Booking.comReviews 4,272

Worst customer service ever! They tell you something has been handled when in fact it has not. Waited over 40 minutes to be able to speak to someone on phone, their live chat option is not, the only reply is that someone from customer service will reach you in 24 hours, which never happened. Will never use booking.com again

Booked a hotel room on the way to the hotel. A Hilton property with a 8.5 rating. Arrived at the hotel within 15 minutes of confirmation. Hotel couldn't find my reservation with either my name or the confirm #. It was 9:30 pm. While the desk clerk worked with me, 3 guests came down to complain about filthy disgusting sheets! My husband and I left and found another hotel. I'm watching my credit card, no charge from Booking.com yet but if one posts. I will dispute the charge!

The hotel couldn't find my payment but my statement showed I made it and it was reserved. On my booking. So I called BOOKING and got charged $12 for international calling through my Phone company. AVOID this 3rd party company!

I spoke to this rep Anna he didn't want to provide a id number no supervisor poor customer service skills the reservation was for number *******371 hopefully her supervisor sees this

They sent the host the wrong credit card number, twice, because of their mistake I lost our reservation for the resort my family and I had planned to spend our summer holidays at. They did not care at all or even try to fix the problem that they caused.
I wish there was a no star rating because that's what they deserve!
DO NOT USE THIS COMPANY!

Very beautiful place. Staff was very friendly.Great food with a lot of variety. Clean rooms. Absolutely loved it! Will definitely go back.

BEWARE - there is a scam happening, I assume mostly in Europe, of a FAKE Booking.com - that the real Booking.com doesn't seem to care about. I have tried to warn the real Booking.com over and over (multiple emails, calls, and even customer service who promised they would call be back and never did). Real Booking.com sucks too, but I want to warn you about the FAKE Booking.com.

The email address they are using is *******@booking-ssl.com and the call themselves "Booking B.V." which is technically the real Booking.com's name, although they dont seem to use that. It is an extremely elaborate scam, with seems like automated emails and a even a fake website. Be warned, I was scammed out if a lot of money!

I made a reservation through booking.com in chanhassen Minnesota for a room that can take up to four people, however when I arrived the room only has one queen size bed and there was no way to add even a rolling bed to the room. When I complaint about that to the front desk, they said booking.com miss advertise the availability of the room and the service. So, I checked out early after calling booking.com. They send me an email, making it sound like they were componsiting me the day I checked out early for my enconvint of not having my son and my grandson staying with me during my trip. Not even an apology or any explanation for how come the were miss advertising the room.

The studio in Milan was horrible, poor air conditioning with the hot weather, caused me to leave the rental and book another hotel through booking.com however, after complaining to the property manager, who did not do anything I complained to Booking.com yet Booking.com refused to give any refund. Booking.com only care about your money once they get your money even if you are dissatisfied with your stay, they will never refund a penny. Horrible site to book rental.
Booking.com will not guarantee your satisfaction. Never do any booking through Booking.com you will lose your money.

I did book through booking.com an apartment internationally. I tired to call The phone # on the reservations and email/ text no answer. I called booking.com who also can't reach the place. They asked to wait till check in time which was one hour later and call booking.com if the host not answering. I called booking.com one hour later time of check in to get refund so i can book another place. They refused and asked to wait another 30 minutes. booking.com customer service threaten to hang phone on me. She was screaming at me over the phone for requesting refund for service i did not receive.

I made several bookings in Egypt. Booking.com shows them highly rated. The property was a camel barn with literal camel feces inside on the stairs to rooms.

We refused to stay at the property. Booking.com refuse to refund our payments for 4 rooms based on the 'property' owner saying we did not show up. Th image shown is the actual 'hotel' they booked us in.

