Booking.comReviews 4,272

Mocskos csaló geci banda, ne foglaljatok itt, átverés a 10% kedvezmény! Nekem sem adta meg a szállás írtam a bookingnak, aki lerázott, hogy nem az ő bajuk. Kurva anyjukat, majd én futkossak az ő szaruk miatt.

They make money and nothing else. No care for their customers and absolutely no care whatsoever for the people that make their money. The Hotel owners.
Its so bad

Should I have checked the reviews for this website before I booked a hotel with them. I canceled my reservations on June 10th. They still have not refunded my money and it's June 30th. They do not respond to emails. They do not have a number that you can call to get information about your refund. AND they website is not transparent about this issue. I would not recommend. 0 out of 5.

Used booking.com for the first time ever, only for them to not only cancel my reservation for a room, but they've also disabled my account and DIDN'T EVEN INFORM ME WHY. I was left on the streets to figure out a last minute accommodation. The hotel in question sent me proof that booking.com has canceled my reservation and not them. It's been weeks and I'm still waiting for my $500+ to be returned to me. They've made every little excuse to not refund me my money, despite sending over a proof of bank statement (which equates to the cost of the room). This was my first experience ever booking with them and trust me, it will be my last.

I have to express my utmost dissatisfaction with the services provided by booking.com company, an experience that surpasses any other negative encounter I have ever endured. Regrettably, as a consequence of the abysmal treatment I have received, I have taken the extreme measure of terminating my account with your establishment.

For an entire year, I have fervently pursued a resolution concerning the reimbursement of two services which I had dutifully remunerated, yet never received. Despite my persistent efforts, my appeals for redress have fallen on deaf ears. In countless instances, I have resorted to electronic correspondence, beseeching your company to acknowledge my grievances. Alas, it is disheartening to report that these attempts have been met with a complete lack of professionalism, leaving me no choice but to implore all potential clients to eschew your organization in the interest of preserving their own well-being and sanity.

The sheer audacity of your company's misconduct is amplified by the fact that I am currently owed a considerable sum of 2000 euros for services that were never rendered. It is with a profound sense of frustration and dismay that I find myself recounting this grievous financial imbalance, brought about solely through booking.com organization's negligence.

I expect nothing less than a swift and satisfactory resolution to this distressing affair, in order to restore a modicum of trust in booking.com. The responsibility to rectify this grievous matter rests solely with this organization, and it is imperative that at they must demonstrate a modicum of integrity and respect towards your disgruntled customers.

Never use booking. Com!. I did not get a confirmation email with my confirmation number and when I found out that I needed to cancel my reservation it was practically impossible to do it. One of the worst customer services I have ever encountered

I recently had the unfortunate experience of dealing with Booking.com, and I must say that their customer service was beyond disappointing. It's clear to me now that this website is nothing more than a platform for scammers, with their unhelpful support team available round the clock to assist in their nefarious activities.

From the moment I encountered an issue with my booking, I realized that Booking.com had no interest in assisting their customers. Their customer service representatives were unfriendly and seemed disinterested in resolving any problems. It felt as if I was inconveniencing them with my concerns, and their lack of empathy was striking.

I reached out to their so-called "live support" for help, only to be greeted by unhelpful individuals who seemed more interested in pushing me towards additional bookings rather than addressing my concerns. It was clear that their focus was on making a profit rather than providing genuine assistance to customers in need.

To make matters worse, I suspect that some of the live support agents were actually scammers themselves. Their responses were scripted, devoid of any genuine understanding or willingness to help. It was as if they were intentionally trying to deceive me and push me towards making poor decisions.

Booking.com has charged us for a booking we never made. Ignoring registered letters asking for proof we made the booking, they continued to charge our credit card. They cannot be reached by phone and ignore written requests.
Be warned! This is a totally unreliable, untrustworthy company!

