Booking.com

Almost always dissapointment with this website!
The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So the have it printed at the hotel in their files. Is not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell!
TExactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites, that dont give your card details to hotels, so if problem happenes, it is more easy to solve it. With booking.com you will solve it forever. Geting mails from their employees, that write like robots, but not humans and only ask and ask more and more details.
I booked a hotel in China, Shanghai. Reservation was non-refundable. So they charged my card, that is ok. BUT thats not all, they also blocked the same amount of money on my account. Price was 280 Euros approx. So, they took 280 and MORE 280 they just blocked. A booking.com employee was explaining that they first block money and than they charge from this block. So he said me to wait couple days. I was waiting for more than a week, nothing was unblocked. Totaly it is 10 days i have 280 euros just blocked on my account, that i cant use.
Booking.com now wants from me million documents, my account balance. I sent it. BUT its not enought! It must be in currence of the hotel. But how? I have czech crouns and I was charged in czech crouns too. So i think i will long have this money blocked still... Thanks to booking.com!

I have booked a house on Booking.com for vacation in Italy. It was located above Sorrento. Before that I stayed for a few days in Rome with my friends. One day before going to that house Booking.com tried to call me (couldn't hear my pone out in the city) and emailed me. I saw the email in the evening. My booking for the next day (placed more than 2 months back) was cancelled with absolutely no explanation. The offered alternative house not very far. Same cost for me. Well I've seen that house when I was booking. It was cheaper and significantly lower standard. On top of that the road to that place was so narrow, you can spread your hands and touch the walls of the houses on both sides. The house I booked was located on a normally wide road (I checked that while looking for a place). The car I rented got damaged and I had to pay EUR475 because of that. No response from Booking.com on that and no compensation of course.
Since the booking was cancelled by the owner of the house and he organized the new one I tried to call him, but the number on the site was not working. Sent him a message and got an answer with phone numbers for the new place. The strange thing was that he said "our numbers are...", meaning to me that it is the same owner. Looks like they are offering the great looking house on Booking.com and if they have someone who wants to stay longer or pay more, they just cancel the booking of anyone who booked it for short time or cheaper on sites like Booking.com.
After my booking was cancelled I was not able to leave review and rating for the place that cancelled my booking neither for the alternative place.

I don't feel safe booking on that website anymore. My stay at Sorrento got 5 times more expensive because of the damaged car not covered by insurance. I booked twice with them. The first one was for our stay in Rome. That one was great.

DO NOT RECOMMEND! BEWARE, THEIVERY AT ITS FINEST.
Half of my sons flight home was canceled by the airline. (Austin to Florida), the Florida to Kentucky was not... with no other appropriate flight options available, we canceled the second leg of his trip. Got the refund letter on Jan 2. Called airline a few days later (holidays) they say it was refunded to cc on file. That cc was thru booking.com. Gave it till the end of the month to follow up, couple weeks to get from airline to b. C then a couple more from b. C to me... I've called booking twice and both times I'm told there's no time frame for the refund. The first call I was told that it showed they had NOT received the refund from the airline, but with further review, it appeared as though it HAD been received and my issue was being escalated for answers, with no time frame for me to expect any kind of answer or the refund. Though she mentioned 72hrs so I gave them a few more days. The second resulted in them NOT receiving the refund, no escalation, and STILL no expected time frame. I have never experienced this. As far as I understood, a financial institution is responsible for getting redunds (or other transactions) completed within a certain time (not seen it take more than 14 business days, but MAYBE 30)... not according to booking.com they say the refund could take as many as 1 day, 1 yr, 10 yrs, even 100... wtaf!?!? There's noone to go to for further help. B. C: "Or you can email the complaint department." Me: what's the email address, who do I contact? B. C:"I told you, email the complaint dept". Basically, they'll get your refund to you when they feel like it, IF they feel like it. Meanwhile, I'm paying interest on a flight that should have been refunded on top of the additional cost to get my boy back to school on time. Booking.com is a crooked company and their customer service is a joke.

Sirs, I am also one of the victims of booking com, who is dearly paying for their errors and
Misstrust of its partners. All the guests sent by booking com were only for one night. I was accused by these fine guests for evrything without being asked my side of the story. Beside
Evrything alse Booking Com allowed showinistic remark AVOID THIS... VILLA. Because ONE DAY GUESTS, COULD BE THE RIVALS VILLAS, TRYING FRODULANTLY TO DISCREDIIT US, as they did on Internet few months ago which my Lawyer reported. The Booking Com has ignored all my appeals and facts and as a result my bookings are down, because they have apointed themselfs JUDGE & JURY. Disapointed Booking Com Client

