Booking.comReviews 4,272

Here is what they don't tell you--you book through them, and the hotel sees you as an inferior guest. Our hotel, Holiday Inn Express in Ft. Atkinson, Wisconsin, had multiple issues--TV not working, a refrigerator without visible controls that froze and exploded food and canned soda. A desk clerk promised us a discount for our trouble, but upon checkout, we found out that since we booked through a third-party site, and they already had our money, we were SOL. The hotel did not respond to a nicely worded and thorough email, so what might have been a four or five-star review, had they addressed the issues or at least answered us, became one star. Same to Booking.com. There appears to be NO WAY to warn other guests about this practice. Basically you are buying a pig in a poke, to use an old-fashioned expression that means you pay up front and HOPE you get your money's worth.

Asked a refund for a cancellation flight. Got the mail, called several times the customer service. Was assured being refund in two weeks. We are at almost 7 months. Now they don't reply anymore. And they have the courage to advertise trough all mass media?

I have had the worse experience booking my vacation thru this company. They have awful customer service and don't take responsibility if something goes wrong, they don't want to assume it and will blending the other part. Don't ever make business with this company, they are they worse.

Support equals non support. The still owe us a refund from a site that one hour before we arrived sent a text saying they would not accommodate our visit. Booking.com has offered zero help!

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Jingyi Lin
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Booking.com

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Jingyi Lin
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Rated 1 out of 5 stars
Use Booking.com at YOUR OWN RISK
I called to cancel a flight three times on May 8, within 24 hours of booking. Two booking.com agents said the tickets were non-refundable, even for same day booking. Another agent said the tickets cost 45 euros to cancel for same day booking. All calls are recorded.

I called TapPortugal airline directly and they informed me that the same day cancellation is fully refundable with booking.com. I called booking.com back and the agent still told me that the tickets were non-refundable after I repeated what TapPortugal airline told me.

I investigated further and called booking once again on July 14th, after returning from travels. The booking.com agent said that the tickets are fully refundable on same-day booking. The agent apologized for the mistakes on booking.com's end, marked the case urgent and escalated the issue to the management team. The agent said that I need to wait 24-48 hours for it to resolve and I would receive an email from booking.com. I never received an email and nobody called me back.

Today is July 19th, and I have waited more than 100 hours. I just finished my 11th call with booking.com and I am still not refunded, nor given a written apology from booking.com. This morning, I received a foreign call from London (*******390) who said that he is a booking.com agent and he couldn't cancel the flights because they are non-refundable. I told him that I have verified with the airline and multiple booking.com agents that the tickets were fully-refundable on same day cancellation and I keep a recording of evidence. He hung up on me after hearing this and never called back.

This is an awful experience for any booking.com travelers. I've been a loyal user of booking.com and I am disappointed after I have gone through all the process of customer support, I am still not refunded or apologized to. I have invested more than 5 hours trying to cancel flights. This is a mistake from booking.com, I should not be going through all the trouble to correct your mistake.

Booking.com is doing business with this vendor thus: exposing travelers to accommodations like this.https :// www.detroitnews.com/story/news/local/detroit-city/2021/03/01/detroit-police-shoot-cincinnati-man-suspected-killing-wife-3-others/*******002

Booking.com is the absolute worst site to book your hotel accomodations. I had a problem with one of the properties on their site and it took 3 months to get a refund. I called them over 5 times and everytime they told me 12 to 15 days and then it would never come. I spoke to a senior agent who said I wasn't due a refund. Then when I asked to speak to someone above her, of course she states there was no one. I hung up on her and called right back and a regular rep helped me get my refund! This company sucks! Try Trivago!

Wouldn't accept the dates i chose on the calendar; it clicked the day before and wouldnt let me edit. Ended up calling the hotel and making a new reso and cancelling my Booking.com one because there was no other alternative. Overall, totally not dependable as a service and will not use again.

Do not use this platform! Been lied to several times. False promises. Contradicting conversations and agreements from every single employee I've spoken with. Hung up on several times. Been told to calm down by managers as I simply explained the issue. Been brought to tears with the rude staff and lack of willingness to listen or do anything. While crying was told to calm down again. Often the tone was accusatory as if the system errors they were experiencing to not let me leave a review were my fault. No replies to emails or follow ups as promised by employees. Taken over a month to come to the conclusion that booking.com won't do anything, not even let me leave a review (breaking my consumer rights) after having brought the accommodation to court (winning the case) and them just ignoring court rulings. They do not care of your experience, all they care is that they've got your money and nothing you do or that happens will convince them otherwise. Worst customer service I've ever experienced!

