Booking.comReviews 4,272

Every worker is either unskilled, unqualified, and/or unauthorized to help you for various issues. They always send you to a different department and make you wait on hold for long periods of time. Sometimes they disconnect the call and you have to start the process all over again. Once you are finally sent to the "right" department to deal with you issue, all they do is put in a complaints form for you that may or may not be processed within 72 hrs. They do not provided immediate help if flights or bookings are cancelled or delayed. They force you to reach out for refunds with the companies that they booked for you.

DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM
DO NOT USE BOOKING.COM

Arrived to hotel only to find out that Booking.com had not advised them of my reservation. The manager said they could not honor the price I had reserved for, so I ended up paying $350 for a room, instead of $250. I was lucky that they did have a room! The manager told me that it wasn't the first time this happened; that Booking.com are "not the best". I am furious!

Please save yourself the frustration of dealing with these clowns.I booked a car through them had an issue spent 50 minutes with customer service clown and all he did was repeat I am going to do my best to assist you.I finally said your best isn't working can I speak to a supervisor which he replied that's not there policy. Stay away from them

I cancelled a reservation within an hour of making it, called booking dot com, connected them with the hotel desk who agreed to wave the cancellation fee and booking don com did NOTHING.
It appears I'm left with the +$300 bill.

https://www.consumeraffairs.com/travel/booking_com.html

They cancelled my hotel reservation in Athens for no apparent reason. In the process of rebooking, I had to perform the date selection several times due to poor booking software. After booking a non-refundable $2,350 room reservation for 4 days, i quickly received in their confirmation email and realized it was the wrong week booked. I immediately call customer service and asked to switch to one week ahead. Despite it only being 10 minutes since I made the payment, they refused and expected me to eat the $2,350, even though it was their original cancellation that resulted in this simple error. I will never use them again!

I reserved a room through Booking.com at Extended Stay America on 6/12/2023 and prepaid the reservation. Huge mistake. When I arrived, the hotel was overbooked, so I booked another hotel with Booking.com. I've been trying unsuccessfully for over a month to get a refund for the oversold booking, and actually succeeded in getting to a person on a couple of occasions, and was told they would get back to me within 24 hours. This has been an incredibly fruatrating experience. Stay away from Booking.com.

If you are going to Los Cabos, Mexico, do not stay at Hampton Inn suites by Hilton. I had such a bad experiences in that hotel including SCAM! The employees that had access to my room, opened up my bags, I am very sure about that. If you don't tip good the housekeepers, they don't provide all the items you need in your room, they are very unprofessionals. On Friday night, I received a call from a person that identified himself as Juan Martinez, he said he was a security at that hotel. He called me on Whatsapp. He said he was conducting an investigation about a car in that hotel parking lot that had guns and drugs inside. He wanted me to cooperate. He wanted me to ask to all his questions. He knew all about me, even my room number at this hotel. He asked whomelse was in the room with me. He wanted to talk and have my daughters phone numbers as well. He said he will knock at our door, and we must open only for him. I started to panic. Passed the phone to one of my daughters and called the receptionist at the hotel. The receptionist informed that there isn't anything like that going on at the hotel. That Juan, the criminal, was telling my daughter that he wanted to video call with all of us. I told her to hang up. We went down to the lobby and talk to the receptionist and security of the hotel. They didn't want to change our room. The receptionist said that his manager in the morning will come and talk to me and my daughters and help us. Nobody ever come to us to say anything, as a matter of fact, the employees acted like nothing ever happened there. I believe my personal information was spread around. Be very careful if you are going to stay in that hotel.

Pure scam! Do not book from them! I booked a packaged through them for my son birthday trip to Disney. Paid everything in full. When I got to the hotel, I was told they only paid for one night. Tried to contact them to no avail. Paid $822.17 out of pocket, thinking that they will refund me back. Which is the right thing to do. They refused to refund me the money. I've sent them all the proof you can ask for. I've run out option. Shame on you! What if I I didn't have that amount on me. My son and I wouldve being stranded. I had to call my back in report it. Hopefully the back can refund me the money. I've never had this issue with Expedia! Don't ever book with them. Run!

We had a booking last weekend. We reached at the hotel at around 10PM and they said booking was not there. When I called booking.com customer care, they handled very badly and sending wrong info to me. We were there at midnight in a new city without accomodations. The hotel was cancelled and they mentioned after 1 hr of customer service calls with some incompetent poor communicator that they cannot book the hotels. This is a scam and I don't recommend this as they put my physical safety at risk plus the mental issues caused due to that.

I booked an appartment with them in line and cancelled for a emergency booking.com gig not care to help

Booking.com has big problems!
Is the start of the end?
Maybe they has no money to pay the hosts after they take the money from guests!
If the hosts crash(being unpaid by Booking),what happen's with the hollidays already booked?
Booking decide to don't pay their "partners" for more than 1 month (June,July) because...they work at the system In the middle of summer vacations! The problem is already Booking delay the payments to the hosts!
How many guests will have no money to pay Booking bills? How many will close? How many vacancies will be lost? Only because Booking decide like that!
If you dare and ask for your wrights on the forums...Booking erase your messages, because are not convenient! You have only to accept Booking decissions and...shut up!
Something is unclear and Booking don't respect the contracts with the hosts! Who is responsible for this casino in the middle of summer? Why Booking don't answer at hosts legitime questions? What happens there?

Booked flights. Tried to change one leg of four. They ended up cancelling a different leg. 4 hrs on phone. No resolution. Just awful

Very horrible experience which is against the ethics of hospitality.The staff are not ready to help instead thy force you against your will and are just money conscious. If there was half star I would willingly give

Dont use, advertise a discounted price with account but wont let you complete the reservation, very misleading

Booking.com not guarantee the reservation prices. Booking.com increased prices on reservation while the hotels increased price based on their availability. My booking in Dubai increased 2 times on prices just 2 days after the reservation. Reservation w/ Booking.com is scam! Booking.com is con!

They canceled my reservation after driving 9and a half hours to are hotel don't ever book on there site just horrible

Is hard to contact with their customer service. No response or ending the chart by customer service side without a response. Terrible company.

Do not book with bookings.com. It's all bait and switch they lie they take your money and promise you things that they do not deliver.

If I had a choice to choose something less than a single star I would have chosen it. They are the worst. They pick the cheapest flights which do not have any baggage allowance and as you check it the airline company charge you for your seats. The also do not refund your money when your flight is cancelled. I will never use them again.

Arrived at my vacation rental and couldn't access it. Spent 3.5 hours and multiple calls with Booking.com in105-degree Texas heat out in the middle of nowhere only to be told there was nothing they could do. By this time, over $75 worth of food was spoiled, I was stranded with no place to go and no internet. My daughter was able to find another property for me, but it was 45 minutes away from where I needed to be, did not have water access or several other amenities I had requested in my initial reservation. Booking.com had told me they would pay the difference for an alternative property, but after submitting all the paperwork at least 10 times, I've gotten nothing more than lies, excuses, and rudeness Their customer service is horrible! And they show absolutely no care or concern for all that I went through being stranded like that, nor for all the additional costs incurred. They were quick to say it wasn't their fault, but it was -- Booking.com didn't even have a contract to list the property. When I mentioned that, they actually finally admitted that, but made no attempt to compensate me for all the costs. Will NEVER use booking.com again!