Booking.comReviews 4,267

I have made the mistake again and booked my room via Booking.com. The hotel in Italy is on a crowded high way. I am looking at a blind wall. There is absolutely no closed space in a room for 4 persons. Premium price for a@#$$-hotel thanks to the inaccurate pictures and descriptions by booking.com. And it is not the first time either. On one of my previous bookings the forgot to mention that the hotel was literally in the middle of the jungle and almost impossible to reach.

On arrival got an apartment of 35m2 instead of 55m2 reserved, no veranda as booked, just 4m2 balcony over concrete parking lot with 2 aircon compressors installed on floor! Complained in vain, no responsibility accepted, no refund offered. Like nothing ever happened. Risk of making reservation through booking.com too big to be worth it. When all's well, all's well - but when something goes wrong you are on your own - you hang to dry.

I have booked twice with Booking.com... both times the reservation dates were wrong. The first time I booked it using my phone... used the "book for tonight" button... got to the motel and the reservation was for the next night. Fortunately, they were able to give us a room. The second time I used my computer, several days early, and was very careful about the date... We had had a death in the family and I didn't check the confirmation, as I should have. That night, I called to let them know that we were coming in later than I had said only to find out that they had no reservation for us and they were filled... as was everyone else in town. Fortunately, about an hour later she called to tell me that one had come available... she felt terrible about the mix-up. When I got home I discovered that my reservation was a month out... totally different day date also. I don't plan to use Booking.com again, unless I call the motel the same day to verify my reservation.

I made hotel reservation in May to New York, unfortunately, our number of parties changed and I cancelled reservation. The hotel refused to give me full refund stating that they have a no refund policy, which I made sure and check the hotel's cancellation policy before making reservation. Booking.com staff have been extremely helpful and they have been very good in giving me update with the issue. Booking.com ended up giving us the refund. We have been Booking.com customers for the last ten years.

I booked a private hot tub suite. The ONLY reason I went to this hotel was for the hot tub suite. I got to the hotel and we were given a room with NO hot tub and bunk beds. I asked the hotel and they said booking.com told them that' what I wanted. I called them, they insisted I booked a bunk bed suite even though i was looking at my conformation email for the SPA BATH SUITE. Then, after arguing with the lady on the phone she hung up on me! So rude. Then as I called back they pretended to not hear me, which I know was bs since they were trying to hold in a laugh. They refuse to admit any fault and insist I'm crazy. Yes, maybe I'm crazy for booking through such an unprofessional website, but not crazy enough to confuse bunk beds with a hot tub suite. This was supposed to be a romantic-get-away with my boyfriend. The bunk beds definitely ruin it.

Booking.com cover their website with tempting phrases 'book now' 'cancel later' 'free cancellation' but for goodness sake look closely at the individual terms. Some hotels allow cancellation up to the month before, then take 30% cancellation thereafter - there are other versions of stricter and more lenient cancellation policies, based on the local market conditions - some places would go under if they allowed people to essentially block rooms only for them to be cancelled at the last minute - Much of the info is behind icons you have to hover your mouse over them in the PC format (not sure about Tablet and iPhone formats) - and 'free cancellation' can flash up even if this only applies up to the month before arrival, which is MISLEADING. Buyer beware! The hotels cannot control this Booking.com website content and it has been pointed out to them, but they will not listen.

We made a reservation at a hotel through bookings.co. When we arrived our room had been given away so we were offered a different smaller room. We took it as we were looking forward to our stay. The next morning uponcalli g to get our debt card balance we had learned our money was gone. Turned out, the hotel charged us for a broken cancellation for the original room which they gave away and then another charge that bookingscom had arranged for the original room which again we didn't cancel our room was given away. Now our money is gone, our vacation ruined because we have to wait on a refund not even a whole refund since the hotel says that booking authorized the other charge which btw was more than the actual hotel even charged us mistakenly thenselves. Now as we head home with heavy hearts I implore you in the spirit of loving man kind, Bookings.com, make this right for my family. This was supposed to be a relaxing fun trip before my wage started chemo, I pray this doesn't happen to anyone else