I've used Booking.com for years and never really had a problem. That changed in a huge way last week.
I made a booking foe The Wynn Las Vegas for a few days. As usual, everything went smoothly and I received my confirmation. A couple days later, I received a notification from Booking.com that my credit card had been declined by the hotel. They said I should confirm my credit card info. As usual, I ignored that kind of message until I went to the actual website to verify I wasn't being scammed. Turns out the message was legit so I confirmed my credit card info and assumed everything was fine now. Next day I got the same message again from Booking.com so this time I reached out to The Wynn directly. They knew nothing about my credit card being declined. Matter of fact, they told me that I had no reservation with them at all! After that, I contacted my credit card company to verify if anyone had unsuccessfully tried to charge my card. They told me no one had and verified my credit was fine.
This is when I contacted customer service at Booking.com. I had to explain my situation multiple times and finally I was put on hold while the agent was supposed to be checking with his manager. After 15mins I hung up and called back. Spoke to a different agent but was informed that the first agent had taken care of my problem. When I asked if that meant my original "confirmed" reservation was now REALLY confirmed, the agent started trying to talk me into an "alternate accommodation". When I said that I didn't want a different hotel and reiterated my question about my original reservation, he just asked about an "alternate accommodation" again. When I again stated that I wanted my original hotel, they hung up on me! A few seconds later, I received a notification that my booking had been cancelled!
So, not only did they screw up the original booking but when I reached out to customer service not once but twice for help, they ignored my questions and ended up blowing me off!
Do yourself a favor and don't get involved with Booking.com. Not only are they not always the best deal, they obviously don't care about supporting their customers.

I wanted to go on a 3 night vacation, so I booked the room. When I booked the room it didn't say it was free cancellation, even though Booking.com does run commercials now where they advertise free cancellations, I was aware that I would be charged if I were to cancel. After I had booked the room, which the stay was only 5 weeks from the time I booked it to when I was to go on vacation, I was able to see a page that stated that if I were to cancel up until 4 weeks before my stay I would only be charged something like $49. After that first week if I were to cancel I would be charged $400. Not only was that insane on their part, I was told that the hotel, not Booking.com, would have to per-authorize my card for one nights stay. A few days after I booked the room I wasn't only charged one night stay; my card was charged for the entire vacation. I didn't want that because I had intended to pay for my vacation at the hotel in cash. When I asked why I was charged the full price of my vacation, I was told that the hotel had done that, which later on I found out was a lie. The entire vacations stay was $200 per night, which after taxes and fees wound up being a total of $684. A couple of weeks before my trip the total price of the vacation went up from $684 to $714. I contacted their customer service multiple times and I never got a response. Then I was asked why I was charged a. 5% credit card fee when I didn't want to use a credit card in the first place. After a few days their customer service department called me and told me that I wouldn't be charged that fee. After all of the trips and vacations I've booked using other websites throughout the years, I have never had this much trouble and headaches as I've had with Bookings.com.

This company allows Covid rules to be broken in every way and makes a mockery out of those who follow rules. STINKING accomodation.

I booked a room Oct 2022 for a one night stay in April 2023. In March 2023 I received email and notification that my reservation had been canceled by the hotel with no explanation. I tried calling hotel several times no answer, I sent emails, and messages through the app with no response. I finally called Booking.com to ask why my reservation had been canceled that I booked 5 months before. I was told by an agent that the hotel in question is no longer doing business with Booking.com and canceled anyone who booked through them. I then told them I needed my money back to book another room. After a 45 minute fight they said they spoke to their supervisor and I would receive an email shortly. I received email which stated I would receive refund in 5 days. I let 2 weeks go by and called back for another 45 minute phone, as I still did not receive refund. They told me I need bank proof and receipt that I paid plus a notification that I couldn't dispute through my bank( they allow 60 days only for dispute). I previously provided all this to them. I was then told I could book another room for a discount that they recommended, so I did. I arrived at the recommended hotel, it was practically falling down. The building was so old paint was chipping, a single microwave was located in the lobby just sitting on a chair, the gentleman who checked my husband and I in was rude and unfriendly and we were forced to pay another $100 at check in. The room was dirty with missing tiles, faucets falling off. My vacation has come and gone and I am still waiting for my refund from the first cancelation. I will never use Booking.com again.

This a $#*! site. I am a Loyalty me.ber,but everyti. E I want to signing I am given a new profile. $#*!in crooked $#*!s.

