Booking.comReviews 4,272

Bad organized, they don't care about their customers.
If there is something happening and you even have proof if the property or room that more things are not going on well, they don't take it in consideration.
Even thought you as an idiot have to pay sometimes up front for non-refundable bookings. You can say bye-bye to the money, no matter how much proof you have or how many things went bad with your stay! Even when important things are not okay like the location of the property or rats, they don't care and anybody can book it again and again. Really, really bad….

I surely recommend Airbnb (very good customer service!), Trivago, Kayak or Expedia.

We booked air tickets from Booking.Com to Chicago to Paris to Delhi, India; 5 months in advance. The tickets keep on changing from time to time without prior notice. On one time, they changed a ticket that departure of air from Delhi to Chicago was before the arrival of air from Bangalore to Delhi. Callings and callings make pains, anxiety, emotional damage etc etc. please be careful with this website. They don't care you. Just only money for them. Please see thousands of reviews about them on other consumer webs.

Booking as platform is not offering any protection in case of scam. They will just contact scammer and ask politely for refund. Any other platform with money transactions has customer protection. Additionally, customer support is not educated to help customers with any non-trivial issues, if it is not in textbook you are doomed.

I've never had such a poor booking experience through the competitors. The listing said it had 3 BRs and 6 beds. I was leasing the entire house. The day before I discovered I had been given only 2 BRs, was sharing the communal spaces. 1st I was told the company would pay the difference for a place that could accommodate me. But then they would pay only $27 more. After I made reservations four months in advance, I was not going to be able to touch something in the same area for anywhere near what I had been promised. Customer service was extremely difficult to contact and not at all helpful. If anything they lied to me throughout the process. They pulled a bait n switch. Don't use this service.

Booking.com is a great place to book a hotel if you want to pay 22% more than you need to. What they do is when you google the Hotel you want to stay at the Picture of the Hotel pops up and while you think you are clicking on the actual Hotel website you are clicking on Booking.com's. So after you select and pay for your room THEN the total price populates and you realized you just paid these BOZOs for nothing. When you think about it it is a brilliant business idea. They are sipping on Margarita's on the Beach in Brazil by taking 22% of each Book...for nothing...

I booked a 1 deluxe queen suite only to finding out that I am actually ending up with a 1 deluxe queen room.
This was my first and ladt time using them.
Next again OMG
I should have known better.

My wife and I first used Booking.com for our recent stay at Harrison Hot Springs in British Columbia. We picked a nice hotel based on description, pictures, etc. as well as location and proximity to the lake.

We chose a room at the Harrison Hot Springs Resort for a total of $760 Canadian for three nights. We were OK paying this amount of approximately 250 a night as it seemed to meet our needs. When we got to the hotel, we were first told that there was added fees, which were not readily apparent when we booked. This included 16% sales tax and a $25 a night resort fee. This totalled up to $960. I don't like these kinds of ambush tactics. Upon further review of my booking, those fees were included at the bottom of the invoice. It is of course on the customer to take the time to review all pertinent information, but separating hidden charges from the readily visible total is greasy.

The room we were given was from a 70's vintage, had no air conditioning and hard mattresses. The wifi is as slow as a banker agreeing to a cash loan and the pay per view movies were $25.99 per movie plus tax.

Booking.com did not make our choice essier, it made it regretful…

The hotel has nearly a 300. Dollar hold on my card due to the fact of booking. Com virtual card didn't work at the hotel for a pre paid room. Room was not worth the money. Says there is breakfast and there's not over priced room and in pretty poor condition for a staybridge hotel which is part of holiday inn. All I can say is I'll never stay at this dump again. I will stay at silver cloud when in crappy Seattle with the big homeless junkie encampment. Don't ever stay at staybridge.

I will never ever use this company again. I've gotten told three different stories it was a he said she said situation they have no integrity their principles are down the drain. I could go on and on about this company as you can see that's why they got a 1.4 rating

I booked a room for through booking had an issue reached out to them and the hotel. Booking said no response from the hotel but yet booking is the third partying booking for this hotel. They telling me it's nothing they can do I have to contact the hotel if y'all can't get in contact with them how can I. I sent over all the information booking asked I will never book with booking again. I will get my money back trying to be nice about the situation taking proper causes. Went for my son birthday and we all was bite up we seen a termite and killed it.

