Booking.comReviews 4,267

I booked a hotel through booking.com as it was listed at a great price and I'm on a budget. I did the book now, pay later option. My flight was delayed and I got to my hotel around 11:00. The office was locked, there was no answer at the local number and calls I made to booking.com (and I tried more than one number) went unanswered or through so many switch overs my call was lost. Long story short, I was left in a city I hadn't been in before (Phoenix) with no place to stay at 11:00 at night. Booking.com then charged me a 50 dollar "cancellation" fee after I had called, emailed and tried in vain to contact the hotel I had reserved the room with. I left a negative review on their site and was told the couldn't post my review because I hadn't actually stayed at the hotel! I'll never use booking.com again. The next time I think I see a good deal there, I'll just light a 50 dollar bill on fire and sleep in my car!

Booking.com is doing a fraud with their business policy and worst customer service as an USA based company.

I have an international hotel booking for Medinah, SA with booking.com, the Booking number: *******. It was done about 4-5 weeks prior to travel and everything was assured by Booking.com. But on the date of arrival, my hotel booking was cancelled just 2 hours before my arrival and while I was in flight, left me stranded with my family with no where to go in a highly peaked season. Booking.com was saying they sent me an email, but I was in fligth at that time. According to Booking.com, hotel marked the credite card as invalid, whereas I have booked other international hotels without any issue for same trip. This is ridiculous. If the internatinal hotels are trying to do the transaction, why did we rely on booking.com, why not calling them directly?

Also, after I back to US, I tried to call the Booking.com customer service, first time the lady hung up when I asked to talk to manager. Then second time the manager just say sorry, but did nothing to compensate my misery and booking the high priced hotel on that night.

I will absolutely NOT recommend Booking.com and will try my best to warn everyone about their worst customer service. Please try its competetors for better service and not stand in foreign soil with nightmare.

Hotels and B and B's deliberately over rated probably for bigger share of commission. It is actually far far cheaper using a household name like travel lodge as there standards are extremely high because of the obvious reason of reputation. Used booking dot com. They are just a money making machine. Not interested in your holiday or if u had a pleasant stay or not. Also a site that tells lies. I have the proof. I hope this review will be helpful to at least one person.

In November 2015 we booked a 1 week holiday in Waikiki, Hawaii in what they described as "Waikiki Grand One Bedroom Condo". When we arrived we found it was just a studio/hotel room which did not even have a table and chairs and not even a wash basin or power point in the bathroom. A far cry from a One bedroom condo! Furthermore the advert stated:
-the condo was 46m when in fact it was only 28m
-that toiletries were supplied when they weren't
-that the condo had a city/garden view when all you could see was the leaves and branches of a huge tree hard up against the window.
-that it slept 2-4 but the other 2 had to sleep on an uncomfortable, worn-out sofa bed.
The apartment was significantly sub-standard.
When we brought all this to the attention of booking com they simply forwarded our complaint to the apartment advertiser and took no responsibility for their part.
The advertiser of the condo naturally refused the refund request and the advert still remains with the same deceitful, misleading description.
Seriously both the advertiser of the property and booking.com should be held accountable and brought to justice.
Like others here we wont be using them again.

Booking.com did not make the reservation at the hotel, even though we had a confirmation from Booking, and even though we had at least two emails from Booking reminding us of our upcoming stay. Then, when we arrived at the hotel late at night to find that there was no reservation and no rooms available, Booking told us that we would have to deal with the hotel and that they would 'look into' refunding our money.
We were told at the hotel that this happens all the time with Booking.com
Stay away. Use someone else is my advice.

ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!

Booked our hotel through booking.com easily and with many different options. BUT. Once arriving to the hotel that we had received an email confirmation through booking. The guy at the front desk informed us that booking messed up and they didn't have any rooms available and have been booked for the past two days. We had to wait for booking to call us back to figure out a solution. We found another place on booking that was just a little more which they said they will pay the difference in prices for our inconvenience, but that hasn't happened yet so we will have to wait and see.

WE travel extensively and tried Booking.com. We tried to make a change to our hotel stay and our hotel told us we had to contact them! We asked them 4 days in advance to cancel our last night and the computer said"No changes are available"! So we lost our 405.00 for our last night stay--! The hotel would have honored our request to cancel if we had booked with them directly! So watch our if you need to make a change as they will benefit--not the customer. Now, we know and will never use them again! There loss our gain---as we travel a lot! SOK