Booking.comReviews 4,265

I made a hotel reservation using booking.com and needed to change the reservation. I contacted booking.com by phone and was told that I had to contact the hotel directly to make the change. I called the hotel and was told I had to make the change through booking.com. I wound up with the hotel and booking.com pointing their fingers at one another while I was charged over $250 for a hotel room I didn't use. I tried to dispute the charge with my credit card company and booking.com lied and said that I never attempted to change my reservation in the time allotted by the hotel. Nice SCAM booking.com and the hotel have going on.

Do not book with booking.com. They will NOT HELP CANCEL RESERVATIONS EVEN WITH "RESERVE NOW AND PAY AT THE PROPERTY " when you try to cancel. It has been flooding in Nyc and it was an issue with the reservation in Fairfield by Marriot In Goshen Indiana and they did nothing to cancel and get my money back. No one at Fairfield was helpful as well and they are running a hotel with no MANAGER on the property. Booking has had me call the hospital multiple times on my own and booking only spoke to an employee not a Manager on the 1 time they called to see about my reservation. I've had to call corporate Marriot which stated Booking should be able to cancel the reservation for me. Therefore, I don't recommend Booking.com. In the future go directly through the hotel because they won't be helpful. Also one more thing the representative at booking.com would not put me on to a supervisor when I asked and this is NOT HER AUTHORITY TO DO SO.

Not only did they false advertise about the disgusting b&b I stayed in which they misled me they offered me 18euros compensation into my bank now they are changing their mind saying I will get a wallet when I would never ever use this site again! Sometimes it's better to pay extra with trusted tour operators and travel agents rather than be scammed by companies like this! Where I stayed had no air conditioning it was filthy and it was smoking completely different from what they advertised "FALSE DAVEY FALSE ADVERTISING MISLEADING ADVERTISING! THERE WAS NO HEALTH AND HYGIENE BUT THIER WAS CROSS CONTAMINATION OF HUMAN FOOD AND DOG FOOD THERE WAS NO COVID RESTRICTION THEIR WAS NO AIR CONDITIONING IT WAS AN ABSOLUTE DUMP THE PICTURES SPEAK FOR THEMSELVES! And now booking.com don't want to give me the cheap compensation they have offered me after misleading and scamming me!

Booked a Hampton Inn in Reno for 1 night. Almost $300. Had to cancel 48hrs IN ADVANCE as my daughter's SAT was canceled. No communication from either site or hotel despite multiple attempts to reach out. Finally waited for 45' on their chatbot to ‘talk to an agent'—they plainly said that unless you cancel within 72hrs, all your money is lost. Wow—will NEVER use them again or stay at a Hampton Inn. Poor customer service, especially given the ongoing situation with Covid.

I booked a room through booking and when I went to the hotel they said they had no rooms and there was nothing they could do. I spent weeks trying to get ahold of booking but never got through until I tweeted them on Twitter, then they contacted the property and told me that they( the hotel) said they knew nothing about me staying (which I didn't any way) and that the people were rude to them (booking). Now I'm out 167 bucks and had to spend an extra 95 to get a cheap motel for the night.

We were told by Booking.com that the hotel allowed pets. The hotel then told us no pets were allowed after we had booked. When we went back to Bookings.com to cancel, Juan told us that getting a refund would be no problem.
The hotel (John at Westmount River Inn) refuses to give us a refund and Booking.com also refuses to give us a refund.
Booking.com stole 180.00 from us and we have no recourse.
Booking.com is a thief and criminal entity, please stay clear of them.

Do not use this platform to book anything.

My girlfriend and I booked a romantic getaway in a cosy country cabin. On arrival, the owner informed that booking.com had overbooked our cabin, showing proof, and explaining that she had no additional availability. We spent 2hrs in the car park on the phone with an advisor (mostly on hold) who wasnt able to get his supervisor on the phone. He provided a refund (without our agreement) and wanted an additional payment to book a studio flat in Kent as an alternative. As I explained this was not suitable as an alternative paid accommodation, he offered a 1 bedroom flat 60 miles away. We spent an additional 2hrs in the small town on/off the phone with other advisors trying to speak with a supervisor, and get somewhere to stay. The supervisor finally got on the phone at 8pm, being very pedantic and blaming the cabin owner, although our payment was sent to them as the agent. She refused to provide emergency stay without us paying again, even though I explained I didn't have an additional £360 in the bank. Having no additional funds available as the refund takes 14days, we will be sleeping in the car and driving home tomorrow. Tired, destressed and anxious about our safety. Will never use booking.com again.

Booked a reservation for a motel with them. They even sent a confirmation number. When we got to the Motel they didn't have a reservation for us. They called Booking.com while we were there in the lobby. Booking offered to put us up in a Motel we knew nothing about in a different town. After looking at the terrible reviews for it we declined and found our own accommodations. The next day we were charged for the motel they never made reservation for us at. 10 call and two months later, each call lasting about a half hour and each call reassuring us that after "their 30 day waiting period policy" we would be refunded, nothing. I don't have high hopes I will ever see a refund. Refunded for a charge for a reservation that they never made which they charged after they were notified that they hadn't made the reservations with the motel? Do not ever use their service.

I had booked a stay in Panama City, FL 5 months in advance and paid in full. 20 days before my stay I began getting emails that said "card declined". I called booking.com and they informed me that my booking was still good to go. A couple of days later I got an email that said I canceled my trip. I called booking.com again and they informed me that my dates had been double booked and they were going to have to find me another place to stay. Needless to say I was very upset but never lost my cool the entire experience with booking.com. My original accommodations of beach front 2 bedroom 2 bath was met with an offer of a 1 room hotel with 2 beds. They said they would give me money back if I found one similar and it cost more. I ended up paying $1200 more and it has been 2 months and they will not refund me or respond to me. Worst experience ever.

I had a terrible experience using Booking.com. We choose the hotel based on the Booking.com reviews. The room was awful! Dirty, dusty and had a very strong musty smell. The bedding was dirty and the bathroom had not been cleaned. We left after staying for 1 hour and had to pay for a 2 night stay. I contacted Booking.com and shared my experience. They did not care. So I went on their sight and tried to write a review of the hotel so it would not happen to someone else, and after putting all the information they asked for, I was told that I was not invited to write a review, now I understand why the hotel had a good rating, they do not allow for bad reviews. I will never use Booking.com again.

If you decide to book, choose to pay on arrival not with virtual credit card or any prepayment bull$#*!.