I wanted to go on a 3 night vacation, so I booked the room. When I booked the room it didn't say it was free cancellation, even though Booking.com does run commercials now where they advertise free cancellations, I was aware that I would be charged if I were to cancel. After I had booked the room, which the stay was only 5 weeks from the time I booked it to when I was to go on vacation, I was able to see a page that stated that if I were to cancel up until 4 weeks before my stay I would only be charged something like $49. After that first week if I were to cancel I would be charged $400. Not only was that insane on their part, I was told that the hotel, not Booking.com, would have to per-authorize my card for one nights stay. A few days after I booked the room I wasn't only charged one night stay; my card was charged for the entire vacation. I didn't want that because I had intended to pay for my vacation at the hotel in cash. When I asked why I was charged the full price of my vacation, I was told that the hotel had done that, which later on I found out was a lie. The entire vacations stay was $200 per night, which after taxes and fees wound up being a total of $684. A couple of weeks before my trip the total price of the vacation went up from $684 to $714. I contacted their customer service multiple times and I never got a response. Then I was asked why I was charged a. 5% credit card fee when I didn't want to use a credit card in the first place. After a few days their customer service department called me and told me that I wouldn't be charged that fee. After all of the trips and vacations I've booked using other websites throughout the years, I have never had this much trouble and headaches as I've had with Bookings.com.

I booked at 2pm today a two room, two night stay through booking.com. Cost was 815 Euro. I found out at 11 pm that there will be a train and airport strike the day I was to depart from Florence, Italy. When I tried to cancel, booking.com tried to cancel with the Hotel but was unable. This has forced me to either remain stranded or loose my 815 Euro! Shame on you booking.com! You will never see another reservation from me again!

I have booked a house on Booking.com for vacation in Italy. It was located above Sorrento. Before that I stayed for a few days in Rome with my friends. One day before going to that house Booking.com tried to call me (couldn't hear my pone out in the city) and emailed me. I saw the email in the evening. My booking for the next day (placed more than 2 months back) was cancelled with absolutely no explanation. The offered alternative house not very far. Same cost for me. Well I've seen that house when I was booking. It was cheaper and significantly lower standard. On top of that the road to that place was so narrow, you can spread your hands and touch the walls of the houses on both sides. The house I booked was located on a normally wide road (I checked that while looking for a place). The car I rented got damaged and I had to pay EUR475 because of that. No response from Booking.com on that and no compensation of course.
Since the booking was cancelled by the owner of the house and he organized the new one I tried to call him, but the number on the site was not working. Sent him a message and got an answer with phone numbers for the new place. The strange thing was that he said "our numbers are...", meaning to me that it is the same owner. Looks like they are offering the great looking house on Booking.com and if they have someone who wants to stay longer or pay more, they just cancel the booking of anyone who booked it for short time or cheaper on sites like Booking.com.
After my booking was cancelled I was not able to leave review and rating for the place that cancelled my booking neither for the alternative place.

I don't feel safe booking on that website anymore. My stay at Sorrento got 5 times more expensive because of the damaged car not covered by insurance. I booked twice with them. The first one was for our stay in Rome. That one was great.

Horrible experience. They are probably the only reservation mediator who do not have 1800 number for the customer service and most importantly they do not send you the booking confirmation and itenary details unless you sign up and open an account with them. No other company forces you to sign-up. We made a hotel reservation in dubai. They didn't send the email with confirmation (I checked Spam & Trash folders and it never came in) and didn't charge the credit card at booking time. As a result, we could not find the reservation hence made another booking for the same dates through a different provider. Interestingly they sent an email notifying "No Show" after the stay date passed and charged $274. Why email after No-Show but not when you Book? Unfair business practice. Credit card dispute didn't solve the matter. They are in Europe hence a law suit in U.S. Court can't be filed against them. You can't talk to them as there is no phone access so email was the only resort and they will not budge.