They are a fraudulent company if i could give no stars i would never again! Customer service is horrible they giev you the run around and they have no management

Absolutely Disastrous! Booking through Booking.com was a rip-off. Their prices were outrageously inflated compared to other websites, making me feel scammed and cheated. The worst part? Trying to reach their so-called "customer service" was an exercise in futility! They seemed indifferent to my issues and provided zero help. It's infuriating to pay a premium and receive such abysmal service. I'll never use Booking.com again, and I urge you to avoid this money-grabbing nightmare. Save yourself the headache and explore better alternatives with fairer prices and actual customer support!

Booked accommodation more than 6 months in advance and after confirming and arriving the accommodation was not available. It was 5pm on a Friday and I needed 6 nights accommodation last minute. Could not find a number for booking.com so I booked alternate accommodation and contacted them afterwards. I requested and was told I would receive the $500 difference in price for the accommodation but then after multiple phone calls and emails requesting different things each time and telling me I had not provided the required information, I received a $250 refund as a 'good will gesture'. Putting me out of pocket $250 that I had not budgeted for or could afford.

We booked a car through booking.com and the night we arrived our flight got 2 hours delayed. We landed on Olbia Airport and directly went to the car rental where our car was booked and paid online 500 Euro for 4 days. Unfortunately it was closed and there was no way we could contact them. We phoned booking.com and spoke to them many times overnight they promised us that you will be able to take your car from the car rental company called LOCAUTO. We spent the whole night at the airport and in the morning when they opened the car rental service they told us that as your flight was delayed we have rented your car to someone else and we cannot accommodate you any more your booking is cancelled and we will not refund you a penny.

NEVER BOOK A CAR RENTAL SERVICE THROUGH BOOKING.COM IN CASE YOU ARE LATE OR YOUR FLIGHT IS DELAYED OR CANCELLED. THEY WONT ASSIST YOU AND WONT REFUND YOU AT ALL. PLUS THEIR CUSTOMER SERVICE FOR CAR RENTAL SERVICE IS THE WORST EVER. THEY CANT EVEN SPEAK ENGLISH PROPERLY.

After two confirmation emails from Booking.com, one of which was the day prior to our check-in, an 11 hour drive, and pre-payment of our room, we were informed the hotel did not have a reservation, they were full, and could do nothing. Trying to get Booking.com customer service on the phone was difficult, and we left multiple messages for customer service. The chat feature said I'd hear something within 24 hours. Meanwhile, I was out $1500 and we needed to pay for another room that night. A week later, we finally received notice that our reservation had been cancelled by the property, and we would be receiving a refund. They were apologetic on behalf of the property and offered to pay any overages, which was good. But they were not easy to reach in the moments I needed them.

Pictures are worth a 1000 words,that is the case with booking.com. They offer the best to you online everything looks great until, you make your desiaton, then it the bottom of the barrel. I have never stayed in a worse place than what they booked for my family. Sorry is what they are.
We booked 4 star accommodations at best 1/2 star.
No cleaning service
No beds made
No clean towels

NO ONE WANTS TO BOOK A PLACE LIKE THAT ON VACATION!

SO WHY BOOKING. COM?
Why?
Thanks for nothing.

But wasn't paid for... I knew my friends paid for it I saw them. I never complain about no place but I had to drive back home because of booking com couldn't find it... bad business

I don't need to pass the concerns. I need to add a review on booking website. So everyone can see the real truth about one hotel that is scamming people and that Booking is a part of this scheme as well!

Booking started using some so called Third Parties Partners So The Hotels will never give you a refund or You will never be able to write a really true review on Booking website.

They are hiding so many discriminative schemes and cases!

Stay away from Booking. You may loose your money for the entire trip or a stay at a hotel.

Booking started Partnering with Credit Card Processors from China. And if you want to refund your money because the hotel that looks good on booking is actually a shot hole. You will never be able to get a refund!

Shame on you Booking. STOP SCAMMING PEOPLE!

I booked online through booking.com and when we got to our hotel booking.com never gave them our virtual payment! Not just us but about 6 other people at the hotel were standing in line waiting for approval! Would not accept my virtual pmt so my boyfriend just went ahead and paid it yet again even though I paid thru booking.com! $223.70 I have called numerous times to try and get the credit card refunded but they act like they don't know what's going on.basicly they got paid twice and donot want to give a refund! DONOT USE booking.com! It's happened to so many people!