Booking.comReviews 4,272

Me and my family travelled to Batumi / georgia we booked a room in Anorita hotel through booking.com website before one month as we trusted before but unfortunately once we reached the hotel yesterday 16/7/2023, hotel staff informed me that they are overbooked and they can not accommodate us it was like shocked we were very tired and not expected this at all very disappointed from booking.com will never trust again will never depend on it for our all next reservation will never recommend it to any family or friend very bad experience

I reserved a reservation at Super 8 on July 3 2023. Had a horrible and nightmare at that motel and booked it through Book.com. Book.com customers service been telling me to wait to see if I can get my money back. They wouldn't give my money back knowing that I had discussing stay at that motel. I advice everyone to call some where else. They said why I didn't take pictures I said you think I was thinking of taking pictures all I want is to go as fast as I can. I give Book.com an F for failer to help there customers. Also Super 8 and Book.com are not what I expected.

DO NOT USE. LEFT ME STRANDED IN AUSTRALIA.
January 2023 - 1 day before I was due to fly home with my 2 companions from Brisbane Australia back to Birmingham UK they cancelled my flights with no reason and stated that they could do nothing else for me. I spent hours on the phone to them in Australia (resulting in a huge phone bill) with no other option than to get a $5,000 loan to buy EMERGENCY flights back to the UK. I have since been in contact with the airline that SUPPOSEDLY cancelled my flights home and they have confirmed that the flight i should have been on went ahead. Booking.com clearly cancelled our flights for what seems like no reason and to this date (July 2023) still wont give me any useful information. They keep batting me about from pillar to post with no answers as to why they cancelled me off that flight. Booking.com are denying any fault in this and are refusing to give me a refund or anything to help. DO NOT USE. Please please please anyone who is booking flights with them please be careful! They left 3 brits stranded in Australia with no way home.

I tried to book with Booking.com for a hotel in Sydney's Blue Mountains. When I hit the "pay" button, i was told that my transaction was declined. When I checked my bank account the money had been charged to me twice! I cannot get a room at the hotel and when I tried to contact them directly they informed me the room was triple the price that Booking.com were claiming it to be. They also said they have nothing but trouble with Booking.com. Stay away fro these scammers. Booking.com are dishonest and they try to rob your bank accounts!

Never use booking.com, call the hotel and book or use hotel website. Overbooking by booking.com left me with no room in dangerous place. I call them 6 times they did not do anything. They did not return my money too.

Trying to make changes to reservation was almost impossible. Hade to enter information three times with other agents. Most who spoke very poor English.

Misleading discount claims. They stated that they would take over 60 francs of the total price of the hotel stay. I even sent them the screenshot but they just gave a standard answer that the cost of the stay was correct.

Booking does not take responsibility and does not refund money, in the event that the owners of the venue did not provide accommodation that was ordered and paid for

Watch out on discounts offered by booking.com
E.g., Whether offered a discount with deadline f.I.15 July, please be aware that the code exported on the 14th at 23,59
Non critical but unfair (or misleading) practice

I wish I could give zero stars. I have used this booking site before without incident. However, I had recently booked a two night stay for my husband and son 6 hours away from home. We had called booking.com to change the arrival and departure dates by one day. We received a confirmation email it was ok and called the hotel personally to ensure there was no issues. Unfortunately, they day they arrived, they was no room available for them. I spent 2 hours on the phone with Booking.com while my husband tried to speak to the hotel. The representative I spoke to kept putting me on hold and was reading from a script. He kept repeating himself. He told me there was a glitch in their system and it was never updated with the hotel. He said we could cancel free of charge then because they could not accommodate us. I paid almost $600 for two nights. I called myself and booked a 2 night stay at a different hotel. This morning I checked my bank account and the Sleep Inn took money out. Worst customer service ever! I will never use.

I recently booked at a hotel for few days. When I arrived at the place I realized that I paid 25% more that the actual hotel charges. I initially booked to stay for 14 days but because of an emergency we had to check out 2 days early. When I checked out I was told to call booking and let them know i left early and they will refund you. I called booking and informed them. Few days later I get an email saying that I stayed for the entire period and never left early and wished me good luck at the next stay. This service is horrible and will never use it again and I will make sure everyone i know knows about it.

