Booking.comReviews 4,272

I have cancelled a booking on the last day of "free cancellation", writing to the host through the booking.com website. They have nonetheless taken €260 from my card, and all attempts to have an explanation failed. Pure theft. On other occasions they seemed to be correct.

Scabies! Need I say more?! Found this Hotel through Southwest Rapid Rewards Points and Booking.com. So I thought it might be OK for a 2 night stay.
1. First bad sign - When we arrived the "lady" at the desk laughed in our faces when I asked if there was a continental breakfast served.
2. Second bad sign she wanted $100 cash deposit even though the room was already paid for and reserved through Southwest and Booking.com.
3. Arriving at the room, the door and locks were apparently kicked it at least a couple of times, and the elevator walls were rotted out at the bottom.
4. The air conditioner really didn't work and kept turning on and off and took a full 12 hours to cool down the room even a little bit.
5. Went to the Soda machines and ALL were broken and not working, was sent to the Polynesian hotel next door (same owners) and their soda machines were broken as well.
6. After checking out, in the parking lot there was a family of "immigrants" staying at the hotel eating a watermelon with plastic spoons that was just sitting on the ground behind their car.
7. Upon arriving back in NY my wife and I began itching and breaking out with pustules all over our bodies. It looked like chicken pox. We went to 2 different Doctors and was asked if we stayed anywhere in a hotel within the last week? We said "Yes" - To which they answered "well now you have Scabies!"
Sooo - Thank you Southwest! And Thank you Booking.com! And Thank you Ocean Plaza of Myrtle Beach! Now we are tp endure weeks of suffering and medical treatment!
So my advice is "stay at your own risk!"

After trying to stick it out because I did have one good experience. I will never ever book through this site again. The first issue I had was they were booking me with my name wrong so every time I checked in it was a circus to find my reservation. Then I had a good experience overseas so I stayed the course.
This last issue was so big and so damaging to me financially that I can't in good conscience ever use them again. I booked two stays for a business trip I have to take in November to a couple of different cities in Texas. BOTH booking options offered free cancellation and I would be charged 3 days prior to my stay. One hotel immediately charged my card overdrawing it by $500, the next day the 2nd hotel attempted to do the same but was blocked by my bank. I immediately canceled both stays. I will stick with booking directly from the hotel from now on.

Booked an apartment for a weekend months in advance. Arrived on day to be told (after trying many times to make contact) that the booking was now cancelled due a leak. Got text from host while stood in doorway. Had to find our own alternative accommodation. Booking.com still not refunded our full payment several weeks later as apparently we were a no-show - despite evidence otherwise! They do very little to follow it up in the hope we will just forget about approx £200. Never use again, they do not care or wish to resolve matters when things go wrong - can easily see now why reviews for them are so terrible across the internet.

The worst experience I have ever encountered. Our return flights were cancelled and booking.com offered us a refund which we accepted on June 21 2023 and we still haven't received our refund which is worth nearly £600.

We have called customer services many times, rude staff, they hung up the phone on us multiple times, asked us to call the airline ourselves even though they were the ones who cancelled the flights.

They keep saying you will get the refund and that they are waiting for the refund from the airline even though I paid booking.com directly.

Still waiting for my money, this is daylight robbery. I've never witnessed something so terrible, this is very very upsetting and I'm extremely annoyed. I demand compensation and full refund from booking.com, I've emailed the head of complaints and the CEO but no reply.

Stay away from booking.com, they are thieves and I will Never use them again.

All seems good, until there is complaint, on the phone they promise everything, but not delivery, silent is their biggest tool.

I would like back the 3 rooms I booked 4 months in advance that were cancelled for no reason and for some reason no one can help me!
I will continue to give a bad review until you fix my problem!

I changed a reservation from May to April of this year. My card was still charged for the May stay and I have submitted the requested documentation 4 times and they keep giving me the same response, submit your documents. Either they don't know how to check their drop boxes or their system is broke-either way I won't be using them again and I travel every year. I've asked for a supervisor contact info and its the same thing...submit your documents...