I recently booked 2 rooms at Best Western Southlands in Oak Forest, Illinois. One room was described as a "Traditional King with a Sofa Bed" the other was a "Traditional King". The on-line Booking.com pictured a king bed and a sofa bed in the room.
When we checked in, we were told there were no sofa beds available at this hotel. The clerk told us that Booking.com refuses to change the photo and the room description on their on-line site. We called Booking.com to try to sort the out the problem, but they could not help us in anyway. "This happens," was what we were told! As there was a concert at a nearby amphitheater that night no other rooms were available. The hotel was fully booked and had no fold-out beds to offer. We ended up pushing two chairs together and the hotel gave us extra pillows and bedding. I spent the night trying to sleep on the chairs. Never again, Booking.com.

This is an update to my previous review! It's been two months and still waiting on my refund! Booked through Priceline which is a sister company to Booking.com. I canceled my reservation within the allotted time because I found a better deal. They still charged me almost $300. Even after they sent me my cancellation confirmation. After booking through Priceline you can no longer go through them you have to go through Booking.com and they both are working together to use and take customers money! There are no reps in USA but work out of Singapore which make things even more impossible and frustrating! I have been getting the run around for MONTHS! I've spoken with so many reps and supervisors and they get frustrated and hang up in your face and don't call back! I've sent ALL PROOF of when and what time I canceled ( the email they sent me) 2 months ago! Still nothing but the run around! I'm literally on hold now with the 3rd rep today. Please don't even waste your time with either company! If you still decide to book with them after seeing all the horrible reviews…. Can't blame no one but yourself! I'm so mad at myself right now!

Doesnt warrant 1 star - your prices are massively deceptive, I am done using your site, and cannot believe anything you show. Find some other sucker to deceive you crooks.

Booked our flight, Hotel & taxi through Booking.com, however Booking.com has sent a Taxi to the airport at 12:00 midday instead of 00:30. Booking.com booked our flight and knows arrival time yet they despite four calls decided to disown the problem and refused to refund. They can only be labelled as Booking.Cheat.

We had booked Paradise hotel at Myrtle beach SC w breakfast & kitchenette, we had paid around $400 per night end of July, when we got there we were kind of shocked how filthy the place was, stuff not friendly at all, the pool looked like was not cleaned for the entire summer, while next door's pool was clear blue, we also find out that the room avg price was $150, where we had paid $400 per night, in the next morning we were denied free breakfast according to front desk, breakfast was available only for those who had booked directly thru the hotel, even-though breakfast was published on booking.com site. For the entire stay it smelled like lots of folks around here were weed lovers, you open the balcony at night time and that all you smell, I could probably write a book about this experience, it was a big disappointment for us, we tried to call help desk, they're in Philippine, we felt we were scammed!

I bought a flight ticket through them and the airline cancelled. Airline refunded my ticket but they hold my money they didn't transfer my the money. 100 phone calls and 2 months yet nothing. Avoid this website by all means.

I booked one of the Las Vegas hotel via booking.com back in 12/2022. We have two adult kids with us total 4 people. On booking.com they showed two queen beds in one room,our email confirmation also showed we reserved two queen beds. During Christmas we showed up in the hotel, hotel front desk was saying. That is one king size bed, not two queen beds, but do come with sofa pull out. I have two adult kids how are they going to use one sofa pull out bed? The hotels in Las Vegas front desk was saying, you guys need to call back booking.com to talk to their representative, we did, the representative was saying we are sorry this is a holiday season. We don't know what else we can do. This is a scam.! We went back to another front desk of this Las Vegas hotel, somehow, this front desk was able, to help us check into two queen bed, yeah booking.com you suck why bother sent confirmation email to your customer if you can't even keep up with your room size and how many bad customer reserved? Will never use booking.com again. And, I will make sure I post that on every single social media.

Booked a car in italy for 16 days and when i went their they did not give me the car saying that they need my international license physically despite that i have UAE driving license which i am using where ever i go and a soft copy of my international license. There was a huge demand on rented cars and they simply give me all the challenges to not give me the car. Booking team was of no help at all. Even did not help me to refund the amount. It seems they are only putting a trap for travelers. No respect and unfair. Simply do not use booking.com they are not entirely as they seem to be.