I booked a car and was told I would not be able to drive outside of the state. I contact the customer service rep., explained my problem. She keep putting me on hold, she made me go back to the counter to verify that I was there and that the rental company canceled the car. She stated she would refund me, I asked that I really need to rent a car and this was very important. She keep telling that my rate would go up, again put me on hold to tell me that they would add a border fee. I explained that I was not going outside of the country but to California. So I just said to refund me, than she changes her mind from giving me my full refund to only a portion. I asked to speak to a manager, and she would not allow me to speak to anyone. She said there was no manager on duty. Which I find that hard to believe, when I started to get upset, she would put me on mute and come back to me when she felt like it. I will never book from them again. I am so upset because for me to take the time to write a review say's a lot, This actually is my first review in my 38 years of living.

The website takes the money and sends you to locations that are not livable. Ours had a smashed door no lighting and a crime scene 2 doors down! With no lighting in the room. But then they says its not their responsibility.

I need the itinerary to apply for visa, and I cannot get it from Booking.com.

The confirmation email has no itinerary documents attached. While it says you can download it in the app, you cannot. Called the hotline, they said there is "technical issue" that they cannot generate an itinerary documents for their customer.

This is a joke. Cannot make it for visa application and trip cancelled.

Worst service ever.

They don't deserve any star, it is my worse experience with booking.com. I been calling them Weeks before about my name correction and they charged me for changing it, but still they didn't change yet. All they say is they are doing and done by the day. Nothing is done. Disappointing and dissatisfying

My wife book a hotel room and Maple Grove mn. I paid Booking. Com but was required to pay another 100.00 deposit before I could get my room. They also advertise pet friendly and they are not. I will never recommend using a company that lies on their website and does not keep up with hotel policies.

I would like to raise a complaint about a property on Booking.com to warn people about picking the property. They (both the property and Booking) don't respond OR you can't get ahold of anyone…HORRIBLE customer service…I would not use Booking.com

I used to be an avid booking.com user but will absolutely no longer use them. They don't communicate all fees on the hotel's main booking page until after you book the non-refundable booking. Then the final fees show. The last time I booked, there was a $150 hidden pet fee that was communicated only after the booking was confirmed. No ability to cancel. It doubled my entire booking cost. Book through direct hotel sites instead. Absolute garbage business.

I called and booked a room at Pentagon hotel and this was June, 22 2023 they lied to me told me a shuttle would be available from Ronald Reagan Airport to Hotel Pentagon come to find out the Hotel doesn't provide shuttles then the lied and said that we were in walking distance of all the monuments and museums that was a lie... So the next time I'm going through someone else to book our hotel. DO NOT BOOK WITH THESE PEOPLE BOOK FROM SOMEONE ELSE...

Sayura House is an amazing place to stay, it just feels like home away from home.
Everybody is super friendly and helpful. The food is superb, the room is very clean and bright, with a veranda to the beautiful tropical gardens.
The location is perfect, 100m walk to the beach, but in a quiet area.
I cannot praise all the staff enough. I certainly got the royal treatment.
And I loved every moment of it.
Thank you to everybody! I will be back!

ENGAÑO... TENGAN CUIDADO.

Lo peor es que Booking no se responsabiliza y no ha hecho absolutamente nada por poner remedio.

https://www.booking.com/hotel/es/apartamento-palacio-aranjuez-completo-2h-warner-park-near.es.html?label=from_conf_1&sid=e7daf73e3cc99de4d03d416b0ff6ec5b&aid=*******

Es el quinto dia consecutivo que estoy hablando con servicio al cliente de booking.

El caso esta siendo reportado e investigado y espero que en breves envien a alguien para inspeccionar la vivienda que estan ofertando como apartamento turistico.

Continuo a la espera de recibir el reembolso completo el cual tiene que venir de la propiedad, que es quien se ha quedado con mi dinero injustamente.

Por favor, procedan con el reembolso completo.

Es injusto que cobren una reserva cuando ni siquiera tienen el apartamento con unos estandares minimos para ser habitado.

Aclaraciones sobre la descripcion del apartamento:
No es moderno
No es acogedor
No cuenta con lo necesario para una estancia comoda (Para eso tendria que estar ubicado en un barrio seguro y no conflictivo.)