Booking.comReviews 4,267

I have bought 2 international tickets through this company before Covid19 hit. I called and cancelled my flight. They said I have a year to rebook using same money what they call à voucher. But Covid was still critical and I couldn't use my voucher. So I called again and they Extended for one more year. Now that borders are open again I called to get the voucher to à new destination. Surprise, they denied the case. Thank godi have emails, correspondence with them. I really cant understand how could they steal people's money this way? While they can gain good and faithful customers. I think the canadian government should check these companies and how they are doing to canadian citizens and try to stop them. What they are doing is unfair!

1. Room that costs below 900 ILS (in direct reservation form hotel) costed me 1423 NIS via booking.com.
2. Their customer service does not allow to complain about any issue, just view the order details or contact the hotel.

Do not use booking.com under any circumstances, they took money from my card without my permission and have had me running in circles trying to get a refund, ive had the phone put down on me twice, been constantly asked for proof of bank statements, which I continue to send amongst other details, how these companies are allowed to continue whilst appearing to be fraudulent is amazing

I reserved a hotel last October in Ostend for Easter 2022, They offer free cancellation and no pre-payment necessary. My wife used her debit card to reserve the hotel as I usually pay on arrival with my Clarity card which is fee free. My wife has just got her statement which shows a bank charge of £11.12 for an overseas transaction and the hotel inform me that booking.com took the money the day after we made the booking as I had not selected the pay at hotel option. Very sneaky and underhand. If you make a booking with no pre payment necessary you do not expect to be hoodwinked in thinking it was at the hotel and have to make another selection. BUYER BEWARE.

If I could give them 0 stars I would. I booked 2 tickets last summer 2021. I couldn't use them because of Covid. They said I have a year to rebook but they have been issuing new deadlines every 3 months pressuring me to rebook earlier. Now I have been trying to rebook for the past 2 weeks. First, they said they don't have access to the new pricing, then the day they found the new pricing and accepted to rebook, they said they couldn't go further and call another day because their system is down and can't process payment. For the past 2 weeks. Last Friday I called twice and two agents told me to pay $2975 for rebooking fees! I thought I heard wrong. No $2975 rebooking fees! I book the original ticket for $1420 the new prices online are $1900. They want me to pay $2975 to rebook. No sense! I called them numerous times. Today I have to call 5 times because they kept dropping the call on purpose. The fifth time the agent told me we reimbursed you. What a lie! So I asked her to send me a confirmation email or proof. She hangs the phone. Not a surprise from this company. It seems that when their agents don't know what to reply they just hang the phone. Stay away from this company. Meanwhile, i'm filing complaints until i get my ticket rebook or refunded.

We booked a car on booking.com and they cancelled our car and quoted a price 3x what we booked it at, citing that the car is no longer available. This is ridiculous as the partnership with the car company should mean that they would be able to deliver against the promise.

I messed up on our return flight. They refused to help us. Told me someone would call back in 3 hours. Never received a call. Had no empathy about our situation and that we was traveling with small children. Will NEVER use this site again for anything.

I reserved a room, and was double charged for a night. In order for this company to refund my over charge they wanted to charge me a cancelation fee of 160.00$ (the price of a room for one night) It was there mistake In the first place.

- Worst customer service.
- Higher rates than most of the similar websites/apps.
- No consideration what so ever to Covid emergencies.
- My Booking.com hotel reservation was done by a third party and much less than what I was charged by Booking.com (According to the hotel).
- They refused to refund me when I tested positive to Covid-19 and gave me the run around.
- Stay away ( I would recommend TripAdvisor or Hopper.com for hotels).

Horrible! We were told we didn't have a room at check in and booking was to alert us but didn't. Called to get a refund from booking and it took an hour on the phone with several hang ups to get it done. We haven't received our money but did get an email stating it would be in our account in 7-12 days. Unreal.

We booked a trip and tried to pay but their website was down, we called and they said we can pay at the resort. $123 per day
We get to the resort and they charged us $165 per day
The website said there was all this fun stuff to do and there was not. Everything was shut down and the resort was a dump!

This is the second time I book with booking.com.The first time I booked with them I paid for a HOTEL which names won't be mentioned because I don't want them to remove this review! Anyway I paid for a HOTEL and when I got there they told me that it was not for there HOTEL but was for there MOTEL ON THE SIDE STREET WITH A VIEW TO A SIDE STREET in which I paid extra for a ocean view. In which this hotel owned the motel next to them. We'll the hotel was gracious enough to fit us into a room that we originally paid for. They stated that this website was know to be little deceptive… NOW WITH THAT BEING SAID Here we are again we upgraded to a ocean view room paid the extra and we got a nice view of a side street with dumpsters all down the alley way. OCEAN VIEW MY FOOT! Again this hotel was nice enough to put me into a partial ocean view and also told me that we paid more through booking then we would have paid directly to this hotel! LESSON LEARNED HERE NEVER TRUSTING BOOKING. COM AGAIN…. WHAT YOU SEE WHAT YOU PAY FOR IS MOT ALWAYS WHAT YOU GET! It's a shame that the hotels have to take a hit or accommodate people for certain deception but again lesson learned!

Our room was advertised as having a sofa bed but didn't. On top of that the price was HIGH for this place.

I have used Booking.com in order to avoid speaking to individual hotels. When a recent cancellation issue came up, Booking.com told me to contact the hotel myself. If I have to do that, why am I paying them?!? It's been almost 3 weeks and no resolution. Customer service is useless. I contacted the hotel and they told me outright that my cancellation was ok. Booking.com is dragging their feet. I can't believe how any times I've used them in the past and now they are keeping my money. I will never use them again. I will contact the hotels on my own.

They knew I was needing a place during my brother's funeral, did not offer bereavement prices. Asked for a hotel with a pool. Did I need to specify indoor during the Winter?

Don't follow through with affiliate partnership rebate deals. They just keep your money and hang up. It's really one star review. Horrible service and just hang up on you. No further business from any of booking companies it owns.

Lined up a rental car with SIXT through them. Instructions to car rental were invalid and there was no good way to call to get a shuttle or any good way to get to their rental car center. Sent email to cancel because you couldn't actually talk to anyone. Got email next day saying they would not refund our rental.

We tried for over two hours that we will never get back before giving up an going to another rental car.