Host use it to scam customers because booking.com have no power/willingness to stop them. Fidaul Alam from "Extended Stay in Toronto Home" invented weird stories to keep my security deposit. Even with clear proof of his lies, unprofessional behavior and abusive language against me, the customer service of booking.com was completely useless. It was just a endless loop of explaining what happened to me, they told me everytime "we agree with you you will get a refund, wait a call from a manager, then nothing, calling again weeks later, repeat. I call 7-8 times.
That was my last time. If you care about your money and your time, book your stay through another platform.
More and more scammers like Fidaul Alam will use this platform since they have no willingness to stop them.

I booked a room at a hotel with them during a road trip. They confirmed the booking, sent a receipt and they assumed I was all set. I called the hotel to let them know I would be checking in late and to make sure they also received the booking. So far so good. I show up at 1 AM and the hotel informs me that the payment was showing as "declined". My card had already been charged so that was clearly untrue. They told me this happens with booking.com all the time and that I needed to call their customer service to get them to fix the issue. I was informed by booking.com that the payment wasn't declined but rather that the payment from booking to the hotel was "delayed" and that they would cancel and refund me and I could book through the hotel. Two weeks later I'm still trying to hound down my money. It is despicable. It is theft. How much are they making on interest from these "delayed payment" schemes? It should be illegal.

Bom dia precisei fazer uma reserva de um hotel em Chicago pois estava fazendo uma viagem longa e optei por um hotel com estacionamento incluso e assim fiz.
Chegando lá o hotel não aceitava o meu carro porque estava com uma carretilha e foi um transtorno desde então consegui outro hotel 2 horas depois solicitei o cancelamento no hotel e no booking e cada um fala uma coisa booking manda resolver com hotel e hotel com a booking enfim me senti muito frustrada de ambas as partes.

Booking.com offered on their website a room for 11 days at 980 Euro, but at checkout I was charged 1076 Euro. Booking.com customer service did NOT respond online and I had to call them. Clearly they saw the price listed and asked for a screen shot from me. I gave them that, but after 3 hours I was contacted to send them the url for comparison (?)... clearly at that time they had changed the prices and would in no way, shape or form take responsibility for it! STAY AWAY

I booked a room at the Embassy Suites in Niagara Falls as a honeymoon gift for my nephew. I guaranteed the booking with my credit card. He arrives and was told they did not have a room. They couldn't charge my card because I wasn't the guest. I had to send full payment but e-transfer. The manager was rude and did not help one bit. And she refused to let me pay the security deposit.
I was left in tears and the honeymooners totally stressed out.
After that was sorted, he was told that he would have to pay $400 security deposit. In total it took over 2 hours to check in. Never ever will I book with Booking.com again! Beware!

They Baited me with the price $278.00. The Final price was $340.00 after I got to the hotel they put a charge on my credit card $440.00 I was completely Confused. At the end of my stay the final charge was $378.00 not $278. Way over by a full $100.00. I will never use there service again.

It just took me 2 hours to book a room (most of this time was spent trying to communicate with an algorithm. In "the good old days" we used to be able to call the front desk, speak with a person (who was paid a salary) and have a room booked in less than 5 minutes. If you lived on another planet and saw what we're doing down here you'd say we're insane.

Do not ever use this website. If you need to speak to a live human being, they make it absolutely impossible to contact anyone I tried to book 3 different condos with Booking.com. However, I was unable to speak to a live human being. It is pathetic that you do not give anyone a way to contact you. Wow, good luck to you and your pathetic website. I advise all of you to try Expedia. They are much better suited to manage any problem or situation you have. And guess what you can speak to a live human being there

On Agoda.com, I booked a room for Eur 317. Because I needed 2 rooms, I decided to book the same room on Booking.com. To my astonishment the price was Eur. 723 on Booking.com. No worries because "they match the price". I sent the booking confirmation to Booking.com. I called the customer support department several times to claim the pricematch. Three different employees asked me for screenshots of the price change. I sent these screenshots. They asked for information, but ultimately did nothing. After about a week, I contacted customer support again. The employee there completely agreed with me, but he was not allowed to match the price. According to the senior management, it is no longer valid, because the rooms are already sold out. That is the game they play: wait until the rooms are sold out and refuse to match the price on those grounds.

After a further thirty minutes on top of the two hours on call, the employee at Booking.com started making the ridiculous claim of "potentially altered screenshots". They requested one PDF of the Booking, and we sent this upon request. Even after this, they still refused despite the overbearing evidence.

You never get to speak to a manager: they stay safe behind their desks. Instead, they put me on hold for three ours! Forget Booking.com and go straight to Agoda.com. Agoda is (for Asia) almost always cheaper. And booking.com does NOT match the price.