They charged me $90.1 for a room that at the hotel when I arrived cost $65.79 and rooms were available. The invoice the hotel gave me was $65.79 for a room I paid $90.1 for. Always call the hotel directly before using these charlatans.

I made the flight reservation through Booking.com in March, 2023.
Later, the airline made a change to the flight, so I had to cancel.
The airline processed a refund rather quickly and sent it to Booking.Com's account (MasterCard account ending it 8699).
They also sent out a confirmation for this refund.
However, Booking.com despite receiving the refunds, has refused to reimburse me.
This is despite multiple calls, and at least 11 email correspondence with their third party customer service company, Gotogage.
They are slow in responding, and every time, I have to explain everything from scratch, only for them to restart to default ignorance in their next response.

I reserved a room for one adult and two kids on booking.com and put their ages in. Age 14 and 8, and when I got there, the hotel said that the reservation was only for 1 adult! I tried to negotiate but they wouldn't be flexible. Booking really messed up here. I wouldn't recommend using them for reserving with families or more than one person.

We booked two nights at the Naples Grande Hotel though Booking.com, prepaid for both nights. The hotel refunded one night since we left due to a water leak from the toilet which we reported, and we have documented through photographs. The hotel covered the smell with bleach and we unsuspecting reported the bleach smell. Up on checking the water source on the floor, discovered that it emanated from a crack on the toilet, we actually walked on that floor. Booking.com refused to refund the amount from our booking, even though the hotel had waived the one night stay. The "business of Booking.com is not the really check the facilities they represent and say, it is not their business. Booking.com, does not care for costumers using their site, and respecting their clients.

I booked a round trip from SFO to Manila and 4 hours layover in Japan cost $2600, I made it to Manila safe, after 15 day's vacation ready to leave found out in the last min there person booking.com agent who booked set me for one way trip, I was stranded, so when I called they refused to help me, which clearly on my profile says a return ticket but the airline says I don't have any tickets for my return, I go back calling them to fix it and they said it was a one way flight. And I have to pay another ticket to come back home so it cost me $5000.00 on a direct flight so I'm total I paid $7600. I'm going to sue this company for false advertising and insurance fraud. Do Not Use them.

I bought a flexible ticket, they kept having technical issues, couldn't change it. Have a flight I cannot use and cannot change stuck with a 700 flight and no refund and THEY EVEN ARE KEEPING MY 35.00 FLEXIBLE TICKET FEE! PIGS!

Reservations where made at Hotel Coco Bamboo in
Medellin, Colombia. Booking.com was used for the reservations. Once we got to the hotel & up to our rooms reality set in! No air conditioning, the rooms were tiny and dirty. I stepped in the bathroom and honestly that was it! The bathroom was full of black mold. Not at all good for my asthma! My kids room was a sardine can & no window. We had to get out immediately. No offer to get us other rooms.
I made probably 8 to 10 calls and all but one service agent hung up. I have made it my business to inform everyone that I can about the quality of company booking.com is. Never again, worst company that we've dealt with. Do yourself a favor and steer clear!

We booked airport transportation service and I commented we have 5 bags but the driver came to pickup ordinary car and he refused us to drive to the airport due to too many baggage. We called local taxi which is same size of his car fitted everything and drove us to the airport. I had to pay extra taxi fee so, I claimed Booking. Com about that they didn't arrange right car for us. They refused to refund our money.
Please stay away this company. They didn't do their job and blame on you, they have no responsibility to do their work, don't care about customers. I wish I read this review site before dealing with this horrible company.

After reserving 2 hotels rooms via Booking.com and driving 45 mins to the hotel just to find out that Booking.com NEVER even booked my hotel stay, I ended up paying over $300 more for my rooms because at that point I had to book directly with the hotel! Booking.com still sent me emails as tho they took care of me. They wasted my time and money. I could have used a different company! I've told everyone I know not to use this company. They are unreliable!

Beware of fine print and advertising. We booked accomodation in Paris and waded into a further deposit requirements and 6 hr window to checkin to property.

Miya is the best. She was so patient and very helpful to resolve our issues, we had our booking canceled just 30 minutes before check-in but she was able to relocate us to another location.