front desk already booked a taxi for us and we ended up having a double booking.
Guess what?
Booking.com refused to issue a refund, sticking to their lame policy stating because our cancellation is WITHIN 24 hours of our booking, refunds will not be issued. Now THAT is lame. We literally cancelled within minutes of booking. So this is like a loophole: if you made booking way in advance, then yeah you can get a free cancellation. If you made a booking within 24 hours, then God help you if you want to cancel.
IF free cancellation is NOT applicable if I booked for a taxi WITHIN 24 hours, why do you want to still repeat that cancellation clause to me? You may as well just warn us that free cancellation is NOT applicable!
This is a very bad experience and a big black mark on the holiday we had! I will never trust this service ever again for their dishonesty!

DO NOT TRUST THIS WEBSITE!

They promised me a full refund if I cancelled a reservation and made a new one through them. I did that and the second one was much more expensive than the one I cancelled. Then they only gave me half of the refund for the first one. Just book directly, NEVER through Booking.com. It will be cheaper in the end.

This is bait and switch at it finest! DO NOT USE BOOKING.COM FOR ANY TRAVEL NEEDS. IT IS A BOGUS SITE. THEY CO SIGN FRAUDULENT PRACTICES AND NEVER RESPOND TO ANY PHONE CALLS OR EMAILS. Global Luxury Suites in Miami is a known fradulent company that promises a room with an ocean view. When you arrive and find out that you have to lean off of a balcony and you can see a corner of the beach, it qualifies as an "ocean view" FRAUD! Use any one but booking.com! YOU HAVE BEEN WARNED.

I booked a room for 2 and paid in advance. The booking confirmation said all taxes and fees included in the price. At checkin hotel charged me $88 in taxes. Wen I first called Booking.com customer service, he said it was a mistake and asked me to send the invoice which I did. They wanted me to get a new invoice with specific mention that I paid the taxes with my credit card which I did. The hotel was really helpful. Now I got an email asking me to call a UK number to resolve the issue. Given the waiting time, and I booked and paid for a room in US, why would I make an international call? I asked them to call me and now they tell me I have to call the hotel and ask them to refund me the money. This is taking way too much time and effort when I checked at the time of booking if there were additional charges!
I would not recommend anyone to use this site, for sure.

Tried to change reservation from last night to tonight yesterday. Called motel, they said alright but needed ok from booking com. Requested change thru booking. Com app yesterday. Paid my motel virtual agent will not give me a room.
Virginia Inn, Moab, UT. No phone # for booking. Com. No customer service from booking. Com

Booking.com is huge corporation. Must be billionaire. But they do not care about the costumers at all. I had a major mistake (my Hotel was confirmed by Booking.com, but there was nobody at the hotel when I arrived. And worse, I was charged by booking.com). I lost money (because I had to go to another Hotel, and time). I did my best to talk to someone from booking.com to know what happened and I could not talk to anybody. All the phone calls I did were in Asia, talking to people answering like robots, saying that there is no email, or a boss or anybody that I could talk to. Honestly, avoid booking.com.

Beware Canadians and people from out of country. Charged for a reservation at the Claridge House in Atlantic City prior to staying there even though the Booking.com site stated No Booking Fee and Free Cancellation. When the reservation was cancelled 2 months prior to the booked date the amount issued was different because of changes in currency. My credit card should never have been charged in the first place and Booking.com will not honour the claim even with supporting documentation.

After dealing with them AND the hotel, they promised us a refund and then lied about it and backed out.

This company lies, will not return phone calls, and is disgusting to work with! Again, stay AWAY FROM THIS COMPANY! First, you are calling somewhere overseas where they DO NOT SPEAK ENGLISH WELL! The rest of customer service( or whatever they call it) goes completely down hill! I will NEVER EVER LOOK OR DO BUSINESS WITH THIS SCAMMING, LYING, WORTHLESS COMPANY!

I am a Genius top customer supposedly with Booking.com.

A simple online booking of flight error lost whole amount. I pushed send immediately realised error tried to contact them absolutely no response.

When I eventually did through persistence it was my problem no offer of rectification despite my status.

They are Terrible. Use this at your peril.

I booked 3 times cars through them and each time it was a very bad experience. Be ready that car rental companies will tell you that they cannot help cause you booked through booking, while the support team of booking.com is really bad, no help at all.
Pity cause the hotel booking is great.