We booked an apartment in Riyadh for this Leap 2024 2 weeks back and the owner of that apartment sent us an Arabic message at 1 a.m. the same day we were traveling in order to cancel the booking. We didnt see the message until early morning when we had to leave from Khober to Riyadh. Luckily, we called the owner to ask about the location and he said to cancel. He cut the call our face one hour in the middle of our journey and he sent us a message to cancel again. We called booking.com but the local number only spoke Arabic and the international call cost extra. We called the international number after one hour of holding and talking and they gave us new locations. We changed our check-in time to 8-9pm and went to the leap 2024 event afterward. Whenever we called the owner of the new apartment, he didnt pick up. I texted him on Whatsapp and all that, but he still didntt answer. Somehow we got to his apartment, but he didnt answer. We talked to the caretaker there, and he called his owner, who told us this wasnt that place. We showed him the pictures of the apartment, but he lied to us. We called booking.com, and they made us wait an hour, and they tried to call the owner. They told us that they would call back in 30 mins after 1 hr we called then again they tried to act like they can,t hear us after 5-6 calls and a phone bill of 300$. We decided to leave that place booking.com dashed us over worst fing website to book any thing plus zero support. Even if ur life is in danger they will act like they cant hear you what so ever on the call, also we tried to call from multiple phones after we gave them confirmation code they acted that they cant hear us. Please be care full dont book from booking.com

booking.com
Tripadvisor

Given the unpleasant and shocking experiences at Cordis, I wouldn't recommend it to anyone at all. We made our booking in June under my husband's name, followed by my name. When I checked in, they first said they couldn't find our booking. Then, after a long wait, they found the booking under my husband's name only but with someone else's address and phone number under the booking. That was a total breach of privacy as they showed us everything about another person. What's more shocking is they asked me to proof who I am and my relationship with my husband even after I showed them the confirmation email with the hotel voucher and reference number that matched the booking.

But that's not all, they then said they couldn't see in their system that we've paid for the room and asked us to show proof of the payment which we paid more than five months ago. It was pretty obvious their reservation system and front desk system do not connect. The front desk staff made me pay again and said they'll refund if they find proof of payment. As I was very tired after a long flight, I just wanted to get some rest, so I had no choice but to pay again. I got the key and went to my room. I couldn't believe my eyes when I opened the door, they checked me into a room that a family was already staying in, it was so embarrassing! What a breach of security and privacy that is!

I've stayed in many five star hotels around the world and this is definitely one of the worst experiences I have ever had. The quality of service is way below expectation and nothing near your mission statement to provide guests with an immersive and local experience.

When we returned to our room tonight, our room was not even cleaned. Honestly, what 5-star hotel is this? It's certainly not the quality of service I would expect from any 5-star hotel. I wouldn't recommend anyone to a hotel like this.

I made a reservation with a hotel through booking.com on 2/24/18 for 2/24/18-2/25/18. I canceled the reservation the same day within less than 2 hours of booking it. I received confirmation from booking.com stating my reservation has been fully canceled and I will receive a full refund and that I did not need to contact the hotel for anything further. A few days go by and I show a charge from the hotel. I emailed booking.com asking when I should expect my refund. I didn't hear anything from them. I finally called on 3/05/18 and spoke with a rep by the name of Cindya? She was very nice and told me that the hotel is not issuing a refund because I was considered a "now show." I explained to her that I received an email from her company@ 6 pm stating my reservation was canceled and a refund will be issued. She spoke with the hotel and her supervisor about the matter and agreed to issue a refund to me. I sent her all of the needed information to her to get this completed. Once we are in the final steps the line is disconnected. I tried calling back but I could not get someone on the line since it takes FOREVER to speak with a rep. So I emailed the rep that I was speaking with through the chain we had going asking to send confirmation that I will be refunded. 2 more days go by and I have heard NOTHING from booking.com and the charge still remains on my account. I called again on 3/07/18 waited on hold to speak with a rep for over 20 minutes. I spoke with a different rep who did not tell me their name. I proceed to explain that I have already spoken to someone prior and they were supposed to get this handled for me. The rep went on stating I was a liar and that they would have never said or done that and continued to try to over talk me. I was fed up and requested a manager. I was put on hold for about 2 minutes and the line was disconnected again. I have yet to get a hold of someone at booking.com. I have filed a dispute with my bank about this. I have never had this experience with a traveling agency before and I will be sure to NEVER use boookin.com again.

My friends and I booked a little getaway weekend through booking.com. They sent us 2 different addresses AND check in times. Neither location we went to had our check in time. At this point, it was 11pm, and we had been driving all over town for about an hour, so we ended up staying in a different hotel. I called customer service the next morning and was told one of the hotels did have our reservation, and that I was being charged for a no show. Once I told them I had evidence that this wasn't true, I was assured something would be done about this. I sent them screenshots that were sent to me through booking.com as well as call logs that I had with both of the hotels and heard nothing back for two days. I followed up via email, and then received a rejection email on my cancellation request. I called them back and retold the same tale once again, only to be told the same thing-- that it would be taken care of if I re-sent the evidence I already had. I sent them again and once again received no response. By now it's been almost a week since we stayed at the hotel. I followed up via email once again to ask if they were okay/if they needed anything, and was told they could not come to a conclusion yet. I sent them about 15 screenshots at this point. Seriously? I think with the three emails I sent them and the two phone calls I've made them, I spoke with about 7 representative. Each email was sent by a different person, and I still haven't received my refund for the mistake that they made. We stayed at the hotel on the 7th, checked out on the 9th. Absolutely ridiculous. We will not be booking through them again. I would give them 0 stars if I could.

