Booking.comReviews 4,267

Booking.com makes it easy and friendly for you to put in your credit card details and allows cheap hotels to take control of your account, without your authorization (for example entering a CVC code is not necessary) they promoted the same hotel that ripped me off and refused to refund one hour after I booked and cancelled. The same hotel who has got bad reviews all over keeps popping up every time you search for a hotel. They offer no security to customers and then tell them its the hotel and that they cannot do anything about it. Very Bad Experience

This holiday home is a disaster and I felt extremely disappointed with it. I arrived on Thursday afternoon 23/6/16 the key was in the door nobody to welcome me. I left and came back around 9:30 to be met by a young girl and a man, she said hello never introduced herself never said your welcome. When I entered the house the musty smell would knock you out. The bins were full and stinky. The coffee had gone hard in the jar the T. V wasn't working the shower wasn't working down stairs there was cobwebs every where, the windows were moldy and some wouldn't open. We had to clean the house ourselves. The toilet up stairs wouldn't flush. When I spoke to the girl in question it was someones else fault. No fire blanket or fire extinguisher. I wouldn't want anyone else to experience what I did at the cost of 540.

Booked a weekend in Edinburgh for the marathon and was suppose to stay at Masson Hotel. After a 4+ hour drive we arrived there, only to be told they haven't a booking for us. I showed them my conformation from booking.com and the hotel staff did their best to sort this problem. We got offered student digs which wasn't the best and we decided to find a place to stay ourselves. As the rugby was on, school hols and the marathon was on Edingburgh was 98% booked up. We chose to stay at the cheapest place which was double the price what we originally payed. After the break I made a complaint to booking.com and they agreed to refund the difference back which I thought was fair. I'm still waiting on this refund and it's almost a month later. I've contacted them and the customer service team give me different answers each time I contact them. I was suppose to get it originally within 15 working days. Then a customer service person told me It should only take 10days and will be refunded tomorrow. I was told it will be put into the account which my card is registered with them. I got and email asking for my card number, which I completed and sent. It also said another 5wotking days to be processed. It's almost a month on and I've still not received a penny. My conclusion to booking.com is their communication is terrible. Their service team need training to be more competent and work as a team, learn the refund procedure as they all seem to be complacent.
I wouldn't use booking.com again. I'm not the 1st with this problem and won't be the last.

To two days, a week before the travel, which is completely permitted. Until you try to do it and their website "modify" says "Days not available." How could a subset of a guaranteed reservation not be available? Called (from Greece) to hotel (in Paris) and was told -- "We can't change it, only booking.com can." Which started the run around. Took 3 hours of calls, etc, to eventually get the first reservation reduced. I'll not use them again.

I booked a room with booking.com only to realise I've got the dates wrong, it can happen to anyone, it will be fine I thought. I cancelled immediately so I could book again with the correct dates. Unfortunately it turned out they will still charge the full amount for the room, because they have some bs no cancellation policy that's of course very well hidden while you're booking.
Please DON'T EVER EVER use this site, they're absolute scammers!

I mistakenly put in the wrong date and realized it five minutes after booking. Try to get them on the phone- good luck. Very poor service. This whole non-refundable pricing is a scam.
After a week I was given a phone number by the hotel to contact Booking.com. I called- got a live person who conducted a cancellation with the hotel for my extra night stay. Easy. Okay so Booking.com gets another shot at redemption. Based on this I raised my rating to Three stars- but still Buyer beware.

Me and my husband made reservations and got a confirmation for our rooms in Destin, Fl. Everything was paid for and they gave our room to someone else. They ended up getting us another room 2 hours away from where we originally planned on staying and the room was half of what we paid for originally. It was definitely a downgrade. After hours and hours on the phone with them they were a complete waste of our time. Save yourself and DO NOT book with them. Worst customer service that I have EVER came across.

I booked a hotel room through booking.com. A few hours later, I found the same room, same days, etc. on Expedia for $50 a night less. I called booking.com and the woman I spoked to confirmed that yes, Expedia is a lot less. She then had to put me on hold, call her mgr who told her to call the hotel to confirm the price, then she had to call her mgr again. 25 min into the phone call, the woman says that since it's such a large price difference that it would have to go through the complaint Dept. Really? I told her I could have cancelled my reservation with booking. Com and made a new reservation with Expedia in 2 min or less, which is what I ended up doing.

I performed a Google search to book a room in Bellevue, NE. I was taken to a Reservationcounter.com which allowed me to book a room at a hotel that had been booked for several weeks. I received my confirmation through Booking.com, which apparently controls Reservationcounter.com (along with Travelpass and several others, so be aware). I had to contact the hotel myself to find out that they did not have my reservation. I then contacted Booking.com and was put on hold by a person in Honduras for 30 minutes. They (Gabriel) then hung up on me. I called back and was put on hold for another 20 minutes (by Cindy). I was then contacted by a Nicole Atkins at Booking.com, who sent me an email about finding me another hotel in the area and I asked her to remain on the line (as I had been on hold for far too long) while I reviewed the option and she hung up on me mid-sentence. I tried to call her back and was told she was unavailable. I then tried to cancel my reservation immediately and that was another 15 minute process and I was again put on hold. I also tried to cancel through the link that was sent to me via email and there was no way to cancel via that route. Finally, after about a two hour process, I was able to cancel my reservation, which never really existed. Be aware that Booking.com is affiliated with the following companies: Priceline.com, KAYAK, agoda.com, rentalcars.com, and OpenTable in addition to the ones mentioned above.

I reserved a room in May via booking.com. I specified that I wanted a non-smoking room at that time. When I went to my assigned room after check in and opened the door, the room REEKED of cigarette smoke. I have asthma and a smoky room is NON-NEGOTIABLE. I went back to the office and was told that because I booked through booking.com, they didn't receive my preferences and that there were no non-smoking rooms available. (I wasn't even aware that I booked through booking.com. I booked through Mapquest, which I guess uses booking.com.)I was also told that I would have needed to contact the motel directly regarding any preferences. The employee offered to have housekeeping go spray the room. While the housekeeper sprayed, I called around to local hotels and motels to find another room, which I did. When I requested a refund, the employee initially told me that she could not give me a refund because I booked through booking.com. I told her that, while I reserved via booking.com using a credit card, my card was charged by Motel 6 at check-in so Motel 6 needed to issue the refund. After contacting her manager and housekeeping to insure that the room was left clean, she finally issued a refund. I told her if the room wasn't clean at that time, it never had been, because I literally never entered. I opened the door and smelled cigarettes and turned right back around and left. I'm done with booking.com AND Motel 6. Done.

We booked Illusion Playa del Carmen and Belizean Shores in Ambergris both pictures and descriptions of the hotels did not tell the full story or indeed let you know at any time, both hotels were next to building sites. We have been called racists by Booking.com had the telephone put down on us been told its ok to stay next to a building site, we have asked for an apology but received nothing but offered 25 euros in compensation! This must surely be admitting some sort of liability. In our view Booking.com have too many destinations and cannot monitor them properly or do not have efficient or well trained staff to deal with awkward situations. We certainly will not be using them or recommending them to any body who cares to ask.