I booked a room for my sons 19th birthday. I called to confirm the reservation and was told that my son would not be able to stay at this hotel, as the age limit was 21+. The hotel assured me that I would be refunded and to call Booking.com and explain what happened. When I called, I was told a refund would not happen. Basically I was told it was my fault (which is was but I was hoping a misunderstanding wouldn't cost me $144). So now I'm out of $144 and my son doesn't have a place to stay for his birthday.

Failure to notify the hotels of reservations being made leaving unhappy guests without rooms or accommodation being turned away because of bookings inability to notify and implement reservations on hotel systems absolutely would recommend staying as far away as possible as a business owner and as a guest if you wish to at best even get a room let alone the one you booked.

In years past, free cancellation was seamless, but in my recent two cases, the neither the website or app worked. Customer Care number tried to refer me to the hotel who then referred me back to Booking.com. Booking then verbally assured cancellation, but did not follow through - I was stuck with a $99 bill for a room I didn't use. Neither the hotel chain nor Booking.com will make good, though they verbally acknowledge not my fault. I suggest shopping through this site but booking directly with hotels.

I booked a rental car with the booking.com and I was not prompted initally that the rental dealer at the site only accepts credit cards. So I couldn't pick up the rental car, I was frustrated and disappointed of the service. I called the booking.com about full refund of my debit car but the agent told me that I would only recieved the insurance fee for less than $50 and I paid $190 for the rental. The agent pretended to help out and told me at the same time that they had this problem before but did not fix the issues. Why customers are not alerted to pay only a credit card required for rental?
There are so many bad review about Booking.com, if I read these reviews before I would not had gone to this site. Please don't use their service I deleted their app right away after reading all the reviews because I have had the same experienced with the booking.com

I booked a 1 night stay at a hotel. I paid for my stay 2 night prior to my stay. Once I got to the hotel to check in, they did not have the money through booking.com. I showed the staff my receipt. But they could not give my room unless I paid again. I have been in contact with booking.com since July 2nd trying to give them the opportunity to make things right, now, they are not responding to my emails nor acknowledging any wrong. So, save your money. Literally. Go make a reservation someplace else. And always save your receipts. It will be helpful when I contact the Authorities.

Today was my last time with them. Customer service did not help me solve a dispute with a hotel owner who cancelled my reservation when i couldn't show up the first day

A lot of money for a flight was taken from my partners acc and within seconds it was cancelled leaving this money somewhere? Where? The response was that it would be refunded within 2-5 working days. Not good enough. It should have never been taken in the first place. This system you have really needs to be sorted out as it upsets people, not that you care but it does. Sort it out! Very unfair!

Had a very bad experience with Booking.com on renting cars. When the rental car company cancelled the booking due to change in country regulations, Booking.com refused to make the refund even though the rental company is not charging. Sad part is Booking.com gives no explanation even though it was reported on the same day. Pathetic experience.
Have decided to say a Good Bye to Booking.com after using them for several years.

I booked my vacation thru Booing.com as a vacation package for 4 people. The package included flight and hotel. The flight was done correctly however when it got to the hotel the system just made a reservation for two guests. I found that out a week before my traveling dates. So I called the number give on the site and I found that booking had a sister company so at that time the flight is divided between the flight and hotel company. Therefore supposedly the care team not so care. Couldn't see the entire itinerary for the vacation package. So they had me back and forward in the transition all the agents couldn't help me until one day I spoke to an agent and supposedly was going to help me and never got with me. So I kept on calling and I got yo another agent that supposedly had made the correction and that I didn't had to pay anymore money. She even sent an email for the confirmation. However when I got there the same agent told the hotel to make the correction and to do whatever it was necessary but never communicated to them that I wasn't supposed to pay. The date was already there I was force to pay the difference in order to continue my vacation. This is very upsetting and frustrated when you are there and had no option because the agents aren't available to take responsibility of their mistake. I hope people see this and don't do business with this company. Is easy to make the reservation but once they get their money is impossible to get a resolution when you encounter a problem like mine. I will never use their services ever again and I will the word out about my experience