We checked into our rental in NZ (22 days) and it was absolutely filthy: spills all over the fridge, including dripping down the inside of the door, cobwebs and bugs in every corner, feces and urine on the toilet and rim/seat, hair in the out of order bathtub, stains on the sheets and pillows including 1 that looked like blood, and non cleaned carpets/table surfaces. We contacted management and they came 6 hours after check in to "clean" where we watched her clean the inside of the toilet with a rag and then move to the inside of the fridge with the SAME RAG. We were absolutely disgusted so we called booking and they gave their little so sorry blah blah blah speil and said they'd give us $40 as compensation. We went to go buy our own sheets and cleaning supplies so we could clean and stay but when we got back that evening there were multiple cockroaches on the walls and bed sheets. We left immediately and booking only says the management won't refund our money so we are out $3,000 and had to shell out over $3,000 for a hotel room for the entirety of our trip. When the "reception" for management called us he laughed at us and said the rental was "cheap" - so we should expect it to be filthy?! The management also was doing their laundry in the space we rented while I was alone - I was quite scared being in a different country so I went to my room and locked it while she was using the laundry. Disgusting people and behaviour and no customer service at all from
Booking. Clearly they think cockroaches are acceptable in their listed accommodations so I HIGHLY recommend NEVER USING BOOKING.COM. The video I try to post makes it to 9% and then freezes but I have every aspect on video as proof.

We booked a villa in Gocek Turkey 13-20 August 2019 Confirmation Number & Pin Number received from Booking.Com Also stated on booking form that changing the dates of our stay was not possible and could not cancel as we would be liable for full cost... We booked our flights and hire car around our confirmed booking. On arrival at the airport we upgraded our hire car otherwise we would have had to wait an hour and we wanted to find the villa. We found the villa... locked up... We later discovered with the help of the local people and meeting with the owner that the property was taken off Booking. Com a year plus ago due to bad management by Booking.Com! (The owner of the property was mortified) My phone was not working to make/receive calls... we tried to find somewhere to stay the night but with it being the national holiday in Turkey everywhere was full! By 8:30pm we were tired and hungry so found somewhere to eat still in our travelling clothes. Depressed and very upset. The waiters tried to find us somewhere but to no avail. I connected to their wifi and sent an email at 8; 32pm to Booking.Com. NO REPLY! We were offered the sunbeds around the pool to sleep on and the toilet area left open, we were so embarrassed we declined and slept in the car... and at 5:30am made our way to Dalaman airport to get the first available flight home which was 22:50 for which we paid an extra £758.94.
Booking.Com did reply that day at 12mid day... by which time we had already booked to come back home. They offered no help whatsoever! Every email is parrot fashion and reads the same. We have not been reimbursed for our loss of flights/car hire or flight to get back home... This was our one holiday of the year. We never had it! Someone seriously messed up by confirming our reservation and giving us the green light to go ahead and book everything else... We are now considering Legal Action against Booking.Com This should never have happened.
Our 15 year old daughter was distraught!

If you are going to Los Cabos, Mexico, do not stay at Hampton Inn suites by Hilton. I had such a bad experiences in that hotel including SCAM! The employees that had access to my room, opened up my bags, I am very sure about that. If you don't tip good the housekeepers, they don't provide all the items you need in your room, they are very unprofessionals. On Friday night, I received a call from a person that identified himself as Juan Martinez, he said he was a security at that hotel. He called me on Whatsapp. He said he was conducting an investigation about a car in that hotel parking lot that had guns and drugs inside. He wanted me to cooperate. He wanted me to ask to all his questions. He knew all about me, even my room number at this hotel. He asked whomelse was in the room with me. He wanted to talk and have my daughters phone numbers as well. He said he will knock at our door, and we must open only for him. I started to panic. Passed the phone to one of my daughters and called the receptionist at the hotel. The receptionist informed that there isn't anything like that going on at the hotel. That Juan, the criminal, was telling my daughter that he wanted to video call with all of us. I told her to hang up. We went down to the lobby and talk to the receptionist and security of the hotel. They didn't want to change our room. The receptionist said that his manager in the morning will come and talk to me and my daughters and help us. Nobody ever come to us to say anything, as a matter of fact, the employees acted like nothing ever happened there. I believe my personal information was spread around. Be very careful if you are going to stay in that hotel.

They've canceled my reservation because they couldn't charge my debit card but they were able to apply new fees to my debit card. In the same day.